Updated articles

  1. API documentation prerequisites Updated

    Last updated: 10/24/2026 in Write your docs Create REST API documentation
    Review the prerequisites you'll need to meet before you can start using Redoc to display your API documentation.

  2. Integrate contact form with Freshdesk or Freshdesk Omni Updated

    Last updated: 10/24/2026 in Features Contact Form Set up your contact form
    Learn how to set up your Contact Form to create tickets in Freshdesk or Freshdesk Omni.

  3. Public Sitemaps and SEO Updated

    Last updated: 11/07/2026 in Features SEO guide
    Learn how your public knowledge base is optimized for search engines--and how to prevent them from indexing your knowledge base.

  4. 30-day free trial Updated

    Last updated: 11/07/2026 in Account and billing Plans & pricing
    Enjoy a 30-day free trial at any plan level.

  5. Reader password security Updated

    Last updated: 11/07/2026 in Security and permissions Reader management Reader security, passwords, and login options
    Set up admin-managed or self-managed reader passwords, restrict to specific IPs, and set the number of failed login attempts allowed.

  6. Salesforce configuration intro Updated

    Last updated: 11/07/2026 in Security and permissions Single Sign-On (SSO) Salesforce SSO instructions
    Salesforce SSO will restrict access to your knowledge base to only individuals with a valid login to your Salesforce account. Readers logged in to Salesforce will be able to access your knowledge base, and anyone who tries to access your knowledge b...

  7. Configure SSO with Active Directory Federation Services (AD FS) Updated

    Last updated: 11/07/2026 in Security and permissions Single Sign-On (SSO) SAML SSO instructions
    Learn how to configure SSO using Active Directory Federation Services (AD FS).

  8. Require login to view files/images Updated

    Last updated: 11/07/2026 in Security and permissions Advanced security options
    If your knowledge base is private, turn this setting on to guarantee that only logged-in readers can access files in your knowledge base by URL.

  9. Restrict by IP address, shared passwords, reader logins, or a combination Updated

    Last updated: 11/07/2026 in Security and permissions KB visibility and access
    Learn more about what each Content authentication option does and how you might want to use it.

  10. Salesforce SSO instructions

    Last updated: 11/07/2026 in Security and permissions Single Sign-On (SSO)
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