Updated articles

  1. Share articles between categories and knowledge bases

    Have an article that might fit in two different categories? Instead of creating those two articles independently, create a Shared content article . The content (body) of the article as well as all versions stay in sync across all shared article...
  2. Share articles between categories and knowledge bases

    Learn how to share and sync articles between categories and knowledge bases.
  3. Create a new article

  4. Published date

    Learn how to set, update, and remove a published date on an article (and why you might want to!).
  5. Delete an article

    Learn two ways to delete an article and set up redirects to other resources.
  6. Owl Analytics reports quickstart

    Your guide to map common knowledge base questions to Owl Analytics reports.
  7. 📈 Owl Analytics enabled in all accounts New

    We're enabling Owl Analytics in all accounts beginning September 15, 2026.
  8. Remove requirement or start date Updated

    No longer need an article to be considered required, or mess up on a Start Date? You can remove the Start Date or the required option and still retain all historical data.
  9. Retrigger the same article for new acknowledgment

    Have you updated a required reading article and want to require a new round of acknowledgements? Add a new start date!
  10. Required Reading feature overview

    Learn how Required Reading works to prompt readers to acknowledge reading an article.