If you're already using Zendesk, set up your contact form and Contextual Help Widget (2.0) to automatically create tickets in your Zendesk account. The contact form will then create tickets as your specified user and include some helpful met...
For external embeds of private knowledge bases or mixed-content knowledge bases, set your AI chatbot up with authentication. Follow these instructions to use OAuth 2.0 authentication.
For external embeds of private knowledge bases or mixed-content knowledge bases, set your AI chatbot up with authentication. Follow these instructions to use JWT authentication.
Review your the AI Chatbot reporting Questions from users to see what your users are searching for and which articles are being used to generate answers. Identify content gaps or opportunities to dial in your language.
Upgrade to a new scoped API key and select which knowledge bases the key can access, which actions it can complete on specific resources, and which account-level resources it can access.