KnowledgeOwl includes a default Editor and Writer role, but you can create custom roles to provide more nuanced permission control. Learn more about the default roles and creating custom roles here.
Search Engine Optimization (SEO) is a way of enhancing the findability of your knowledge base content for your users and giving others the opportunity to discover your knowledge base.
For ClassLink Tenant Administrators: how to review, approve, or decline a knowledge base's request to let people in your district log in with ClassLink.
Learn what OpenID Connect SSO is, how it compares to SAML, which identity providers are supported, and how readers log in to your knowledge base with it.
Find your way around the Access & SSO page: who can read, images and files, login settings, login methods, and where old security and SSO settings moved.
New Freshservice and Freshdesk integrations turn KnowledgeOwl contact form submissions into tickets, plus fixes for Word imports and subscription emails.