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Integration-related features

Last Updated: 05/19/2026 in Learning resources Getting Started Guide Explore features

Learn about our integration-related features, including our contact form, contextual help widget, webhooks, and API.
Tag search

Last Updated: 05/17/2026 in Search Search your knowledge base
Keyword search

Last Updated: 05/17/2026 in Search Search your knowledge base

Enter a word or phrase to complete a keyword search.
Customize default text

Last Updated: 05/17/2026 in Look and feel

Use Customize > Default text to customize the default text strings we use at various places across your knowledge base to truly make your knowledge base your own.
Sorting

Last Updated: 05/17/2026 in Search Set up search General search settings

Enable sorting to allow your readers to sort the search results by last updated date or date created.
List of Sub-processors

Last Updated: 05/15/2026 in Security and permissions Security, privacy, and compliance

Below is a list of sub-processors we work with. Subscribe using the link above to receive updates. Sub-processor Purpose Start Date Location Amazon Web Services (AWS) Cloud infrastructure hosting June 1, 20...
🤖 New: Customize your robots.txt file New

Last Updated: 05/13/2026 in Release notes

Control your knowledge base crawling with customizable robots.txt settings. Allow or block AI bots and search crawlers to protect your content and optimize SEO.
👀 Introducing Find and replace New

Last Updated: 05/12/2026 in Release notes

We've transitioned Advanced search to be a full Find and replace so you can easily update terms or phrases in bulk.
🧰 New learning resource: Change management toolkit!

Last Updated: 05/11/2026 in Release notes

We've created a knowledge base change management toolkit and framework to help you successfully launch or relaunch your knowledge base.
Content that supports reader group restrictions

Last Updated: 05/11/2026 in Security and permissions Reader management Reader Groups Use Reader Groups in content

Reader group restrictions can be added to categories, articles, and snippets.