Updated Articles

  1. Generate your CSV export

    Last Updated: 12/23/2025 in Features Manage articles Export Manage articles to CSV
    Use Export Articles to CSV and select the columns you want included.

  2. Manage CSV export column list

    Last Updated: 12/23/2025 in Features Manage articles Export Manage articles to CSV
    View a complete list of the Manage CSV export columns, a description of the information they contain, and sample entries for how that information is formatted.

  3. Website settings

    Last Updated: 12/23/2025 in Look and feel Overall look and feel Configure default behavior
    Use Customize > Website to configure default behavior for your knowledge base's navigation, table of contents, related articles, navigation, glossary, and more.

  4. Widget feature overview

    Last Updated: 12/23/2025 in Features Contextual Help Widget (2.0)
    Learn how to use our widget to provide contextual help in your website or application.

  5. Widget Contact Form section

    Last Updated: 12/23/2025 in Features Contextual Help Widget (2.0) Set up Widget Widget setup and installation
    Change the label, message, and placeholder text in Widget 2.0.

  6. Article favorites feature overview

    Last Updated: 12/23/2025 in Features Article favorites
    New to article favorites? Learn more about how the feature works here.

  7. Rename favorites

    Last Updated: 12/23/2025 in Features Article favorites Set up favorites
    Change the "Favorites" wording and labels to make them more your own.

  8. Display favorites in the table of contents

    Last Updated: 12/23/2025 in Features Article favorites Set up favorites
    Follow these instructions to add Favorites to your table of contents.

  9. Customize default text

    Last Updated: 12/23/2025 in Look and feel
    Use Customize > Default text to customize the default text strings we use at various places across your knowledge base to truly make your knowledge base your own.

  10. Section breakdown: Table of Contents Updated

    Last Updated: 12/23/2025 in Look and feel Customize default text
    Detailed explanations and screenshots of all the default text strings you can customize in the Table Of Contents section.
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