Updated Articles

Set up SAML SSO for authors

Last updated: 10/14/2026 in Security and permissions Single Sign-On (SSO)

Set up SAML SSO authentication for your KnowledgeOwl authors. Learn how to to set up SAML SSO, switch authors to use that login method, and then have your authors confirm they have access.
How search works

Last updated: 10/14/2026 in Search

Ever wanted to understand how the various pieces of search work together to return results? This section's for you.
Semantic search New

Last updated: 10/14/2026 in Search How search works: Advanced

Turn on semantic search to let readers find answers naturally. Search conversationally alongside keyword matching without disrupting your current setup.
Indexing

Last updated: 10/14/2026 in Search How search works: Advanced

Learn how your knowledge base search index is created and maintained.
Create a category

Last updated: 10/14/2026 in Write your docs Categories

Learn about category creation and category types.
Configuring subscriptions

Last updated: 10/08/2026 in Features Subscriptions

The configuration options in this section will help you set up subscriptions in your knowledge base.
Add Subscribe button to topic and custom content categories

Last updated: 10/08/2026 in Features Subscriptions Set up subscriptions

Add a Subscribe button to custom content categories or topic display categories of your choice.
Search feature overview

Last updated: 10/08/2026 in Search

Get a quick introduction to how search works in your knowledge base, including keyword search, semantic search, and tag search.
General search settings

Last updated: 10/08/2026 in Search Set up search

Set your primary search language, choose which search controls your readers can access, and set up your search results page.
Filter search by categories

Last updated: 10/08/2026 in Search Set up search General search settings

Use the Category drilldown filters to give readers top-level and second-level category filters in the search bar and search results page.