Updated Articles

61. What features are available during my trial?

    Last Updated: 03/27/2025 in Getting Started Guide Trial FAQs
    Our entire feature set is available in your trial, except for features bad actors have abused in the past.

62. Make the PDF icon prettier

    Last Updated: 03/27/2025 in Look and feel Article look and feel
    If you're using the Clayton, Classic, or Modern themes, your PDF icon is different. Follow these instructions to change it to match the other article action icons.

63. Basic settings

    Last Updated: 03/27/2025 in Look and feel Overall look and feel Configure default behavior
    Use KB settings > Basic to set your knowledge base's name, date/time, and default language.

64. Configuring subscriptions

    Last Updated: 03/27/2025 in Features Subscriptions
    The configuration options in this section will help you set up subscriptions in your knowledge base.

65. Set up SMTP for subscriptions

    Last Updated: 03/27/2025 in Features Subscriptions Configure subscriptions
    Follow these instructions to select and test the SMTP service your subscription notification emails should use.

66. Run a search reindex

    Last Updated: 03/27/2025 in Search
    Learn how to run a search reindex in your knowledge base.

67. Run a required search reindex

    Last Updated: 03/27/2025 in Search Run a search reindex
    Learn how to run a required search reindex in your knowledge base.

68. Set up public subscriptions

    Last Updated: 03/27/2025 in Features Subscriptions Configure subscriptions
    By default, subscriptions will only be enabled for logged-in readers only. If you have a knowledge base that is partially or fully available to the public (e.g. doesn't require people to log in to read content), you might want to enable sub...

69. 🌊 Nat'l Manatee Appreciation Day bugfixes New

    Last Updated: 03/26/2025 in Release notes
    These fixes address issues with the Articles page, add more delight, add more metadata fields for your knowledge base, and recommend a more reliable way to require authentication for files and images.

70. Change authentication type for image / file security New

    Last Updated: 03/25/2025 in Security and permissions Advanced security options
    If you require authentication to view images or files in your knowledge base, make sure you're using temporary access links as the access method.

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