Updated Articles

41. Create a new shared/synced article

    Last Updated: 05/27/2026 in Write your docs Shared & synced content Synced articles Use synced articles
    Create a new synced article using the Share content with an existing article option.

42. Convert standalone article to synced article

    Last Updated: 05/26/2026 in Write your docs Shared & synced content Synced articles Use synced articles
    Learn how to change an existing standalone article to be a synced child article.

43. General search settings

    Last Updated: 05/26/2026 in Search Set up search
    Set your primary search language, choose which search controls your readers can access, and set up your search results page.

44. Search FAQs

    Last Updated: 05/26/2026 in Search

45. Why doesn't my shared content article show in search results?

    Last Updated: 05/26/2026 in Search Search FAQs
    Shared content articles are hidden from search by default. To enable them globally, edit the Shared content articles setting in KB settings > Search and synonyms > General settings.

46. Why isn't my shared content article showing in search results?

    Last Updated: 05/26/2026 in Write your docs Shared & synced content Synced articles How synced articles work
    Shared content articles are excluded from search results by default. Follow these instructions to include them in search.

47. How to stop syncing content between articles

    Last Updated: 05/26/2026 in Write your docs Shared & synced content Synced articles Use synced articles
    Learn how to stop syncing content between a child and parent article.

48. How versions are stored for synced articles

    Last Updated: 05/26/2026 in Write your docs Shared & synced content Synced articles How synced articles work
    Learn how versions are stored and displayed in synced child articles.

49. How to identify synced child and parent articles

    Last Updated: 05/26/2026 in Write your docs Shared & synced content Synced articles Use synced articles
    Learn how to identify synced articles and whether they're the child or parent in three ways: through the article editor, a Manage CSV export, or an API call.

50. What is and isn't shared between synced articles

    Last Updated: 05/26/2026 in Write your docs Shared & synced content Synced articles How synced articles work
    Learn what information is shared and automatically synced between synced articles. And what isn't.

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