Updated Articles

  1. Author roles & custom roles

    KnowledgeOwl includes a default Editor and Writer role, but you can create custom roles to provide more nuanced permission control. Learn more about the default roles and creating custom roles here.
  2. Authors

    Learn what author accounts are and how to administer them.
  3. Article version notes

    Use version notes to add comments about what's changed. Learn how to use version notes here.
  4. Create a version

    Learn how to create a new version of an article or custom content category.
  5. Activate a version

    Activate a version to make it the current live content your readers will see.
  6. Delete a version

    Follow these instructions to delete unnecessary versions.
  7. Custom content category version notes

    Use version notes to add comments about what's changed. Learn how to use custom content category version notes here.
  8. Version review process for readers

    Learn how to use the Make Visible to Groups option to share inactive versions with members of specific reader groups.
  9. Default author roles

    Learn the difference between editors and writers in KnowledgeOwl.
  10. Available custom role permissions

    Learn about which actions can be controlled by creating a custom author role in KnowledgeOwl.