Updated Articles

  1. Restrict access to the AI chatbot Updated

    Use the AI chatbot's Reader Access options to test the chatbot with a small group or restrict who can view and use the chatbot.
  2. Customize default text

    Use Customize > Default text to customize the default text strings we use at various places across your knowledge base to truly make your knowledge base your own.
  3. Customize AI chatbot text

    Learn how to change the AI chatbot's text and labels to match your knowledge base or language.
  4. General search settings

    Set your primary search language, choose which search controls your readers can access, and set up your search results page.
  5. Enable semantic search

    Take your search beyond simple keywords; use semantic search to answer more natural language questions in our AI chatbot. Learn how to turn semantic search on or off.
  6. Owl Analytics setup

    Instructions to set up Owl Analytics.
  7. Readers report

    The Readers report displays a list of all readers and a summary of their activity in your knowledge base. Drilldown reports encourage you to explore more details about your readers.
  8. Segmented visits log

    The Segmented visits log is a version of the Logs report filtered to show only visits that included a specific page. Open it from a specific page within one of the Behaviors reports.
  9. View visitor profile

    Learn the visitor profile information if you have visitor profiles turned on.
  10. Logs report

    The Logs report displays detailed information about your visitor, their device and location, the pages they visited, and all the actions they completed during their visit.