Updated Articles

41. Adding and editing knowledge bases

    Last Updated: 11/19/2025 in Account and billing

42. Copy a knowledge base

    Last Updated: 11/19/2025 in Account and billing Add and remove knowledge bases
    If you have room on your account, you can create a copy of an existing knowledge base for a variety of purposes: testing/troubleshooting, translating, new versions of software, and as a template. The following items won't copy: ...

43. Change authentication type for image / file security

    Last Updated: 11/19/2025 in Security and permissions Advanced security options
    If you require authentication to view images or files in your knowledge base, make sure you're using temporary access links as the access method.

44. Body Merge Codes

    Last Updated: 11/19/2025 in Look and feel Merge codes
    Use this list of merge codes to add or display top navigation and search functionality

45. Author roles & custom roles

    Last Updated: 11/19/2025 in Security and permissions Author management
    KnowledgeOwl includes a default Editor and Writer role, but you can create custom roles to provide more nuanced permission control. Learn more about the default roles and creating custom roles here.

46. Available custom role permissions

    Last Updated: 11/19/2025 in Security and permissions Author management Author roles & custom roles
    Learn about which actions can be controlled with a custom author role in KnowledgeOwl.

47. Add template text to the start or end of the contact form's subject

    Last Updated: 11/19/2025 in Features Contact Form Advanced setup
    Add preset text to the beginning or end of your contact form subject line in order to create rules or filters in your email or help desk.

48. Add ratings to individual articles

    Last Updated: 11/19/2025 in Features Ratings Set up ratings
    Learn how to remove the Ratings section from all articles and add it only to specific articles.

49. Add files and images directly in your Files page

    Last Updated: 11/19/2025 in Write your docs Files and images Add images to articles
    Learn how to upload multiple images at once into your Files page.

50. Add files and images directly in your Files page

    Last Updated: 11/19/2025 in Write your docs Files and images Files page: Manage images and files
    Learn how to upload files and images directly to your Files page.

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