New Articles

  1. September 30, 2017

    Created On: 03/27/2018 in Release notes
    Feature Requests Added special support for Slack webhooks . 

  2. September 16, 2017

    Created On: 03/27/2018 in Release notes
    Bug Fixes Blog style category links in TOC were not clickable if they were inside another category Feature Requests New version of Zendesk app for agents

  3. Plans

    Created On: 03/23/2018 in Account and billing Plans and trials FAQ
    To keep our pricing simple, we offer a single subscription plan that includes all features. Need a guaranteed uptime SLA , priority support , or other security or legal requirements? Add our Business Extras or Enterprise Extras to get what ...

  4. Subscription add-ons

    Created On: 03/23/2018 in Account and billing Plans and trials FAQ
    We offer a few additional services as add-ons to your subscriptions: vendor security forms, custom SSL certificates, and sponsored features.

  5. Priority Support

    Created On: 03/23/2018 in Account and billing Plans and trials FAQ
    All KnowledgeOwl customers receive complimentary email and phone support. Business and Enterprise Extras customers have priority support, which means that their requests are addressed first by our team.  Enterprise customers also have a dedicated a...

  6. Add template text to the start or end of the contact form's subject

    Created On: 03/23/2018 in Features Contact Form
    Add preset text to the beginning or end of your contact form subject line in order to create rules or filters in your email or help desk.

  7. Enterprise Extras

    Created On: 03/22/2018 in Account and billing Plans and trials FAQ
    Needing a little more? Our Enterprise Extras adds the following extras to your subscription: Guaranteed uptime SLA You get a 99.9% guaranteed uptime SLA . Dedicated account manager with priority support All Enterprise plans will receive a ded...

  8. SLA Definitions

    Created On: 03/22/2018 in Account and billing SLAs
    What is uptime? Uptime is the percentage of total possible time KnowledgeOwl is available to you. Monthly uptime is calculated by dividing the number of minutes of downtime by the total number of minutes in the month. Visit our status page to...

  9. SLA Exclusions

    Created On: 03/22/2018 in Account and billing SLAs
    Learn about the exclusions to our guaranteed uptime SLA.

  10. Enterprise Extras SLA

    Created On: 03/22/2018 in Account and billing SLAs
    The Enterprise Extras subscription offers a guaranteed uptime SLA of 99.9%
Copyright © 2015 – Silly Moose, LLC. All rights reserved.
Powered by KnowledgeOwl knowledge base software.