New Articles

  1. Snippets Overhaul

    Snippets are finally getting the attention they deserve. Improvements include: UX redesign of the snippets list and snippet editor pages WYSIWYG or code editor Snippet descriptions Restrict snippets to reader groups Secure API merge code UX...
  2. Webhooks

    We are excited to announce the addition of webhooks which can be used to receive notifications about activity in your account. Add and manage your webhooks by going to Your Account → Webhooks Webhooks for Slack Does your organization use Slack ...
  3. Glossary FAQs

    Do glossary terms show up in search? They can, yes! The Glossary snippets option to "Display glossary definition for matching term" in Settings > Search will display a glossary term that exactly matches the search phrase. See Glossary snippets ...
  4. Add search to the glossary page

    Use these steps to add a standalone search box to the Glossary page to allow readers to search the glossary page only.
  5. Customize how highlighted glossary terms and definitions look

    Learn how to change the default underlining treatment for glossary terms or the style for the glossary definition pop-up.
  6. Add glossary definitions in articles manually

    In addition to automatically highlighting up to 10 glossary terms per article, you can also manually insert glossary definitions. Manually inserting definitions has several advantages: Since you are specifying when and where you want to define t...
  7. Automatically highlight definitions in articles

    Once you have set up glossary terms , you can automatically provide hover-over definitions for these terms in your articles.  To turn on this option: Go to Settings > Basic . (Or, on the Glossary page, click the Edit in settings link next to "...
  8. View the glossary

    The glossary is a default page in every knowledge base. Its permalink is always "glossary", so you can get to the glossary by going to "/help/glossary" in your knowledge base (or "/home/glossary" or "/docs/glossary" if you are using a different ro...
  9. Add a new glossary term

    Learn how to add new terms to your glossary.
  10. Use Webhooks with Slack (build your own app)

    Learn how to create a Slack app to post messages of article, comment, or contact form events to a Slack channel of your choice.