Updated Articles

  1. Restrictions

    Overview KnowledgeOwl allows you to set Restrictions for specific articles. The available restrictions are: Exclude from search results Hide from navigation Remove "PDF" icon Remove feedback ability Remove comment ability The ...
  2. API calls in snippets

    Sometimes you might want to extend KnowledgeOwl's built in functionality by utilizing client side API calls in your knowledge base. Previously, this would involve constructing an AJAX call that contains a KnowledgeOwl API key for authentication...
  3. Working with Anchors

    Anchors are a great way to navigate between or link to specific sections in your article, like manually inserting invisible bookmarks. To use anchors, you'll need to: Create the anchor itself Insert a link pointing to the anchor Note: if y...
  4. SSO FAQs

    Answers to the most common questions about SSO.
  5. HTML Zip export

  6. February 14, 2020

    This week, Chrome version 80 is rolling out changes to how third-party cookies are used . The change will outright block third-party cookies that don't meet certain requirements. In anticipation of this change, we updated a number of the third...
  7. Article Table of Contents

    If you will be creating a table of contents inside your articles with links to different sections of content, you can save a bunch of time on setup by using a snippet. We have two snippets for you to use: one will create a table of contents using...
  8. February 13, 2020

    Bug Fixes Ratings report - deleted articles : One of our sharp-eyed Reporting users noticed that deleted articles and categories that had received ratings before they were deleted still sometimes showed up in the Article Ratings Report in the...
  9. February 5, 2020

    The team's been moving right along trying to make a number of small fixes and improvements in February. (It's a short month, so we're trying to be sure we make the most of it.) Here are a few more goodies we released last night: Feature...
  10. February 6, 2020

    Bug Fixes It's not often I have to say this, but: yesterday we released some SEO changes designed to remove trailing slashes from URLs that did not go well. First, we noticed some issues with search. Then, we discovered that a couple customer...