Review your the AI Chatbot reporting Questions from users to see what your users are searching for and which articles are being used to generate answers. Identify content gaps or opportunities to dial in your language.
The daily usage statistics let you know how much the chatbot is being used on each day, if ratings on its performance were given, and whether it couldn't answer any questions.
The HTML Zip export creates a zip file containing files for each of your articles and folders for each category/subcategory. Learn more about what it includes.
Use KB settings > Article editor to set default article callout duration, automatic Needs Review status, spellcheck, and automatic old link redirects for edited permalinks.
New knowledge bases have comments enabled by default, but you'll still want to configure them. Follow these instructions to make sure comments are set up in a way that makes sense for you!