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Delete an article

Last Updated: 12/23/2025 in Write your docs Articles Delete and recover articles

Learn two ways to delete an article and set up redirects to other resources.
Widget reporting overview

Last Updated: 12/23/2025 in Reporting and analytics Widget reporting

If you're using one of our contextual help widgets ( Widget 2.0 , Modern, or Legacy ), access Reporting > Widget to view a breakdown of all of the page paths where the widget is recommending articles. You can also tweak the learned bias to adju...
Reset article views in the Popular Articles report

Last Updated: 12/23/2025 in Reporting and analytics Reporting Dashboard

Learn how to reset the view data for individual articles or your entire knowledge base.
Reporting update: Reset article view information

Last Updated: 12/23/2025 in Release notes

Reset view data for individual articles or all articles in your knowledge base.
CSV export tips and tricks

Last Updated: 12/23/2025 in Features Manage articles Export Manage articles to CSV

A list of common article review wants and which columns to include in your export for those types of reviews.
Generate your CSV export

Last Updated: 12/23/2025 in Features Manage articles Export Manage articles to CSV

Use Export Articles to CSV and select the columns you want included.
Manage CSV export column list

Last Updated: 12/23/2025 in Features Manage articles Export Manage articles to CSV

View a complete list of the Manage CSV export columns, a description of the information they contain, and sample entries for how that information is formatted.
Website settings

Last Updated: 12/23/2025 in Look and feel Overall look and feel Configure default behavior

Use Customize > Website to configure default behavior for your knowledge base's navigation, table of contents, related articles, navigation, glossary, and more.
Widget feature overview

Last Updated: 12/23/2025 in Features Contextual Help Widget (2.0)

Learn how to use our widget to provide contextual help in your website or application.
Widget Contact Form section

Last Updated: 12/23/2025 in Features Contextual Help Widget (2.0) Set up Widget Widget setup and installation

Change the label, message, and placeholder text in Widget 2.0.