New Articles

  1. Priority support

    Created On: 03/23/2018 in Account and billing Plans & pricing
    Business and Enterprise customers have priority support, so their requests are addressed first by our team.

  2. Add template text to the start or end of the contact form's subject

    Created On: 03/23/2018 in Features Contact Form Advanced setup
    Add preset text to the beginning or end of your contact form subject line in order to create rules or filters in your email or help desk.

  3. SLA definitions

    Created On: 03/22/2018 in Account and billing SLAs
    What is uptime? Uptime is the percentage of total possible time KnowledgeOwl is available to you. Monthly uptime is calculated by dividing the number of minutes of downtime by the total number of minutes in the month. Visit our status page to...

  4. SLA exclusions

    Created On: 03/22/2018 in Account and billing SLAs
    Learn about the exclusions to our guaranteed uptime SLA.

  5. Enterprise plan SLA

    Created On: 03/22/2018 in Account and billing SLAs
    The Enterprise plan offers a guaranteed uptime SLA of 99.9%

  6. Business plan SLA

    Created On: 03/22/2018 in Account and billing SLAs
    The Business plan offers a 99.5% guaranteed uptime SLA.

  7. External URL Articles and Categories

    Created On: 02/28/2018 in Release notes
    By popular request, we've added the ability to create categories and articles that link to external web pages. This can be very useful if you have a company web page, blog, or other external content that you want people to be able to get to from ...

  8. Updates to topic display categories

    Created On: 02/19/2018 in Release notes
    The following features and functionality have been added to topic display categories: They look like articles!  Topic display categories will now have the same template as your articles. This allows them to have share options (download to PDF, p...

  9. February 8, 2018

    Created On: 03/27/2018 in Release notes
    Feature Requests Added support for Author SSO to match on something other than email

  10. What's the difference between an author and a reader?

    Created On: 12/12/2017 in Security and permissions Reader management Readers and reader filters
    Learn the differences between authors (who login to app.knowledgeowl.com) and readers (who access your knowledge base only).
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