Updated Articles

41. What happens during scheduled downtime Updated

    Last Updated: 04/02/2026 in Account and billing Company and product information
    Here's what you can expect during scheduled downtime.

42. Notifications

    Last Updated: 04/02/2026 in Features
    Far too often, documentation lives in a kind of silo. Yes, information can be stored and updated in your knowledge base. But those who are most successful at implementing a knowledge base know that it needs to be a piece of your larger operational...

43. Microsoft Teams notifications

    Last Updated: 04/02/2026 in Features Notifications
    Use a workflow to send notifications to Microsoft Teams channels when certain events occur in your knowledge base.

44. Slack notifications

    Last Updated: 04/02/2026 in Features Notifications
    Get notifications in Slack channels when events occur in your knowledge base.

45. Available Slack notification events

    Last Updated: 04/02/2026 in Features Notifications Slack notifications
    View the full list of available Slack notification events with sample formats for each notification event type.

46. Delete an email notification

    Last Updated: 04/02/2026 in Features Notifications Email notifications
    Follow these instructions to delete an email notification you don't need anymore.

47. Edit an email notification

    Last Updated: 04/02/2026 in Features Notifications Email notifications
    Follow these steps to edit an existing email notification.

48. Create a new Slack notification with the KnowledgeOwl app for Slack

    Last Updated: 04/02/2026 in Features Notifications Slack notifications
    Follow these instructions to set up Slack notifications about knowledge base events using the KnowledgeOwl Webhooks Slack App.

49. Create a new Slack notification with a custom Slack app

    Last Updated: 04/02/2026 in Features Notifications Slack notifications
    Follow these steps to create a custom Slack app to send Slack notifications about updates in your knowledge base.

50. 🌯 Nat'l Burrito Day bugfixes New

    Last Updated: 04/02/2026 in Release notes
    These changes add special character support in glossaries, move the homepage merge code, and fix AI chatbot reader group restrictions.

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