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Integration-related features

Last Updated: 04/07/2026 in Learning resources Getting Started Guide Explore features

Learn about our integration-related features, including our contact form, contextual help widget, webhooks, and API.
Widget feature overview

Last Updated: 04/07/2026 in Features Contextual Help Widget (2.0)

Learn how to use our widget to provide contextual help in your website or application.
Change the order of the Recommended tab

Last Updated: 04/07/2026 in Features Contextual Help Widget (2.0) Use widget for contextual help

Edit the Recommended Article Weights in Reporting > Widget to change the order of articles displayed in the contextual help widget's Recommended tab.
Contextual help widget configuration

Last Updated: 04/07/2026 in Features Contextual Help Widget (2.0) Use widget for contextual help

Make sure your Widget Admin Settings have been set up to handle contextual help.
Widget contextual help overview

Last Updated: 04/07/2026 in Features Contextual Help Widget (2.0) Use widget for contextual help

Learn how you can use the widget to provide contextual help--resources that are relevant to the specific page or section of your app or website where a reader opened the widget.
Disable ratings

Last Updated: 04/07/2026 in Features Ratings Set up ratings

Follow these steps to disable ratings across your entire knowledge base.
Set up AI chatbot

Last Updated: 04/06/2026 in Features AI chatbot
Optimize your content for the chatbot

Last Updated: 04/06/2026 in Features AI chatbot Set up AI chatbot

Consider reviewing your content to apply formatting and layouts that help the AI chatbot perform at its best.
Chatbot OAuth 2.0 authentication

Last Updated: 04/06/2026 in Features AI chatbot External website AI chatbot embed

For external embeds of private knowledge bases or mixed-content knowledge bases, set your AI chatbot up with authentication. Follow these instructions to use OAuth 2.0 authentication.
Chatbot JWT authentication

Last Updated: 04/06/2026 in Features AI chatbot External website AI chatbot embed

For external embeds of private knowledge bases or mixed-content knowledge bases, set your AI chatbot up with authentication. Follow these instructions to use JWT authentication.