Updated Articles

11. How do I import a PDF?

    Last Updated: 03/25/2026 in Knowledge Capture
    Learn how to import PDFs into your knowledge base using links, embeds, or redirects. Save time by sharing existing PDFs without converting to HTML.

12. Add a video callout

    Last Updated: 03/24/2026 in Write your docs Articles Article settings
    Add a video icon next to article titles wherever they're listed to highlight video content in your knowledge base.

13. Redirect old articles to a new permalink

    Last Updated: 03/24/2026 in Write your docs Articles Article settings
    No more 404s! If an article's permalink has changed, add an Old Link to redirect the previous permalink to the current correct one.

14. Internal title

    Last Updated: 03/24/2026 in Write your docs Articles Article settings
    Add internal titles to display only in app.knowledgeowl.com. Very useful when you call a feature or policy something different internally than what your readers do!

15. Edit a category

    Last Updated: 03/24/2026 in Write your docs Categories

16. Internal note

    Last Updated: 03/24/2026 in Write your docs Articles Article settings
    Add notes only visible in the article editor to share feedback, provide maintenance tips or reminders, and more.

17. Article settings

    Last Updated: 03/24/2026 in Write your docs Articles

18. Create a template

    Last Updated: 03/24/2026 in Write your docs Articles Article settings
    Turn any existing article into a template you can use to create new articles. Great for consistently structuring and formatting similar article types!

19. Create a new article

    Last Updated: 03/24/2026 in Write your docs Articles

20. Create a new article from template

    Last Updated: 03/24/2026 in Write your docs Articles Create a new article
    Learn how to streamline consistent content creation by creating a new article from an existing template.

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