Updated Articles

21. Widget Installation

    Last Updated: 08/27/2025 in Features Modern & Legacy Contextual Help Widget (deprecated)
    To install the Modern or Legacy widget in your site or application, you'll need access to make updates to the HTML code on that site. Once you have access, follow these steps to install the widget: In KnowledgeOwl go to KB s etti...

22. Deprecation of Modern & Legacy widget

    Last Updated: 08/27/2025 in Features Modern & Legacy Contextual Help Widget (deprecated)
    We no longer update the Modern Slideout and Legacy widgets, but they still work.

23. Custom Widget Styles

    Last Updated: 08/27/2025 in Features Contextual Help Widget (2.0) Set up Widget Widget setup and installation
    Add Custom CSS to control your widget's colors, fonts, icons, and more.

24. When should I use display titles?

    Last Updated: 08/26/2025 in Features Glossary Add terms to your Glossary
    Learn when a display title for a glossary term might be appropriate.

25. Glossary formatting

    Last Updated: 08/26/2025 in Features Glossary Add terms to your Glossary
    Learn how to format your glossary terms and definitions.

26. Reporting Dashboard

    Last Updated: 08/26/2025 in Reporting

27. Reporting Dashboard

    Last Updated: 08/26/2025 in Reporting

28. Searches with no Results

    Last Updated: 08/26/2025 in Reporting Reporting Dashboard
    Review which terms or phrases your readers are searching for and getting the dreaded "No search results found" page.

29. Third-party analytics

    Last Updated: 08/26/2025 in Reporting
    Learn how to access the Custom Head to add a third-party analytics tool to your knowledge base.

30. Reader-specific analytics

    Last Updated: 08/26/2025 in Reporting Third-party analytics
    Review options to track individual readers' actions in your knowledge base.

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