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Glossary setup FAQs

Last Updated: 03/31/2026 in Features Glossary Set up Glossary

Answers to frequently asked questions about how to set up the glossary.
Troubleshooting glossary term imports

Last Updated: 03/31/2026 in Features Glossary Add terms to your Glossary

Learn how to resolve errors during a glossary term import.
Import glossary terms

Last Updated: 03/31/2026 in Features Glossary Add terms to your Glossary

Already have a list of glossary terms and definitions? You can use the Import Terms option to import a CSV to populate your glossary!
Default HTML

Last Updated: 03/31/2026 in Look and feel Default HTML and CSS

Use this HTML to restore individual knowledge base layout templates.
Default Homepage HTML

Last Updated: 03/31/2026 in Look and feel Default HTML and CSS Default HTML

Use this HTML to take your homepage back to its default state.
🧰 New learning resource: Change management toolkit! New

Last Updated: 03/26/2026 in Release notes

We've created a knowledge base change management toolkit and framework to help you successfully launch or relaunch your knowledge base.
List of Sub-processors

Last Updated: 03/26/2026 in Security and permissions Security, privacy, and compliance

Below is a list of sub-processors we work with. Subscribe using the link above to receive updates. Sub-processor Purpose Start Date Location Amazon Web Services (AWS) Cloud infrastructure hosting June 1, 2015...
📈 Owl Analytics Export API now available

Last Updated: 03/25/2026 in Release notes

Say hello to our new Owl Analytics Export API for exporting your analytics data into third-party tools of your choice. Available to Business and Enterprise subscribers.
Use New & Updated article callouts

Last Updated: 03/25/2026 in Write your docs Articles Article settings

Add a New or Updated callout to draw attention to recently published or updated articles in your knowledge base and trigger Subscription notification emails.
How do I import a PDF?

Last Updated: 03/25/2026 in Knowledge Capture

Learn how to import PDFs into your knowledge base using links, embeds, or redirects. Save time by sharing existing PDFs without converting to HTML.