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Owlcademy

Last Updated: 12/04/2025

Owlcademy offers a number of different courses, workshops, and other educational resources for folks who want to improve their documentation practices.
Tag search

Last Updated: 12/04/2025 in Search Search your knowledge base
Tag search overview

Last Updated: 12/04/2025 in Search Search your knowledge base Tag search

Tags search can be a great form of search if you use tags for specific departments, products, teams, or features.
Keywords overview

Last Updated: 12/04/2025 in Search Set up search Keywords

Use Keywords settings to refine how the keyword search works behind the scenes.
Chatbot JWT authentication

Last Updated: 12/04/2025 in Features AI chatbot External website AI chatbot embed

For external embeds of private knowledge bases or mixed-content knowledge bases, set your AI chatbot up with authentication. Follow these instructions to use JWT authentication.
Chatbot OAuth 2.0 authentication

Last Updated: 12/04/2025 in Features AI chatbot External website AI chatbot embed

For external embeds of private knowledge bases or mixed-content knowledge bases, set your AI chatbot up with authentication. Follow these instructions to use OAuth 2.0 authentication.
AI chatbot JavaScript API Reference

Last Updated: 12/04/2025 in Features AI chatbot External website AI chatbot embed

A list of JavaScript methods and events to control the chatbot and respond to its state changes.
Add context to chatbot queries

Last Updated: 12/04/2025 in Features AI chatbot External website AI chatbot embed

Learn how to make your chatbot's answers more relevant by passing custom data attributes with your embed code.
Owl Analytics key concepts

Last Updated: 12/04/2025 in Reporting and analytics Owl Analytics
Visitor

Last Updated: 12/04/2025 in Reporting and analytics Owl Analytics Owl Analytics key concepts

A visitor is anyone who views your knowledge base.