Updated Articles

  1. Manually suggest Related Articles

    Learn more about manually adding Related Articles to your content.
  2. Display Microsoft Office 365 files in articles

    How to embed Microsoft Office 365 files like Powerpoint presentations or Excel spreadsheets directly in your knowledge base.
  3. Do deleted or archived articles show in Related Articles?

    Previously published articles or categories set as Related Articles will not display in the live knowledge base, but will still appear in Related Articles lists in the editor.
  4. Shared content categories

    Learn about how shared content categories work.
  5. Sync behavior in shared content categories

    Learn more about how content is synced and displayed in shared content categories.
  6. How can I tell multiple shared child articles apart?

    Use internal article titles to distinguish between similarly-named articles as you're editing.
  7. Synced knowledge base

    When you create a copy of a knowledge base, you can choose to make that a synced copy. Selecting this option will: Create the new (child or clone) knowledge base. Create all the top-level categories of the original/parent knowledge base as Sh...
  8. Integration-related features

    Learn about our integration-related features, including our contact form, contextual help widget, webhooks, and API.
  9. 🍦 Nat'l Rocky Road Ice Cream Day improvements New

    New improvements released: Semantic search and AI chatbot are now available on all accounts, and you can now search within your CSS.
  10. AI chatbot

    Use our AI chatbot to answer your readers' questions with information from your knowledge base. No separate accounts, complex integrations, or data import required. You can add the AI chatbot to your knowledge base, app, or website. For more detail...