Updated Articles

Salesforce configuration intro Updated

Last updated: 11/07/2026 in Security and permissions Single Sign-On (SSO) Salesforce SSO instructions

Salesforce SSO will restrict access to your knowledge base to only individuals with a valid login to your Salesforce account. Readers logged in to Salesforce will be able to access your knowledge base, and anyone who tries to access your knowledge b...
Configure SSO with Active Directory Federation Services (AD FS) Updated

Last updated: 11/07/2026 in Security and permissions Single Sign-On (SSO) SAML SSO instructions

Learn how to configure SSO using Active Directory Federation Services (AD FS).
Require login to view files/images Updated

Last updated: 11/07/2026 in Security and permissions Advanced security options

If your knowledge base is private, turn this setting on to guarantee that only logged-in readers can access files in your knowledge base by URL.
Restrict by IP address, shared passwords, reader logins, or a combination Updated

Last updated: 11/07/2026 in Security and permissions KB visibility and access

Learn more about what each Content authentication option does and how you might want to use it.
How can I format all of my tables the same way with CSS? Updated

Last updated: 11/05/2026 in Knowledge Capture

Give every table in your knowledge base the same header, borders, fonts, and colors with Custom CSS, even tables pasted from Word or Excel.
Owl Analytics feature overview Updated

Last updated: 10/28/2026 in Reporting and analytics Owl Analytics

Learn more about Owl Analytics, KnowledgeOwl's built-in analytics tracking and reports dashboard.
How to optimize your content for the AI chatbot Updated

Last updated: 10/25/2026 in Features AI chatbot AI chatbot troubleshooting

Learn best practices for structuring your knowledge base content to help your AI chatbot deliver accurate, helpful answers to reader questions.
Glossary setup FAQs Updated

Last updated: 10/24/2026 in Features Glossary Set up Glossary

Answers to frequently asked questions about how to set up the glossary.
AI chatbot feature overview Updated

Last updated: 10/24/2026 in Features AI chatbot

Learn how our AI chatbot works.
Glossary definition search results Updated

Last updated: 10/24/2026 in Look and feel Search look and feel

Add glossary term callouts to your search results so that readers who search a glossary term receive the term and its definition as part of their search results.