Updated Articles

  1. Searches with no Results

    Review which terms or phrases your readers are searching for and getting the dreaded "No search results found" page.
  2. Third-party analytics

    Learn how to access the Custom Head to add a third-party analytics tool to your knowledge base.
  3. Reader-specific analytics

    Review options to track individual readers' actions in your knowledge base.
  4. Search term analytics

    Some third-party tools can help provide more insight into what people are searching for either to find your knowledge base or within your knowledge base.
  5. Set up third-party analytics

    Want to use a third-party analytics tool? Follow these instructions to get the tracking code embedded.
  6. Reporting and analytics

    Think through which kinds of reporting, feedback, or analytics will help you answer questions to better manage your content or measure its success.
  7. Row evolution graph

    The Row evolution graph provides a line chart history of selected metrics for a selected location, so you can see how metrics trend for this location over time. Export the graph as an image for use in presentations.
  8. Searches report

    View all the phrases your visitors have searched and some key metrics about those searches.
  9. Readers report

    The Readers report displays a list of all readers and a summary of their activity in your knowledge base. Drilldown reports encourage you to explore more details about your readers.
  10. Locations report

    View a map of where your visitors are when they view your knowledge base. Get stats rolled up by city, region, or country.