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Create a category

Last Updated: 11/05/2025 in Write your docs Categories

Learn about category creation and category types.
Customize default text for AI chatbot

Last Updated: 11/05/2025 in Features AI chatbot Set up AI chatbot

Customize or translate the default wording used in your AI chatbot, such as the button label, AI disclaimer, and other text displayed in different parts of the chatbot window. This lets you match your brand’s tone or translate the chatbot interface...
Use the Customize Text tool to change your article template (July 5th)

Last Updated: 11/05/2025 in Wisdom Wednesdays

Watch this recorded session to learn how to customize the Article template text using the Customize Text tool.
Add a print icon to the Glossary page

Last Updated: 11/05/2025 in Look and feel Glossary look and feel

Learn how to add a print icon to your knowledge base glossary.
Add a custom icon and header link on your homepage

Last Updated: 11/05/2025 in Look and feel Homepage look and feel

Learn how to add a stand-alone icon to your homepage to let people jump quickly to a particular resource.
AI chatbot feature overview

Last Updated: 11/05/2025 in Features AI chatbot

Learn how our AI chatbot works.
Slack notifications

Last Updated: 11/05/2025 in Features Notifications

Get notifications in Slack channels when events occur in your knowledge base.
Create a new Slack notification with the KnowledgeOwl app for Slack

Last Updated: 11/05/2025 in Features Notifications Slack notifications

Follow these instructions to set up Slack notifications about knowledge base events using the KnowledgeOwl Webhooks Slack App.
Create a new Slack notification with a custom Slack app

Last Updated: 11/05/2025 in Features Notifications Slack notifications

Follow these steps to create a custom Slack app to send Slack notifications about updates in your knowledge base.
Slack notification overview

Last Updated: 11/05/2025 in Features Notifications Slack notifications

Send Slack messages about your knowledge base events to keep your team aware of changes to your knowledge base content or let authors know when you have new comments or contact form submissions.