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SEO best practices

Last Updated: 11/05/2025 in Features SEO guide

Refer to these best practices for your knowledge base SEO to drive more traffic to your knowledge base.
General settings overview

Last Updated: 11/05/2025 in Search Set up search General search settings

Learn what each section of the Search > General settings page contains.
SEO guide

Last Updated: 11/05/2025 in Features

Search Engine Optimization (SEO) is a way of enhancing the findability of your knowledge base content for your users and giving others the opportunity to discover your knowledge base.
Use the Modern Widget for Contextual Help: Recommend on Pages

Last Updated: 11/05/2025 in Features Modern & Legacy Contextual Help Widget (deprecated)

Learn how to recommend specific content when the Modern widget is opened from specific pages on your app or website.
Widget 2.0 OAuth2 authentication

Last Updated: 11/05/2025 in Features Contextual Help Widget (2.0) Widget authentication

Learn how to set up OAuth2 authentication for your widget.
Choose your colors

Last Updated: 11/05/2025 in Look and feel Overall look and feel Style your overall theme

Learn how to customize the colors in your knowledge base.
Create a custom homepage articles list

Last Updated: 11/05/2025 in Look and feel Homepage look and feel

Your knowledge base comes with three article lists on the homepage: Popular Articles list New Articles list Updated Articles list You can also add a Recent Articles list to your homepage. You can also build you...
Homepage look and feel

Last Updated: 11/05/2025 in Look and feel
Customize style or layout with HTML/CSS

Last Updated: 11/05/2025 in Look and feel Overall look and feel Style your overall theme

Learn how to access and edit the Custom HTML templates and Custom CSS for your knowledge base.
Set up search

Last Updated: 11/05/2025 in Search

While you can change search settings at any time, if you're setting search up in a new knowledge base, we recommend following this approach: Edit the General settings . Edit any default text you'd like. Adjust the Keyword settings . C...