Updated Articles

New feature: Archived Publishing Status 📁

Last updated: 09/25/2026 in Release notes

We've added an Archived publishing status to help you better classify unpublished content.
Webhooks

Last updated: 09/25/2026 in Integrations, API, and webhooks
Available webhook events

Last updated: 09/25/2026 in Integrations, API, and webhooks Webhooks

Learn which webhook events are available and what causes them to fire.
Article editor settings

Last updated: 09/25/2026 in Look and feel Overall look and feel Set up your default behavior

Use KB settings > Article editor to set default article callout duration, automatic Needs Review status, spellcheck, automatic old link redirects for edited permalinks, and which fields appear automatically in the editor.
Synced content in copied knowledge base

Last updated: 09/25/2026 in Write your docs Shared & synced content Synced articles How synced articles work

Shared content is created as a one-time copy in knowledge base copies; learn how to identify and re-create the full shared content in your copied knowledge base.
Add a Required Reading link to Table of Contents

Last updated: 09/25/2026 in Features Required Reading Set up Required Reading

Use a URL redirect category to add a Required Reading link to your Table of Contents.
Reorder and move categories

Last updated: 09/25/2026 in Write your docs Categories
Reorder and move articles

Last updated: 09/25/2026 in Write your docs Articles
Move categories or articles between levels

Last updated: 09/25/2026 in Write your docs Categories Reorder and move categories

Use drag and drop in the Articles interface or the Category section of the editor to move articles or subcategories to different categories.
Create a new synced category

Last updated: 09/25/2026 in Write your docs Shared & synced content Synced categories Use synced categories

Learn how to create a new synced category from the Articles page.