Updated Articles

  1. Article in-app version review process

    Learn how to mark article versions as ready for review and use a Manage filter to review them.
  2. Create a version

    Learn how to create a new version of an article or custom content category.
  3. In-app version review process, custom content categories

    Learn how to mark custom content category versions as ready for review.
  4. Benefits of using versions

    Learn some of the benefits of using versions.
  5. Nat'l Serpent Day bugfixes & updates

    These fixes address bugs with homepage File References, Broken Link Checker, version notes in shared content articles, and wording consistency.
  6. Version guidelines

    Follow our guidelines to create a set of version guidelines for your own knowledge base.
  7. Content audit cycle

    Learn different audit approaches and related KnowledgeOwl features to create your knowledge base audit cycle.
  8. Versions + Version Notes now in draft and deleted articles!

    You can now create versions and version notes in unpublished articles; we added an "Active" callout to identify the active version in an unpublished article; and we changed some wording.
  9. Image best practice intro

    Here are some general best practice guidelines for working with images and gifs in KnowledgeOwl.
  10. Gif and animation usage

    Consider these factors when creating, updating, or replacing gifs in your knowledge base.