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Customize default text

Last Updated: 05/17/2026 in Look and feel

Use Customize > Default text to customize the default text strings we use at various places across your knowledge base to truly make your knowledge base your own.
Sorting

Last Updated: 05/17/2026 in Search Set up search General search settings

Enable sorting to allow your readers to sort the search results by last updated date or date created.
🤖 New: Customize your robots.txt file New

Last Updated: 05/13/2026 in Release notes

Control your knowledge base crawling with customizable robots.txt settings. Allow or block AI bots and search crawlers to protect your content and optimize SEO.
👀 Introducing Find and replace New

Last Updated: 05/12/2026 in Release notes

We've transitioned Advanced search to be a full Find and replace so you can easily update terms or phrases in bulk.
🧰 New learning resource: Change management toolkit!

Last Updated: 05/11/2026 in Release notes

We've created a knowledge base change management toolkit and framework to help you successfully launch or relaunch your knowledge base.
Content that supports reader group restrictions

Last Updated: 05/11/2026 in Security and permissions Reader management Reader Groups Use Reader Groups in content

Reader group restrictions can be added to categories, articles, and snippets.
URL Checker: new name, and better than ever! New

Last Updated: 05/07/2026 in Release notes

We've revamped the broken link checker to check all URLs, include src attributes to help you detect broken images and videos, and more!
How to run a replace

Last Updated: 04/30/2026 in Features Find and replace Replace content

Learn how to replace or delete matches found in your Find and replace search results.
What content fields are replaced

Last Updated: 04/30/2026 in Features Find and replace Replace content

Learn which object fields are replaced during find and replace jobs and which aren't.
What's in the find and replace change log?

Last Updated: 04/30/2026 in Features Find and replace Replace content

Learn what's contained in the replacement change log and why you should download it every time you run a replace job.