Updated Articles

  1. HTML Zip export overview Updated

    The HTML Zip export creates a zip file containing files for each of your articles and folders for each category/subcategory. Learn more about what it includes.
  2. Widget reporting

  3. Recommended Article Weights Updated

    Learn how to change the order of content in your contextual help widget's Recommended tab by editing article weights in Reporting > Widget.
  4. 🎉 Article editor redesign: Opt in for early testing! New

    Try out the redesigned article editor! We've taken a streamlined approach which is radically different from the current editor, and we know that's a big change. Give us your feedback and help us make it the best we can before we officially release it.
  5. Author Teams

    You can create author teams to restrict editing of content to members of a specific team. Learn more about how to use them.
  6. Inherited author team restrictions

    Add author teams at the category level to have articles automatically inherit those team restrictions, or use the checkboxes to further refine which teams can edit.
  7. How inherited reader groups work

    Learn how reader groups inherited from categories work and how you can refine them.
  8. Restrict content to logged in readers

    Use reader groups to display content to specific readers only. Learn how to use directly assigned reader groups and inherited reader groups.
  9. Check if an article or category is restricted to reader groups

    How to check if a category or article is restricted to reader groups.
  10. Reader Groups overview

    Setting your knowledge base to be fully public, entirely private, or a mixture of public and private is just the first step to determining who can access your content. Those are broad content controls. For more fine-grained content controls, use re...