Updated Articles

  1. Default HTML

    Use this HTML to restore individual knowledge base layout templates.
  2. Default Homepage HTML

    Use this HTML to take your homepage back to its default state.
  3. 🧰 New learning resource: Change management toolkit! New

    We've created a knowledge base change management toolkit and framework to help you successfully launch or relaunch your knowledge base.
  4. List of Sub-processors

    Below is a list of sub-processors we work with. Subscribe using the link above to receive updates. Sub-processor Purpose Start Date Location Amazon Web Services (AWS) Cloud infrastructure hosting June 1, 2015...
  5. 📈 Owl Analytics Export API now available

    Say hello to our new Owl Analytics Export API for exporting your analytics data into third-party tools of your choice. Available to Business and Enterprise subscribers.
  6. How do I import a PDF?

    Learn how to import PDFs into your knowledge base using links, embeds, or redirects. Save time by sharing existing PDFs without converting to HTML.
  7. Internal title

    Add internal titles to display only in app.knowledgeowl.com. Very useful when you call a feature or policy something different internally than what your readers do!
  8. Edit a category

  9. Internal note

    Add notes only visible in the article editor to share feedback, provide maintenance tips or reminders, and more.
  10. Article settings