Updated Articles

1. Add template text to the start or end of the contact form's subject

   Last Updated: 11/19/2025 in Features Contact Form Advanced setup
   Add preset text to the beginning or end of your contact form subject line in order to create rules or filters in your email or help desk.

2. Add ratings to individual articles

   Last Updated: 11/19/2025 in Features Ratings Set up ratings
   Learn how to remove the Ratings section from all articles and add it only to specific articles.

3. Add files and images directly in your Files page

   Last Updated: 11/19/2025 in Write your docs Files and images Add images to articles
   Learn how to upload multiple images at once into your Files page.

4. Add files and images directly in your Files page

   Last Updated: 11/19/2025 in Write your docs Files and images Files page: Manage images and files
   Learn how to upload files and images directly to your Files page.

5. Add Fancybox to click to zoom/enlarge images

   Last Updated: 11/19/2025 in Look and feel Overall look and feel Other overall look and feel customizations
   Learn how to add Fancybox to your knowledge base to add click to zoom/enlarge image functionality to your articles.

6. About Fancybox

   Last Updated: 11/19/2025 in Look and feel Overall look and feel Other overall look and feel customizations Add Fancybox to click to zoom/enlarge images
   Learn what Fancybox is and why you might want to use it in your knowledge base.

7. Managing images and files

   Last Updated: 11/19/2025 in Write your docs Files and images

8. Edit and update files

   Last Updated: 11/19/2025 in Write your docs Files and images Add images to articles
   How to edit and update existing files in your Files page.

9. Edit and update files

   Last Updated: 11/19/2025 in Write your docs Files and images Add other files to articles
   Got a new version of a PDF or other file? Learn how to rename and update files in your Files page without ever touching your articles.

10. Edit and update videos

    Last Updated: 11/19/2025 in Write your docs Files and images Add videos to articles
    Learn how to rename and update videos you've already added to your Files page without having to touch the articles themselves.

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