Updated Articles

  1. Comments reporting

  2. Section breakdown: Top Navigation

    Learn about the options to customize text in your top navigation.
  3. Customize default text

    Use Customize > Default text to customize the default text strings we use at various places across your knowledge base to truly make your knowledge base your own.
  4. Section breakdown: Table of Contents

    Here's a full list of the Default Text Strings available in the Table of Contents Knowledge Base Section, with accompanying screenshots to show how they're used: Default Text String Description Additional notes/description Screenshot Refere...
  5. Section breakdown: Article Lists

    Learn about the options to customize text in your New, Popular, Updated, Recent, and Favorites article lists.
  6. Set up AI chatbot

  7. Restrict access to the AI chatbot

    Choose between the following options for who can see and use the AI chatbot in your knowledge base: All readers: Everyone who can view your knowledge base will see and be able to use the chatbot. (Default setting) Authors only:  The ch...
  8. Category appearance in the table of contents

    KnowledgeOwl displays links to categories in the table of contents. The category type and contents can affect its appearance: All category types display a plus sign icon in a box when they're collapsed. Once expanded, they display a minus sign ic...
  9. Create a category

    Learn about category creation and category types.
  10. Customize default text for AI chatbot

    Customize or translate the default wording used in your AI chatbot, such as the button label, AI disclaimer, and other text displayed in different parts of the chatbot window. This lets you match your brand’s tone or translate the chatbot interface...