Updated Articles

  1. Set up search

    While you can change search settings at any time, if you're setting search up in a new knowledge base, we recommend following this approach: Edit the General settings . Edit any default text you'd like. Adjust the   Keyword settings . C...
  2. View comments pending approval

    The Reporting navigation displays a number and you'll receive emails when new comments are submitted, depending on your comments settings.
  3. Comments reporting

  4. Section breakdown: Top Navigation

    Learn about the options to customize text in your top navigation.
  5. Customize default text

    Use Customize > Default text to customize the default text strings we use at various places across your knowledge base to truly make your knowledge base your own.
  6. Section breakdown: Table of Contents

    Here's a full list of the Default Text Strings available in the Table of Contents Knowledge Base Section, with accompanying screenshots to show how they're used: Default Text String Description Additional notes/description Screenshot Refere...
  7. Section breakdown: Article Lists

    Learn about the options to customize text in your New, Popular, Updated, Recent, and Favorites article lists.
  8. Set up AI chatbot

  9. Restrict access to the AI chatbot

    Choose between the following options for who can see and use the AI chatbot in your knowledge base: All readers: Everyone who can view your knowledge base will see and be able to use the chatbot. (Default setting) Authors only:  The ch...
  10. Category appearance in the table of contents

    KnowledgeOwl displays links to categories in the table of contents. The category type and contents can affect its appearance: All category types display a plus sign icon in a box when they're collapsed. Once expanded, they display a minus sign ic...