Updated Articles

  1. Advanced option: add the widget in your own div wrapper

    Last Updated: 05/29/2024 in Features Contextual Help Widget (2.0) Advanced widget configuration & methods
    Learn how to define a custom div wrapper for your contextual help widget to better control the widget's height and overall placement.

  2. Wistia video embeds

    Last Updated: 05/29/2024 in Write the docs Files and images Add videos to articles
    Wistia Standard and Fallback embeds have some quirks in the KnowledgeOwl editor; learn how to work around these quirks.

  3. Working with APIs: Introduction

    Last Updated: 05/29/2024 in Integrations, API, and webhooks API How to work with APIs
    This article provides a basic introduction to APIs, focused on REST APIs. It assumes no prior knowledge. For an introduction to the KnowledgeOwl API, refer to Using the KnowledgeOwl API , and for KnowledgeOwl API reference documentation, refer to ...

  4. Widget methods and functions dictionary

    Last Updated: 05/29/2024 in Features Contextual Help Widget (2.0) Advanced widget configuration & methods
    See available variables, methods, and functions for use with Contextual Help Widget 2.0.

  5.  Get the most out of search (Oct. 12th)

    Last Updated: 05/29/2024 in Wisdom Wednesdays
    See the recording of the October 12th Wisdom Wednesday session on getting the most out of search.

  6. Widget reporting overview

    Last Updated: 05/29/2024 in Reporting Widget reporting
    If you're using one of our contextual help widgets ( Widget 2.0 , Modern, or Legacy ), you can access Reporting > Widget to see a breakdown of all of the page paths where the widget is recommending articles. You can also tweak the learned ...

  7. Why is a category not coming up in search?

    Last Updated: 05/29/2024 in Write the docs Categories
    Learn what types of categories are included in KnowledgeOwl search.

  8. Why is a category not displaying to readers?

    Last Updated: 05/29/2024 in Write the docs Categories
    Learn why a category or subcategory is not visible to readers in KnowledgeOwl.

  9. Why is my category not showing up in search?

    Last Updated: 05/29/2024 in Search Search FAQs
    First, check what type of category it is: only custom content and topic display categories are indexed for search. Default, blog, and URL redirect are not currently searchable.  Workaround:  Create an article with the same name that is ...

  10. Where do Related Articles show up?

    Last Updated: 05/29/2024 in Features Related Articles How to use Related Articles
    Learn where Related Articles show up by default and how to add them other places.
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