Review your the AI Chatbot reporting Questions from users to see what your users are searching for and which articles are being used to generate answers. Identify content gaps or opportunities to dial in your language.
A tag is a word or short phrase that describes your article. The easiest way to think about tags is to consider them like filters you can use to create curated lists of articles. Add as many tags to your articles as you like, whether for your int...
Want to know how many times a tag's been used, get a list of all the tags in your knowledge base, or to determine if you have similarly-named tags that could be merged or deleted? In the Tags page, generate a Tags Usage Report to get a list o...
Setting your knowledge base to be fully public, entirely private, or a mixture of public and private is just the first step to determining who can access your content. Those are broad content controls. For more fine-grained content controls, use ...