Updated Articles

  1. Use tags in content

    Learn how to add and remove tags in articles and categories.
  2. Remove a tag from an article

    Use the X in a tag's card in the article and category editor to remove it from the content.
  3. Embed AI chatbot on an external website or app Updated

    Embed your AI chatbot on external websites and apps. Learn the setup steps and authentication options.
  4. AI chatbot reporting

  5. Questions from readers

    Review your the AI Chatbot reporting Questions from users to see what your users are searching for and which articles are being used to generate answers. Identify content gaps or opportunities to dial in your language.
  6. Add an existing tag to an article

    Learn how to add existing tags to articles, even if you don't have permission to create new tags.
  7. Edit a tag

    Edit tags in your Tags library.
  8. Create a tag

    Create new tags in the Tags page or by adding tags to articles or categories.
  9. Add tags to multiple articles in bulk

    Use a custom Manage filter and a bulk edit to add tags to multiple articles at once.
  10. Tags feature overview

    A tag is a word or short phrase that describes your article. The easiest way to think about tags is to consider them like filters you can use to create curated lists of articles. Add as many tags to your articles as you like, whether for your int...