Updated Articles

51. AI chatbot setup overview

    Last Updated: 04/06/2026 in Features AI chatbot Set up AI chatbot
    An overview of the steps you'll follow to set up your AI chatbot.

52. Personalize the chatbot responses

    Last Updated: 04/06/2026 in Features AI chatbot Set up AI chatbot
    Personalize the chatbot's responses to reflect your organization's tone of voice, industry, audience, and more.

53. Enable AI chatbot widget for my knowledge base

    Last Updated: 04/06/2026 in Features AI chatbot Set up AI chatbot
    Once you've set up your chatbot, turn on the AI chatbot widget for your knowledge base.

54. How to optimize your content for the AI chatbot New

    Last Updated: 04/06/2026 in Features AI chatbot AI chatbot troubleshooting
    Learn best practices for structuring your knowledge base content to help your AI chatbot deliver accurate, helpful answers to reader questions.

55. What happens during scheduled downtime Updated

    Last Updated: 04/02/2026 in Account and billing Company and product information
    Here's what you can expect during scheduled downtime.

56. Notifications

    Last Updated: 04/02/2026 in Features
    Far too often, documentation lives in a kind of silo. Yes, information can be stored and updated in your knowledge base. But those who are most successful at implementing a knowledge base know that it needs to be a piece of your larger operational...

57. Microsoft Teams notifications

    Last Updated: 04/02/2026 in Features Notifications
    Use a workflow to send notifications to Microsoft Teams channels when certain events occur in your knowledge base.

58. Slack notifications

    Last Updated: 04/02/2026 in Features Notifications
    Get notifications in Slack channels when events occur in your knowledge base.

59. Available Slack notification events

    Last Updated: 04/02/2026 in Features Notifications Slack notifications
    View the full list of available Slack notification events with sample formats for each notification event type.

60. Delete an email notification

    Last Updated: 04/02/2026 in Features Notifications Email notifications
    Follow these instructions to delete an email notification you don't need anymore.

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