Updated Articles

  1. Perform a tag audit

    Want to know how many times a tag's been used, get a list of all the tags in your knowledge base, or to determine if you have similarly-named tags that could be merged or deleted? In the Tags page, generate a Tags Usage Report to get a list o...
  2. Tag search

  3. Tag search overview

    Tags search can be a great form of search if you use tags for specific departments, products, teams, or features.
  4. Reader Groups overview

    Setting your knowledge base to be fully public, entirely private, or a mixture of public and private is just the first step to determining who can access your content. Those are broad content controls. For more fine-grained content controls, use ...
  5. Test reader group access

    Use the View as option in the author toolbar to test what members of different reader groups will see.
  6. Restrict content to logged in readers

    Use reader groups to display content to specific readers only. Learn how to use directly assigned reader groups and inherited reader groups.
  7. Content that supports reader group restrictions

    Reader group restrictions can be added to categories, articles, and snippets.
  8. Set up self-administered reader options

    Set rules for self-administered reader options, including password expiration, reuse, and complexity.
  9. KB Merge Codes

    Use this list of merge codes to add or display information in your top navigation or Custom HTML templates.
  10. Reader signups

    Configure reader sign-ups so that new readers can request access, and set whether you want automatic approval or manual approval before they get access to your knowledge base.