Updated articles

11. Author roles & custom roles

    Last updated: 07/02/2026 in Security and permissions Author management
    KnowledgeOwl includes a default Editor and Writer role, but you can create custom roles to provide more nuanced permission control. Learn more about the default roles and creating custom roles here.

12. Hide Related Articles when there is one or less

    Last updated: 07/01/2026 in Features Related Articles Set up Related Articles
    Add a code to Customize > Style to hide Related Articles sections containing 1 or 0 articles.

13. Recent Articles list

    Last updated: 07/01/2026 in Look and feel Homepage look and feel Add or remove article lists
    Learn how to configure the Recent Articles list and add it to your knowledge base.

14. Updated Articles list

    Last updated: 07/01/2026 in Look and feel Homepage look and feel Add or remove article lists
    Learn how to configure your Updated Articles list.

15. Snippets

    Last updated: 07/01/2026 in Write your docs

16. Add snippets in content

    Last updated: 07/01/2026 in Write your docs Snippets
    Learn how to add snippets to your content.

17. Add and remove customized text strings

    Last updated: 07/01/2026 in Look and feel Customize default text
    Learn how to add and remove customized text strings (and when you may need to make changes for them to work).

18. Disable ratings

    Last updated: 07/01/2026 in Features Ratings Set up ratings
    Follow these steps to disable ratings across your entire knowledge base.

19. Default HTML

    Last updated: 07/01/2026 in Look and feel Default HTML and CSS
    Use this HTML to restore individual knowledge base layout templates.

20. New Articles list

    Last updated: 07/01/2026 in Look and feel Homepage look and feel Add or remove article lists
    The New Articles list displays the 5-10 most recently created articles in your knowledge base. Learn how it works and how to configure it here.

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