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Default HTML

Last Updated: 03/31/2026 in Look and feel Default HTML and CSS

Use this HTML to restore individual knowledge base layout templates.
Default Homepage HTML

Last Updated: 03/31/2026 in Look and feel Default HTML and CSS Default HTML

Use this HTML to take your homepage back to its default state.
🧰 New learning resource: Change management toolkit! New

Last Updated: 03/26/2026 in Release notes

We've created a knowledge base change management toolkit and framework to help you successfully launch or relaunch your knowledge base.
List of Sub-processors

Last Updated: 03/26/2026 in Security and permissions Security, privacy, and compliance

Below is a list of sub-processors we work with. Subscribe using the link above to receive updates. Sub-processor Purpose Start Date Location Amazon Web Services (AWS) Cloud infrastructure hosting June 1, 2015...
📈 Owl Analytics Export API now available

Last Updated: 03/25/2026 in Release notes

Say hello to our new Owl Analytics Export API for exporting your analytics data into third-party tools of your choice. Available to Business and Enterprise subscribers.
How do I import a PDF?

Last Updated: 03/25/2026 in Knowledge Capture

Learn how to import PDFs into your knowledge base using links, embeds, or redirects. Save time by sharing existing PDFs without converting to HTML.
Internal title

Last Updated: 03/24/2026 in Write your docs Articles Article settings

Add internal titles to display only in app.knowledgeowl.com. Very useful when you call a feature or policy something different internally than what your readers do!
Edit a category

Last Updated: 03/24/2026 in Write your docs Categories
Internal note

Last Updated: 03/24/2026 in Write your docs Articles Article settings

Add notes only visible in the article editor to share feedback, provide maintenance tips or reminders, and more.
Article settings

Last Updated: 03/24/2026 in Write your docs Articles