Updated Articles

11. Stop syncing a synced category

    Last Updated: 05/27/2026 in Write your docs Shared & synced content Synced categories Use synced categories
    Contact our support team if you want to stop syncing shared content categories.

12. Stop syncing an article in a synced category

    Last Updated: 05/27/2026 in Write your docs Shared & synced content Synced categories Use synced categories
    Learn how to stop syncing an article within a synced category.

13. Sync behavior in shared content categories

    Last Updated: 05/27/2026 in Write your docs Shared & synced content Synced categories How synced categories work
    Learn more about how content is synced and displayed in shared content categories.

14. Behavior when you create new or delete content in a synced category

    Last Updated: 05/27/2026 in Write your docs Shared & synced content Synced categories How synced categories work
    Whether new content creation or content deletion is synced depends on whether you make those changes from the parent category or the child shared content category.

15. Synced article behavior in shared content categories

    Last Updated: 05/27/2026 in Write your docs Shared & synced content Synced categories How synced categories work
    Learn what information is synced in articles synced within a shared content category.

16. Synced knowledge bases

    Last Updated: 05/27/2026 in Write your docs Shared & synced content

17. Synced knowledge base

    Last Updated: 05/27/2026 in Write your docs Shared & synced content Synced knowledge bases
    When you create a copy of a knowledge base, you can choose to make that a synced copy. Selecting this option will: Create the new (child or clone) knowledge base. Create all the top-level categories of the original/parent knowledge base as Sh...

18. Create a new shared/synced article

    Last Updated: 05/27/2026 in Write your docs Shared & synced content Synced articles Use synced articles
    Create a new synced article using the Share content with an existing article option.

19. How can I tell multiple shared child articles apart?

    Last Updated: 05/27/2026 in Write your docs Shared & synced content Synced articles Use synced articles
    Use internal article titles to distinguish between similarly-named articles as you're editing.

20. Convert standalone article to synced article

    Last Updated: 05/26/2026 in Write your docs Shared & synced content Synced articles Use synced articles
    Learn how to change an existing standalone article to be a synced child article.

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