New Articles | KnowledgeOwl Support

🧰 New learning resource: Change management toolkit! New

Created On: 03/26/2026 in Release notes

We've created a knowledge base change management toolkit and framework to help you successfully launch or relaunch your knowledge base.
🌷 First Day of Spring bugfixes and improvements New

Published On: 03/19/2026 in Release notes

These fixes address bugs with the HTML zip export and email notifications. We also added a Document360 importer!
Import from Document360 New

Created On: 03/17/2026 in Write your docs Import content

Learn how to import your Document360 knowledge base articles into your KnowledgeOwl knowledge base.
How do I import a PDF?

Created On: 03/25/2026 in Knowledge Capture

Learn how to import PDFs into your knowledge base using links, embeds, or redirects. Save time by sharing existing PDFs without converting to HTML.
Add a video callout

Created On: 03/24/2026 in Write your docs Articles Article settings

Add a video icon next to article titles wherever they're listed to highlight video content in your knowledge base.
Create a template

Created On: 03/24/2026 in Write your docs Articles Article settings

Turn any existing article into a template you can use to create new articles. Great for consistently structuring and formatting similar article types!
Downgrade your plan

Created On: 03/19/2026 in Account and billing Change plan Upgrade or downgrade plans

Downgrade to a cheaper plan to reduce costs. You may lose access to some features, lose AI credits, and have shorter Owl Analytics data storage.
Upgrade your plan

Created On: 03/19/2026 in Account and billing Change plan Upgrade or downgrade plans

Upgrade to a higher plan level to access more features, more AI credits, and longer Owl Analytics data storage.
📈 Owl Analytics Export API now available

Published On: 03/18/2026 in Release notes

Say hello to our new Owl Analytics Export API for exporting your analytics data into third-party tools of your choice. Available to Business and Enterprise subscribers.
Set up SAML SSO for authors

Created On: 03/18/2026 in Knowledge Capture

Set up SAML SSO authentication for your KnowledgeOwl authors. Learn how to enable login requirements, configure settings, and verify author access step-by-step.