Updated Articles

  1. Glossary setup FAQs

    Answers to frequently asked questions about how to set up the glossary.
  2. Troubleshooting glossary term imports

    Learn how to resolve errors during a glossary term import.
  3. Import glossary terms

    Already have a list of glossary terms and definitions? You can use the Import Terms option to import a CSV to populate your glossary!
  4. Default HTML

    Use this HTML to restore individual knowledge base layout templates.
  5. Default Homepage HTML

    Use this HTML to take your homepage back to its default state.
  6. 🧰 New learning resource: Change management toolkit! New

    We've created a knowledge base change management toolkit and framework to help you successfully launch or relaunch your knowledge base.
  7. List of Sub-processors

    Below is a list of sub-processors we work with. Subscribe using the link above to receive updates. Sub-processor Purpose Start Date Location Amazon Web Services (AWS) Cloud infrastructure hosting June 1, 2015...
  8. 📈 Owl Analytics Export API now available

    Say hello to our new Owl Analytics Export API for exporting your analytics data into third-party tools of your choice. Available to Business and Enterprise subscribers.
  9. Use New & Updated article callouts

    Add a New or Updated callout to draw attention to recently published or updated articles in your knowledge base and trigger Subscription notification emails.
  10. How do I import a PDF?

    Learn how to import PDFs into your knowledge base using links, embeds, or redirects. Save time by sharing existing PDFs without converting to HTML.