Writing consistent, clear documentation takes effort, especially when multiple authors contribute to your knowledge base. Different writing styles, terminology choices, and formatting preferences can make your content feel disjointed and unprofe...
To set up your style guide:
Go to KB settings > Style guide .
Select Create style guide .
Write your guidelines using the rich-text editor (up to 5,000 characters) or select Start from a sample to begin with a template. Options inclu...
This enhancement adds drag and drop reordering for Related Articles.Fixes address bugs with shared content articles, the Popular Articles report, Manage filters, and comment notification emails.
We've made changes to the infrastructure that powers our background jobs, such as bulk edits, subscription notification emails, comment digest emails, article views tracking, and more.