Updated Articles

  1. Actions per visit

    The actions per visit is the average number of actions that were performed during visits.
  2. Visit

    A visit is a continuous session of activity by anyone visiting your knowledge base.
  3. What happens during scheduled downtime New

    Knowledge bases, the application, and the API will be unavailable. All requests (whether to knowledge bases, the application, or the API) will return an HTTP status of 503 - Service Unavailable . People will see an unbranded page with this...
  4. Pageview

    Pageviews are the number of times a page has been viewed.
  5. Exit/Exit rate

    An  exit is tracked any time someone leaves your knowledge base after completing one or more actions. (If they don't complete any actions, it's tracked as a bounce .) A page's  exit rate  is the percentage of people who left your knowledge base...
  6. Bounce/bounce rate

    A bounce is when a visitor lands on a page of your knowledge base and leaves without completing any other action. The bounce rate for a page is the percentage of visitors to this page who bounced. It's calculated by dividing the number of...
  7. Average page load time

    For each visit, Owl Analytics tracks how long a page takes to load. The average page load time  (Avg. page load time) is calculated using those page load times and the total number of pageviews. This metric is displayed in seconds. Longer avera...
  8. Unique pageviews

    Unique pageviews show the number of times a page has been viewed in different unique visits. Learn more about how these views are captured, logged, and displayed in Owl Analytics.
  9. Vulnerability Disclosure Policy

    Learn about our vulnerability disclosure program and check out our security researcher hall of fame.
  10. Unique visitor

    Owl Analytics uses tracking cookies and other methods to try to track visitors over time, grouping multiple visits from the same visitor together. Our reports therefore try to distinguish unique visitors —distinct individuals—so that you can get ...