Updated articles

11. Set up SAML SSO for authors Updated

    Last updated: 11/07/2026 in Security and permissions Single Sign-On (SSO)
    Set up SAML SSO authentication for your KnowledgeOwl authors. Learn how to to set up SAML SSO, switch authors to use that login method, and then have your authors confirm they have access.

12. Change authentication type for image / file security Updated

    Last updated: 11/07/2026 in Security and permissions Advanced security options
    If you require authentication to view images or files in your knowledge base, make sure you're using temporary access links as the access method.

13. Convert a private knowledge base to mixed public and private Updated

    Last updated: 11/07/2026 in Security and permissions KB visibility and access
    Follow these instructions to convert your existing totally private knowledge base to have some public content.

14. Add a Required Reading article list to your homepage Updated

    Last updated: 11/07/2026 in Features Required Reading Set up Required Reading
    Use merge codes to add a Required Reading Articles list to your homepage.

15. Auto-Assign Groups By Email Rules (SSO Edition) Updated

    Last updated: 11/07/2026 in Security and permissions Single Sign-On (SSO) SAML SSO instructions
    Learn how to use a custom attribute map rule to automatically add SSO readers with a given email domain to one or more reader groups.

16. Missing SSO ID mapping warning Updated

    Last updated: 11/07/2026 in Security and permissions Single Sign-On (SSO) SAML SSO instructions
    Learn how to resolve the "SAML SSO is enabled but there is no incoming IdP attribute mapped for SSO ID" warning.

17. Website settings Updated

    Last updated: 11/07/2026 in Look and feel Overall look and feel Set up your default behavior
    Use Customize > Website to configure default behavior for your knowledge base's navigation, table of contents, related articles, navigation, glossary, and more.

18. Update your x509 certificate Updated

    Last updated: 11/07/2026 in Security and permissions Single Sign-On (SSO)
    For SAML SSO integrations enabled before 19 July 2022, we recommend you update to the new x509 certificate, signed via SHA256 instead of SHA1.

19. Who can access the files stored in my knowledge base? Updated

    Last updated: 11/07/2026 in Write your docs Files and images Files page: Manage images and files
    Unless you make changes, anyone can access files in your knowledge base with direct links to those files.

20. Basic authentication Updated

    Last updated: 11/07/2026 in Security and permissions Advanced security options
    Learn how to enable basic authentication in your knowledge base and designate a reader as a basic auth account.

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