Updated Articles

  1. Apply Fancybox only to specific images

    Follow these alternate instructions to only apply Fancybox treatment to specific images, rather than all images.
  2. Author note (Internal article note)

    Add notes only visible in the article editor to share feedback, provide maintenance tips or reminders, and more.
  3. Embed Google Drive files in articles

    Learn how to embed a Google Doc, Spreadsheet, or Slides presentation in KnowledgeOwl.
  4. Manually suggest Related Articles

    Learn more about manually adding Related Articles to your content.
  5. Display Microsoft Office 365 files in articles

    How to embed Microsoft Office 365 files like Powerpoint presentations or Excel spreadsheets directly in your knowledge base.
  6. Do deleted or archived articles show in Related Articles?

    Previously published articles or categories set as Related Articles will not display in the live knowledge base, but will still appear in Related Articles lists in the editor.
  7. Sync behavior in shared content categories

    Learn more about how content is synced and displayed in shared content categories.
  8. Synced knowledge base

    When you create a copy of a knowledge base, you can choose to make that a synced copy. Selecting this option will: Create the new (child or clone) knowledge base. Create all the top-level categories of the original/parent knowledge base as Sh...
  9. How can I tell multiple shared child articles apart?

    Use internal article titles to distinguish between similarly-named articles as you're editing.
  10. Shared content categories

    Learn about how shared content categories work.