Updated articles

  1. Use synonyms

    Last updated: 10/15/2026 in Search Optimize search
    Learn the power of using search synonyms to help improve your search results.

  2. Optimize search intro

    Last updated: 10/15/2026 in Search Optimize search
    Optimizing your knowledge base search can be a multi-step process.

  3. Configure SAML SSO with Okta

    Last updated: 10/14/2026 in Security and permissions Single Sign-On (SSO) SAML SSO instructions
    Learn how to set up SAML SSO for your knowledge base using Okta.

  4. Set up SAML SSO for authors

    Last updated: 10/14/2026 in Security and permissions Single Sign-On (SSO)
    Set up SAML SSO authentication for your KnowledgeOwl authors. Learn how to to set up SAML SSO, switch authors to use that login method, and then have your authors confirm they have access.

  5. Okta SCIM provisioning for authors New

    Last updated: 10/14/2026 in Security and permissions Author management SCIM provisioning for authors
    Learn how to set up Okta SCIM provisioning to automatically create, update, and remove knowledge base authors from Okta.

  6. SCIM provisioning for authors (generic instructions) New

    Last updated: 10/14/2026 in Security and permissions Author management SCIM provisioning for authors
    Learn the general process for how to set up SCIM provisioning for authors with your Identity Provider (IdP). Follow these instructions if we don't have instructions for your specific IdP.

  7. SCIM overview New

    Last updated: 10/14/2026 in Security and permissions Author management SCIM provisioning for authors
    Learn more about System for Cross-domain Identity Management (SCIM) provisioning for authors and which options are available in KnowledgeOwl.

  8. How search works

    Last updated: 10/14/2026 in Search
    Ever wanted to understand how the various pieces of search work together to return results? This section's for you.

  9. Semantic search New

    Last updated: 10/14/2026 in Search How search works: Advanced
    Turn on semantic search to let readers find answers naturally. Search conversationally alongside keyword matching without disrupting your current setup.

  10. Keyword search stemming

    Last updated: 10/14/2026 in Search How search works: Advanced
    Learn how keyword search "stems" words in your knowledge base.
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