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SAML SSO setup overview

Last Updated: 06/25/2026 in Security and permissions Single Sign-On (SSO) SAML SSO instructions

A generic overview of the different steps required to set up SSO integrations.
⌯⌲ Nat'l Paper Airplane Day improvements and bugfixes New

Last Updated: 06/25/2026 in Release notes

These updates include further improvements to the URL checker and the AI chatbot and fixes for the HTML zip export and copy knowledge base functions.
🎨 AI chatbot improvement: Brand your chatbot New

Last Updated: 06/24/2026 in Release notes

Customize your AI Chatbot with branded colors, avatars, and text. Learn how to personalize your chatbot's appearance and voice to match your brand.
Update wording in the Contact Form

Last Updated: 06/22/2026 in Features Contact Form Set up your contact form

Customize the wording in your Contact Form using Customize Default text and the Contact Form Text settings.
Integrate contact form with Freshdesk

Last Updated: 06/22/2026 in Features Contact Form Set up your contact form

Learn how to set up your Contact Form to create tickets in Freshdesk.
Set up contact form to send emails to one or more addresses

Last Updated: 06/22/2026 in Features Contact Form Set up your contact form

Set up the Contact Form to automatically email or create tickets when a reader reaches out.
Customize default text overview

Last Updated: 06/22/2026 in Look and feel Customize default text

Learn more about how to use Customize > Default text to make the language in your knowledge base completely yours.
📨Customize Text: Now with Contact Form

Last Updated: 06/22/2026 in Release notes

We've added the Contact Form fields and title tag to the Customize Text tool!
Article Lists

Last Updated: 06/22/2026 in Look and feel Homepage look and feel Add or remove article lists

Learn which automatic article lists are available and how they work.
🎤New feature drop: Required Reading

Last Updated: 06/22/2026 in Release notes

With this feature, your readers will be presented with messages if an article is required and will need to confirm that they've read the content. You can generate a report to see who's read what.