Updated articles

  1. Payment card industry (PCI) compliance

    Learn more about how KnowledgeOwl maintains PCI-A compliance.
  2. Consensus Assessments Initiative Questionnaire (CAIQ)

    KnowledgeOwl maintains a Consensus Assessments Initiative Questionnaire (CAIQ) with the Cloud Security Alliance. Learn more about this security assessment and when you might need it.
  3. Remote authentication instructions

    Learn how to set up and use remote authentication in KnowledgeOwl.
  4. Create your remote auth token request and script

    See a sample remote authentication token request and script so you can set your own up.
  5. Set up Owl Intelligence

    Detailed instructions to turn on Owl Intelligence and select the Owl Intelligence features your authors can use.
  6. Set up AI chatbot

    Detailed instructions for you to enable your chatbot and personalize its responses for your brand.
  7. 📈 Owl Analytics enabled in all accounts New

    We're enabling Owl Analytics in all accounts beginning September 15, 2026.
  8. Set your footer copyright year to automatically update

    Set the copyright year in your footer to update automatically.
  9. Remove "Made with KnowledgeOwl" statement from footer

    Follow these steps to remove the "Made with KnowledgeOwl" statement included in your knowledge base footer.
  10. KB Merge Codes

    Use this list of merge codes to add or display information in your top navigation or Custom HTML templates.