Updated Articles

  1. Edit and delete author teams

    Learn how to edit existing author team names or delete author teams you don't need anymore.
  2. Author roles & custom roles

    KnowledgeOwl includes a default Editor and Writer role, but you can create custom roles to provide more nuanced permission control. Learn more about the default roles and creating custom roles here.
  3. Delete an email notification

    Follow these instructions to delete an email notification you don't need anymore.
  4. 🌿 Nat'l Haiku Day bugfixes and improvements New

    These notes address AI chatbot fixes, new content imports from Helpjuice and Document360, glossary highlighting controls, and our new editor.
  5. Remove an existing recommended page path

    Learn how to remove an existing Recommend On Page path from an article or category so the widget stops recommending it on that page.
  6. Update an existing recommended page

    Learn how to update an existing recommend on page path to keep your contextual help widget recommending the right resources in the right places.
  7. Recommend an article or category in contextual help

    Add your app or website page paths to your article or category's Recommend On Pages section to power your contextual help widget's Recommendations tab.
  8. Turn off ratings for specific articles

    Use the Display settings to Remove feedback ability if you'd like to turn off the ratings section in a given article.
  9. Turn off comments for specific articles

    Learn how to remove the comments section from specific articles in your knowledge base.
  10. Add a video callout

    Add a video icon next to article titles wherever they're listed to highlight video content in your knowledge base.