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Import from other file format New

Last Updated: 02/25/2026 in Write your docs Import content

Use the Other file format import option if you want to import content from a tool we don't have explicit instructions for and you can generate a non-CSV file export from that tool. This sends your file to our imports team, who will try to assist you.
Import from other tool New

Last Updated: 02/25/2026 in Write your docs Import content

Use the Other tool import option if you want to import content from a tool we don't have explicit instructions for and you can't generate a file export from that tool. This sends some information to our imports team, who will try to assist you.
Import from Zendesk

Last Updated: 02/25/2026 in Write your docs Import content

Learn how to directly import a Zendesk knowledge base into KnowledgeOwl. You'll need to know your subdomain, have valid user credentials, and have a Zendesk API token.
Import from Helpjuice

Last Updated: 02/25/2026 in Write your docs Import content

Learn how to import your Helpjuice content to a KnowledgeOwl knowledge base.
Import from Freshdesk

Last Updated: 02/25/2026 in Write your docs Import content

Learn how to directly import your Freshdesk knowledge base into KnowledgeOwl. You'll need to know your Freshdesk subdomain and have a Freshdesk API token.
Import from Confluence

Last Updated: 02/25/2026 in Write your docs Import content

Learn how to import your Confluence space to a KnowledgeOwl knowledge base.
Import from Word

Last Updated: 02/25/2026 in Write your docs Import content

Import one or more Word documents as articles in your knowledge base.
Work with links to other websites

Last Updated: 02/24/2026 in Write your docs Articles Edit an article

Learn how to link to other websites by using URL redirect articles and categories or inserting links within the body of your content.
Shared & synced content in Write the docs

Last Updated: 02/24/2026 in Write your docs

Learn about how shared content articles and synced categories work.
Sync behavior in shared content categories

Last Updated: 02/24/2026 in Write your docs Shared & synced content

The shared content category allows you to pull in and sync the content from a category in a separate knowledge base. You must have access to both knowledge bases to set up this kind of category. This category type is useful when you are maint...