Updated Articles

  1. Set up AI chatbot

    Last Updated: 03/17/2026 in Features AI chatbot

  2. HTML Zip export

    Last Updated: 03/17/2026 in Features

  3. HTML Zip export overview Updated

    Last Updated: 03/17/2026 in Features HTML Zip export
    The HTML Zip export creates a zip file containing files for each of your articles and folders for each category/subcategory. Learn more about what it includes.

  4. List of Sub-processors

    Last Updated: 03/05/2026 in Security and permissions Security, privacy, and compliance
    Below is a list of sub-processors we work with. Subscribe using the link above to receive updates. Sub-processor Purpose Start Date Location Amazon Web Services (AWS) Cloud infrastructure hosting June 1, 2015...

  5. Turn off Owl Analytics

    Last Updated: 03/03/2026 in Reporting and analytics Owl Analytics Set up Owl Analytics
    Follow these instructions to completely turn off Owl Analytics.

  6. Owl Analytics privacy & compliance settings

    Last Updated: 03/03/2026 in Reporting and analytics Owl Analytics Set up Owl Analytics
    Learn what individual visitor information is tracked so you can make decisions that align with your organization's security and privacy policies.

  7. Plans and trials FAQ

    Last Updated: 03/02/2026 in Account and billing

  8. 30-day free trial

    Last Updated: 03/02/2026 in Account and billing Plans & pricing
    Enjoy a 30-day free trial at any plan level.

  9. Display a back to top icon when scrolling

    Last Updated: 02/27/2026 in Look and feel Overall look and feel Other overall look and feel customizations
    Learn how to add a back to top arrow to your knowledge base.

  10. Sharing "draft" articles

    Last Updated: 02/26/2026 in Write your docs Articles Edit an article
    Learn how to share "draft" articles with other authors or reviewers.
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