Updated Articles

  1. Create a new Slack notification with a custom Slack app

    Last Updated: 12/30/2025 in Features Notifications Slack notifications
    Follow these steps to create a custom Slack app to send Slack notifications about updates in your knowledge base.

  2. Edit a Slack notification

    Last Updated: 12/30/2025 in Features Notifications Slack notifications
    Follow these steps to edit an existing email notification.

  3. Delete a Slack notification

    Last Updated: 12/30/2025 in Features Notifications Slack notifications
    Follow these steps to delete a Slack notification.

  4. Use Widget 2.0 for Contextual Help: Recommend on Pages

    Last Updated: 12/30/2025 in Write your docs Articles Reuse, link, and recommend articles
    Learn how to have our Contextual Help Widget recommend content based on the specific page an end-user opens it from.

  5. Set up self-administered reader options

    Last Updated: 12/30/2025 in Security and permissions Reader management Reader security, passwords, and login options
    Set rules for self-administered reader options, including password expiration, reuse, and complexity.

  6. Use the Modern Widget for Contextual Help: Recommend on Pages

    Last Updated: 12/30/2025 in Features Modern & Legacy Contextual Help Widget (deprecated)
    Learn how to recommend specific content when the Modern widget is opened from specific pages on your app or website.

  7. Widget 2.0 installation

    Last Updated: 12/30/2025 in Features Contextual Help Widget (2.0) Set up Widget Widget setup and installation
    Learn how to install the Widget 2.0 embed code in your application or website.

  8. Widget Admin Settings section

    Last Updated: 12/30/2025 in Features Contextual Help Widget (2.0) Set up Widget Widget setup and installation
    Learn what the widget's Admin Settings control.

  9. Custom attribute map rules

    Last Updated: 12/30/2025 in Security and permissions Single Sign-On (SSO) SAML SSO instructions
    Learn which Custom attribute map rules are available for SAML SSO and how to use them.

  10. API query operators

    Last Updated: 12/30/2025 in Integrations, API, and webhooks API Use the KnowledgeOwl API
    The KnowledgeOwl API supports a selection of query operators, allowing you to add logic to the body of your API calls. This means you can do things like search for a particular name or term, or filter your results. This section lists all the avail...
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