Updated articles

  1. Owl Analytics feature overview Updated

    Last updated: 10/28/2026 in Reporting and analytics Owl Analytics
    Learn more about Owl Analytics, KnowledgeOwl's built-in analytics tracking and reports dashboard.

  2.  Intro to authentication options

    Last updated: 10/27/2026 in Security and permissions KB visibility and access
    New to KnowledgeOwl? Watch this recorded Wisdom Wednesday session for an overview of the access options available.

  3. Create a public knowledge base

    Last updated: 10/27/2026 in Security and permissions KB visibility and access
    Learn how to create a public knowledge base in KnowledgeOwl so that anyone with the link can access it.

  4. Create a public knowledge base with some private content

    Last updated: 10/27/2026 in Security and permissions KB visibility and access
    Learn how to restrict certain content on your publicly accessible KnowledgeOwl knowledge base.

  5. API calls in snippets

    Last updated: 10/25/2026 in Integrations, API, and webhooks API Use the KnowledgeOwl API
    Want to display information from your knowledge base IN your knowledge base? Use our API merge code to make secure API calls to display custom lists or other information.

  6. How to optimize your content for the AI chatbot Updated

    Last updated: 10/25/2026 in Features AI chatbot AI chatbot troubleshooting
    Learn best practices for structuring your knowledge base content to help your AI chatbot deliver accurate, helpful answers to reader questions.

  7. Configure SAML SSO with Okta

    Last updated: 10/24/2026 in Security and permissions Single Sign-On (SSO) SAML SSO instructions
    Learn how to set up SAML SSO for your knowledge base using Okta.

  8. Okta SCIM provisioning for authors New

    Last updated: 10/24/2026 in Security and permissions Author management SCIM provisioning for authors
    Learn how to set up Okta SCIM provisioning to automatically create, update, and remove knowledge base authors from Okta.

  9. SCIM provisioning for authors (generic instructions) New

    Last updated: 10/24/2026 in Security and permissions Author management SCIM provisioning for authors
    Learn the general process for how to set up SCIM provisioning for authors with your Identity Provider (IdP). Follow these instructions if we don't have instructions for your specific IdP.

  10. SCIM overview New

    Last updated: 10/24/2026 in Security and permissions Author management SCIM provisioning for authors
    Learn more about System for Cross-domain Identity Management (SCIM) provisioning for authors and which options are available in KnowledgeOwl.
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