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Trial FAQs

Last Updated: 03/27/2025 in Getting Started Guide

Hoot, thank you for signing up for a KnowledgeOwl trial! Here are answers to some of our most frequently asked trial questions.
Why does my Security settings page prevent public access?

Last Updated: 03/27/2025 in Getting Started Guide Trial FAQs

During your trial, public access to your knowledge base is restricted. Choosing Public for Content authentication won't change this.You can still share it by using a shared password, reader logins, or other secure options.
What features are available during my trial?

Last Updated: 03/27/2025 in Getting Started Guide Trial FAQs

Our entire feature set is available in your trial, except for features bad actors have abused in the past.
Make the PDF icon prettier

Last Updated: 03/27/2025 in Look and feel Article look and feel

If you're using the Clayton, Classic, or Modern themes, your PDF icon is different. Follow these instructions to change it to match the other article action icons.
Basic settings

Last Updated: 03/27/2025 in Look and feel Overall look and feel Configure default behavior

Use KB settings > Basic to set your knowledge base's name, date/time, and default language.
Configuring subscriptions

Last Updated: 03/27/2025 in Features Subscriptions

The configuration options in this section will help you set up subscriptions in your knowledge base.
Set up SMTP for subscriptions

Last Updated: 03/27/2025 in Features Subscriptions Configure subscriptions

Follow these instructions to select and test the SMTP service your subscription notification emails should use.
Run a search reindex

Last Updated: 03/27/2025 in Search

Learn how to run a search reindex in your knowledge base.
Run a required search reindex

Last Updated: 03/27/2025 in Search Run a search reindex

Learn how to run a required search reindex in your knowledge base.
Set up public subscriptions

Last Updated: 03/27/2025 in Features Subscriptions Configure subscriptions

By default, subscriptions will only be enabled for logged-in readers only. If you have a knowledge base that is partially or fully available to the public (e.g. doesn't require people to log in to read content), you might want to enable sub...