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Fix the temporarily unavailable chatbot error New

Last Updated: 12/04/2025 in Features AI chatbot AI chatbot troubleshooting

Learn how to resolve the "Something went wrong. Chatbot responses may be temporarily unavailable." AI chatbot error message.
Set up AI chatbot

Last Updated: 12/04/2025 in Features AI chatbot
Customize default text for AI chatbot Updated

Last Updated: 12/04/2025 in Features AI chatbot Set up AI chatbot

Make the AI chatbot fit your brand or language by customizing the text that appears within it.
Restrict access to the AI chatbot Updated

Last Updated: 12/04/2025 in Features AI chatbot Set up AI chatbot

Use the AI chatbot's Reader Access options to test the chatbot with a small group or restrict who can view and use the chatbot.
Customize default text

Last Updated: 12/04/2025 in Look and feel

Use Customize > Default text to customize the default text strings we use at various places across your knowledge base to truly make your knowledge base your own.
Customize AI chatbot text

Last Updated: 12/04/2025 in Look and feel Customize default text

Learn how to change the AI chatbot's text and labels to match your knowledge base or language.
General search settings

Last Updated: 12/04/2025 in Search Set up search

Set your primary search language, choose which search controls your readers can access, and set up your search results page.
Enable semantic search

Last Updated: 12/04/2025 in Search Set up search General search settings

Take your search beyond simple keywords; use semantic search to answer more natural language questions in our AI chatbot. Learn how to turn semantic search on or off.
Owl Analytics setup

Last Updated: 12/04/2025 in Reporting and analytics Owl Analytics Set up Owl Analytics

Instructions to set up Owl Analytics.
Readers report

Last Updated: 12/04/2025 in Reporting and analytics Owl Analytics Use Owl Analytics reports Readers reports

The Readers report displays a list of all readers and a summary of their activity in your knowledge base. Drilldown reports encourage you to explore more details about your readers.