When using the AI chatbot with private knowledge bases , or knowledge bases with a mix of public and private content , JWT authentication can be used to control access.
With JWT authentication, you'll need:
A JWT client secret to re...
Semantic search goes beyond simple keyword matching to understand the meaning and intent behind a query, allowing users to search in natural, conversational language. It’s the same technology that powers our AI chatbot , enabling it to interpret qu...
Shared content articles are hidden from search by default. To enable them globally, edit the Shared content articles setting in KB settings > Search and synonyms > General settings.
The Exclude category search setting lets you fully exclude a single category and all of its content from search results. When you use this option, it automatically excludes from search: The main category content, if it's a type indexed for sea...