Updated articles

  1. Okta SCIM provisioning for authors New

    Learn how to set up Okta SCIM provisioning to automatically create, update, and remove knowledge base authors from Okta.
  2. SCIM provisioning for authors (generic instructions) New

    Learn the general process for how to set up SCIM provisioning for authors with your Identity Provider (IdP). Follow these instructions if we don't have instructions for your specific IdP.
  3. SCIM overview New

    Learn more about System for Cross-domain Identity Management (SCIM) provisioning for authors and which options are available in KnowledgeOwl.
  4. How search works

    Ever wanted to understand how the various pieces of search work together to return results? This section's for you.
  5. Semantic search New

    Turn on semantic search to let readers find answers naturally. Search conversationally alongside keyword matching without disrupting your current setup.
  6. Keyword search stemming

    Learn how keyword search "stems" words in your knowledge base.
  7. Keyword search relevance scoring

    Keyword search uses four types of algorithms to calculate search relevance scoring: exact match, mostly match, somewhat match, and maybe match. Learn more about them and other relevance factors.
  8. Indexing

    Learn how your knowledge base search index is created and maintained.
  9. Search basics

    Learn the basics of how search works in KnowledgeOwl, including which fields are indexed for keyword, semantic, and typeahead search.
  10. Create a category

    Learn about category creation and category types.