Updated articles

  1. Glossary definition search results Updated

    Add glossary term callouts to your search results so that readers who search a glossary term receive the term and its definition as part of their search results.
  2. AI chatbot feature overview Updated

    Learn how our AI chatbot works.
  3. Reader-related features

    Learn more about KnowledgeOwl's content-related features.
  4. Integration-related features

    Learn about our integration-related features, including our contact form, contextual help widget, webhooks, and API.
  5. Custom fields

    Add custom fields to your contact form to collect additional information, like department, product, and more.
  6. Integrate contact form with Freshservice New

    Learn how to set up your contact form to create tickets in Freshservice.
  7. Explore features

    Dig into the full KnowledgeOwl feature set.
  8. Search basics

    Learn the basics of how search works in KnowledgeOwl, including which fields are indexed for keyword, semantic, and typeahead search.
  9. Keyword search relevance scoring

    Keyword search uses four types of algorithms to calculate search relevance scoring: exact match, mostly match, somewhat match, and maybe match. Learn more about them and other relevance factors.
  10. Keyword search stemming

    Learn how keyword search "stems" words in your knowledge base.