Updated Articles

Add a Required Reading link to Table of Contents

Last updated: 06/22/2026 in Features Required Reading Set up Required Reading

Use a URL redirect category to add a Required Reading link to your Table of Contents.
Change the Required Reading text

Last updated: 06/22/2026 in Features Required Reading Set up Required Reading

Use Customize > Default text to change any of the Required Reading text strings to fit the language your organization uses.
🎤New feature drop: Required Reading

Last updated: 06/22/2026 in Release notes

With this feature, your readers will be presented with messages if an article is required and will need to confirm that they've read the content. You can generate a report to see who's read what.
Rename the glossary

Last updated: 06/22/2026 in Features Glossary Set up Glossary

Don't like the word "Glossary" but otherwise love the feature? Follow the instructions here to rename Glossary to a word of your choice.
Customize Text: Glossary title

Last updated: 06/22/2026 in Release notes

Use Customize Text to change the title of the Glossary page, which means you can now totally rebrand Glossary to some other term of your choice!
Enable ratings

Last updated: 06/22/2026 in Features Ratings Set up ratings

Ratings are enabled automatically in your knowledge base. Choose between thumbs up/thumbs down or 5-star rating systems.
Add ratings to all articles

Last updated: 06/22/2026 in Features Ratings Set up ratings

If you've removed the ratings section from all articles, follow these instructions to re-add it.
Website settings

Last updated: 06/22/2026 in Look and feel Overall look and feel Set up your default behavior

Use Customize > Website to configure default behavior for your knowledge base's navigation, table of contents, related articles, navigation, glossary, and more.
Display favorites outside the table of contents

Last updated: 06/22/2026 in Features Article favorites Set up favorites

Use the reader favorite-articles merge code to add favorites to your theme layout.
Customize Text Tool: Article template (and some rearranging!)

Last updated: 06/22/2026 in Release notes

We've added many of the article text strings into the Customize Text Tool, and had to migrate some Ratings and Comments text strings over to the tool.