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Author Teams

Last Updated: 12/15/2025 in Security and permissions Author management

You can create author teams to restrict editing of content to members of a specific team. Learn more about how to use them.
Create author teams

Last Updated: 12/15/2025 in Security and permissions Author management Author Teams

Create an author team so that you can restrict editing content to that team.
What are author teams?

Last Updated: 12/15/2025 in Security and permissions Author management Author Teams

Learn about what author teams are and how you can use them to segregate content editing within your knowledge base.
AI chatbot

Last Updated: 12/09/2025 in Features

Now available! You may have noticed the chatbot in the lower right corner of this knowledge base. This chatbot is now available by default on new accounts and by request for existing accounts. We're continuing to refine the featu...
Export data from Owl Analytics New

Last Updated: 12/09/2025 in Reporting and analytics Owl Analytics Use Owl Analytics reports Filter, search, & export reports

Export most Owl Analytics reports to analyze in spreadsheets, business intelligence tools, or other analysis or visualization tools.
Search an Owl Analytics report

Last Updated: 12/09/2025 in Reporting and analytics Owl Analytics Use Owl Analytics reports Filter, search, & export reports

Use the search function in certain Owl Analytics reports to search and filter the reports.
Use Owl Analytics reports

Last Updated: 12/09/2025 in Reporting and analytics Owl Analytics

How to use each of the Owl Analytics reports (where the true magic is).
🥐 Nat'l Pastry Day bugfixes and improvements New

Last Updated: 12/09/2025 in Release notes

These notes address bugfixes for our contextual help widget and article import tool, as well as improvements to bulk editing in Manage and data export in Owl Analytics.
Plans and trials FAQ

Last Updated: 12/09/2025 in Account and billing
How can I buy extra AI credits?

Last Updated: 12/09/2025 in Account and billing Plans & pricing

Buy extra AI credits without upgrading your plan. Contact support to add usage capacity tailored to your needs.