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What happens during scheduled downtime Updated

Last Updated: 04/02/2026 in Account and billing Company and product information

Here's what you can expect during scheduled downtime.
Glossary formatting Updated

Last Updated: 03/31/2026 in Features Glossary Add terms to your Glossary

Learn how to format your glossary terms and definitions.
Test reader group access

Last Updated: 04/29/2026 in Security and permissions Reader management Reader Groups Use Reader Groups in content

Use the View as option in the author toolbar to test what members of different reader groups will see.
Restrict content to logged in readers

Last Updated: 04/29/2026 in Security and permissions Reader management Reader Groups Use Reader Groups in content

Use reader groups to display content to specific readers only. Learn how to use directly assigned reader groups and inherited reader groups.
Content that supports reader group restrictions

Last Updated: 04/28/2026 in Security and permissions Reader management Reader Groups Use Reader Groups in content

Reader group restrictions can be added to categories, articles, and snippets.
Set up self-administered reader options

Last Updated: 04/28/2026 in Security and permissions Reader management Reader security, passwords, and login options

Set rules for self-administered reader options, including password expiration, reuse, and complexity.
KB Merge Codes

Last Updated: 04/28/2026 in Look and feel Merge codes

Use this list of merge codes to add or display information in your top navigation or Custom HTML templates.
Reader signups

Last Updated: 04/28/2026 in Security and permissions Reader management

Configure reader sign-ups so that new readers can request access, and set whether you want automatic approval or manual approval before they get access to your knowledge base.
Additional content options

Last Updated: 04/28/2026 in Features URL checker Generate a links report

Learn what each of the additional content options will add to the URL checker links report.
Tips & tricks for using the links report

Last Updated: 04/28/2026 in Features URL checker Use the URL checker links report

Here are some tips and tricks we've learned while working with our URL checker links reports. Learn the fastest way to check or find a link and some reasons why error codes might not match what you're seeing.