Updated Articles

Typeahead (autosuggest)

Last updated: 10/21/2026 in Search Set up search Keywords

Choose the search behavior as readers type: to autosuggest or not to autosuggest, with or without typo tolerance.
Can multiple remote authentications be configured for a single knowledge base?

Last updated: 10/21/2026 in Knowledge Capture

Let readers choose where to sign in. Learn how to set up an interstitial login page for multiple remote authentications or login methods in one knowledge base.
New resource: API guide for AI coding assistants New

Last updated: 10/19/2026 in Release notes

We've published a guide to using the KnowledgeOwl API with AI coding assistants like Claude, ChatGPT, and Copilot, covering where to start, what every request needs, and safe updates.
📖 Nat'l Dictionary Day bugfixes and improvements New

Last updated: 10/16/2026 in Release notes

We've released improvements including a cleaner top navigation bar, a Help Scout Docs importer, and a current-year merge code, plus bugfixes for Owl Analytics and the webhooks API.
Import from Help Scout New

Last updated: 10/15/2026 in Write your docs Import content

Learn how to import your Help Scout Docs into your KnowledgeOwl knowledge base.
Web accessibility best practices

Last updated: 10/15/2026 in Write your docs Articles Edit an article

Tips and resources to improve your knowledge base's accessibility.
Optimize search

Last updated: 10/15/2026 in Search
Use synonyms

Last updated: 10/15/2026 in Search Optimize search

Learn the power of using search synonyms to help improve your search results.
Optimize search intro

Last updated: 10/15/2026 in Search Optimize search

Optimizing your knowledge base search can be a multi-step process.
Set up SAML SSO for authors

Last updated: 10/14/2026 in Security and permissions Single Sign-On (SSO)

Set up SAML SSO authentication for your KnowledgeOwl authors. Learn how to to set up SAML SSO, switch authors to use that login method, and then have your authors confirm they have access.