Updated Articles

  1. Set up comments

    Last Updated: 04/01/2026 in Features Comments

  2. Turn off comments in your knowledge base

    Last Updated: 04/01/2026 in Features Comments Set up comments
    Don't want to use comments at all? Follow these instructions to disable them across your entire knowledge base.

  3. Install Zendesk App

    Last Updated: 04/01/2026 in Integrations, API, and webhooks Integrations Zendesk
    Install the app from the Zendesk Marketplace . To create a custom version of the app or look behind the scenes, download it from our Github repository . The KnowledgeOwl Zendesk App helps agents by... Suggesting relevant artic...

  4. Topic articles (Reuse an article within another article)

    Last Updated: 04/01/2026 in Write your docs Articles Reuse, link, and recommend articles
    Use topic articles to reuse or embed an article within another article.

  5. Create a template

    Last Updated: 04/01/2026 in Write your docs Articles Article settings
    Turn any existing article into a template you can use to create new articles. Great for consistently structuring and formatting similar article types!

  6. Redirect old articles to a new permalink

    Last Updated: 04/01/2026 in Write your docs Articles Article settings
    No more 404s! If an article's permalink has changed, add an Old Link to redirect the previous permalink to the current correct one.

  7. Meta descriptions

    Last Updated: 04/01/2026 in Write your docs Articles Article settings
    Learn how your content's meta description is used within KnowledgeOwl and by search engines. Discover best practices and tips for improving your meta descriptions.

  8. Glossary formatting Updated

    Last Updated: 03/31/2026 in Features Glossary Add terms to your Glossary
    Learn how to format your glossary terms and definitions.

  9. Glossary setup FAQs

    Last Updated: 03/31/2026 in Features Glossary Set up Glossary
    Answers to frequently asked questions about how to set up the glossary.

  10. Troubleshooting glossary term imports

    Last Updated: 03/31/2026 in Features Glossary Add terms to your Glossary
    Learn how to resolve errors during a glossary term import.
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