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Search term analytics

Last Updated: 01/06/2026 in Reporting and analytics Third-party analytics

Some third-party tools can help provide more insight into what people are searching for either to find your knowledge base or within your knowledge base.
Roadmap

Last Updated: 01/06/2026

See an overview of our largest upcoming projects.
AI chatbot troubleshooting

Last Updated: 01/06/2026 in Features AI chatbot
Fix the temporarily unavailable chatbot error

Last Updated: 01/06/2026 in Features AI chatbot AI chatbot troubleshooting

Learn how to resolve the "Something went wrong. Chatbot responses may be temporarily unavailable." AI chatbot error message.
👋 Int'l Bye-Bye 2025 Day bugfixes New

Last Updated: 12/31/2025 in Release notes

End the year on a high note! These fixes address issues with widget contact forms and video playback issues, HTML exports, and improved how our AI Chatbot cites its sources.
Icon panels: Change panel background color/category title color

Last Updated: 12/30/2025 in Look and feel Category look and feel

Learn how to use custom CSS to change the colors used in your category icon panels--whether on your homepage, in individual categories, or everywhere!
Icon panels styles

Last Updated: 12/30/2025 in Look and feel Category look and feel

Follow these instructions to change the overall style of your category icon panels.
Edit readers in bulk

Last Updated: 12/30/2025 in Security and permissions Reader management Readers and reader filters

You can bulk edit readers to activate or delete them, change reader group assignments, and knowledge base access.
Restore a deleted reader New

Last Updated: 12/30/2025 in Security and permissions Reader management Readers and reader filters

Learn how to recover improperly deleted readers to restore their access without recreating their account.
Hide article descriptions on default category landing pages New

Last Updated: 12/30/2025 in Look and feel Category look and feel

Use Custom CSS to hide article descriptions on default category landing pages.