Updated Articles

  1. Before you start

    A few housekeeping details about our terms and conditions, privacy policy, and more.
  2. Delete articles in bulk in Manage

    Learn how to delete multiple articles at once from the Manage interface.
  3. Body Merge Codes

    Use this list of merge codes to add or display top navigation and search functionality
  4. PDFs

  5. Custom PDF exports

    Learn how to create, edit, download, and regenerate custom PDFs.
  6. New SEO Setting for trailing slashes

    We've added a new option in Settings > Basic to help maximize your SEO: the option to 301 redirect URLs ending with a trailing slash to non-trailing slash.
  7. Create a new article

  8. URL redirect article

    Learn how to have an article in your knowledge base redirect to a URL outside of your knowledge base or to a file stored within your knowledge base.
  9. Change existing URL redirect article to a regular article

    Learn how to convert a URL redirect article back into a regular article.
  10. URL redirect best practices

    Learn best practices for how to use URL redirects, whether and how to surface them in your search results, and which redirect type setting to use.