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Consensus Assessments Initiative Questionnaire (CAIQ)

Last Updated: 06/24/2025 in Security and permissions Security, privacy, and compliance

KnowledgeOwl maintains a Consensus Assessments Initiative Questionnaire (CAIQ) with the Cloud Security Alliance. Learn more about this security assessment and when you might need it.
Widget 2.0 OAuth2 authentication

Last Updated: 06/23/2025 in Features Contextual Help Widget (2.0) Widget authentication

Learn how to set up OAuth2 authentication for your widget.
🩷 Nat'l Pink Day bugfixes New

Last Updated: 06/23/2025 in Release notes

These fixes address bugs with the article editor, Comments reporting, and the mobile view of knowledge bases.
Transition checklist: from Modern Widget to Widget 2.0

Last Updated: 06/20/2025 in Features Contextual Help Widget (2.0) Upgrade from older widgets

If you're using the Modern Slideout widget (now deprecated), here are the steps you should consider to transition to Widget 2.0.
How the widget works

Last Updated: 06/20/2025 in Features Modern & Legacy Contextual Help Widget (deprecated)

One of the biggest concerns folks have when adopting a knowledge base is that toughest of questions: how do I get people to actually use my documentation? Very often, requiring that folks go to yet another website--like your KnowledgeOwl knowled...
Widget Customize Text section

Last Updated: 06/20/2025 in Features Contextual Help Widget (2.0) Set up Widget

Change the text labels or placeholders displayed in Widget 2.0.
Widget Admin Settings

Last Updated: 06/20/2025 in Features Contextual Help Widget (2.0) Set up Widget

Learn what the widget's Admin Settings control.
Widget Settings section

Last Updated: 06/20/2025 in Features Contextual Help Widget (2.0) Set up Widget

Choose whether to open your widget using a "?" icon or from your own icon, link, or other method.
Custom Widget Javascript

Last Updated: 06/20/2025 in Features Contextual Help Widget (2.0) Set up Widget

Learn how to add custom Javascript to your widget.
Open and edit versions

Last Updated: 06/20/2025 in Write your docs Articles Versioning and history Versions How to use versions

Learn how to navigate around the Versions list.