Updated Articles

  1. Use New & Updated article callouts

    Add a New or Updated callout to draw attention to recently published or updated articles in your knowledge base and trigger Subscription notification emails.
  2. Add a video callout

    Add a video icon next to article titles wherever they're listed to highlight video content in your knowledge base.
  3. Disable ratings

    Follow these steps to disable ratings across your entire knowledge base.
  4. Turn off comments for specific articles

    Learn how to remove the comments section from specific articles in your knowledge base.
  5. Set up AI chatbot

  6. Optimize your content for the chatbot

    Consider reviewing your content to apply formatting and layouts that help the AI chatbot perform at its best.
  7. Chatbot OAuth 2.0 authentication

    For external embeds of private knowledge bases or mixed-content knowledge bases, set your AI chatbot up with authentication. Follow these instructions to use OAuth 2.0 authentication.
  8. Chatbot JWT authentication

    For external embeds of private knowledge bases or mixed-content knowledge bases, set your AI chatbot up with authentication. Follow these instructions to use JWT authentication.
  9. AI chatbot JavaScript API Reference

    A list of JavaScript methods and events to control the chatbot and respond to its state changes.
  10. Add context to chatbot queries

    Learn how to make your chatbot's answers more relevant by passing custom data attributes with your embed code.