Updated articles

1. Owl Analytics feature overview Updated

   Last updated: 10/28/2026 in Reporting and analytics Owl Analytics
   Learn more about Owl Analytics, KnowledgeOwl's built-in analytics tracking and reports dashboard.

2. How to optimize your content for the AI chatbot Updated

   Last updated: 10/25/2026 in Features AI chatbot AI chatbot troubleshooting
   Learn best practices for structuring your knowledge base content to help your AI chatbot deliver accurate, helpful answers to reader questions.

3. Glossary setup FAQs Updated

   Last updated: 10/24/2026 in Features Glossary Set up Glossary
   Answers to frequently asked questions about how to set up the glossary.

4. AI chatbot feature overview Updated

   Last updated: 10/24/2026 in Features AI chatbot
   Learn how our AI chatbot works.

5. Glossary definition search results Updated

   Last updated: 10/24/2026 in Look and feel Search look and feel
   Add glossary term callouts to your search results so that readers who search a glossary term receive the term and its definition as part of their search results.

6. API documentation prerequisites Updated

   Last updated: 10/24/2026 in Write your docs Create REST API documentation
   Review the prerequisites you'll need to meet before you can start using Redoc to display your API documentation.

7. Integrate contact form with Freshdesk or Freshdesk Omni Updated

   Last updated: 10/24/2026 in Features Contact Form Set up your contact form
   Learn how to set up your Contact Form to create tickets in Freshdesk or Freshdesk Omni.

8. How are article URLs generated, and how do I rename one?

   Last updated: 11/04/2026 in Knowledge Capture
   KnowledgeOwl creates an article's URL (permalink) from its title when you create it. Learn the rules it follows and how to rename a URL without breaking old links.

9. How can I format all of my tables the same way with CSS?

   Last updated: 11/03/2026 in Knowledge Capture
   Give every table in your knowledge base the same header, borders, fonts, and colors with Custom CSS, even tables pasted from Word or Excel.

10. How can I filter articles by multiple tags in the API?

    Last updated: 11/03/2026 in Knowledge Capture
    Learn how to filter articles by multiple tags in the KnowledgeOwl API using tag IDs, $and, and $in.

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