Updated Articles

31. Integrate contact form with Freshdesk

    Last Updated: 06/22/2026 in Features Contact Form Set up your contact form
    Learn how to set up your Contact Form to create tickets in Freshdesk.

32. 📨Customize Text: Now with Contact Form

    Last Updated: 06/22/2026 in Release notes
    We've added the Contact Form fields and title tag to the Customize Text tool!

33. Article Lists

    Last Updated: 06/22/2026 in Look and feel Homepage look and feel Add or remove article lists
    Learn which automatic article lists are available and how they work.

34. Change the Required Reading text

    Last Updated: 06/22/2026 in Features Required Reading Set up Required Reading
    Use Customize > Default text to change any of the Required Reading text strings to fit the language your organization uses.

35. 🎤New feature drop: Required Reading

    Last Updated: 06/22/2026 in Release notes
    With this feature, your readers will be presented with messages if an article is required and will need to confirm that they've read the content. You can generate a report to see who's read what.

36. Access the Required Reading page

    Last Updated: 06/22/2026 in Features Required Reading Required Reading instructions for readers
    The Required Reading page is automatically created at /required-reading in your knowledge base. Learn more about how the page works.

37. Turn on Required Reading

    Last Updated: 06/22/2026 in Features Required Reading Set up Required Reading
    Follow these steps to fully set up Required Reading.

38. Add a Required Reading link to Table of Contents

    Last Updated: 06/22/2026 in Features Required Reading Set up Required Reading
    Use a URL redirect category to add a Required Reading link to your Table of Contents.

39. Rename the glossary

    Last Updated: 06/22/2026 in Features Glossary Set up Glossary
    Don't like the word "Glossary" but otherwise love the feature? Follow the instructions here to rename Glossary to a word of your choice.

40. Customize Text: Glossary title

    Last Updated: 06/22/2026 in Release notes
    Use Customize Text to change the title of the Glossary page, which means you can now totally rebrand Glossary to some other term of your choice!

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