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Sorting

Last Updated: 11/05/2025 in Search Set up search General search settings

Enable sorting to allow your readers to sort the search results by popularity, last updated date, or published date.
Pagination

Last Updated: 11/05/2025 in Search Set up search General search settings

Full search results display the top 20 relevant articles. Turn on pagination to allow your readers to navigate through more search results.
Keywords

Last Updated: 11/05/2025 in Search Set up search
Keywords overview

Last Updated: 11/05/2025 in Search Set up search Keywords

Use Keywords settings to refine how the keyword search works behind the scenes. The Keywords search settings are broken into four sections: Language: Set the primary search language for your keyword search. Different l...
Search testing

Last Updated: 11/05/2025 in Search Set up search Keywords

Test search results before making changes to your knowledge base. Preview top 20 results with relevance scores—no reindex needed. Optimize your search strategy.
Keyword search fields and weights

Last Updated: 11/05/2025 in Search Set up search Keywords

Change your search weights to tell our search relevance algorithm which fields are most important and should rank results higher.
Typeahead (autosuggest)

Last Updated: 11/05/2025 in Search Set up search Keywords

Choose the search behavior as readers type: to autosuggest or not to autosuggest, with or without typo tolerance.
Fuzziness

Last Updated: 11/05/2025 in Search Set up search Keywords

Use the Fuzzy search and Fuzzy starting point controls to set how tolerant of typos your search results are.
Primary search language

Last Updated: 11/05/2025 in Search Set up search Keywords

Be sure your primary search language is set to the dominant language in your knowledge base.
SEO best practices

Last Updated: 11/05/2025 in Features SEO guide

Refer to these best practices for your knowledge base SEO to drive more traffic to your knowledge base.