Updated Articles

  1. Author permissions

    Learn about the four levels of author permissions in KnowledgeOwl: admin rights, knowledge base roles, author teams, and reader groups.
  2. Author roles & custom roles

    KnowledgeOwl includes a default Editor and Writer role, but you can create custom roles to provide more nuanced permission control. Learn more about the default roles and creating custom roles here.
  3. Author FAQs and troubleshooting

  4. Can authors share logins?

    Learn about sharing author logins in KnowledgeOwl.
  5. ✍️ New: Customize your llms.txt file New

    Create llms.txt in KnowledgeOwl to help AI understand your help content better. Set up this emerging standard for improved AI discoverability today.
  6. 🥜 Nat'l Peanut Butter Cookie Day bugfixes

    We've added automatic header anchors with clipboard copy, new article and category creation modals, Files library alt text storage, and category description options, and bugfixes.
  7. 😻 Nat'l Love your Pet Day bugfixes

    These fixes address bugs with article action icons, Owl Intelligence in the editor, and shared content categories with the API. Plus, a new secure file library infrastructure.
  8. Set up SAML SSO for authors

    Set up SAML SSO authentication for your KnowledgeOwl authors. Learn how to to set up SAML SSO, switch authors to use that login method, and then have your authors confirm they have access.
  9. SSO Advanced options

    Need some additional behavior from your SAML SSO integration? One of these advanced options may be just what you're looking for.
  10. List of Sub-processors

    Below is a list of sub-processors we work with. Subscribe using the link above to receive updates. Sub-processor Purpose Start Date Location Amazon Web Services (AWS) Cloud infrastructure hosting ...