New Articles

  1. Edit authors and permissions

    Learn how to edit authors and permissions in KnowledgeOwl.
  2. Add an author

    Learn how to add an author to your KnowledgeOwl account.
  3. Author permissions

    Learn about the four levels of author permissions in KnowledgeOwl: admin rights, knowledge base roles, author teams, and reader groups.
  4. What is an author?

    An author is someone who can log in to KnowledgeOwl and create content. Learn more about the different permissions options available.
  5. Display full URL of links in PDFs

    Display the URL of hyperlinks in your PDFs by adding some Custom CSS to Customize > Style.
  6. June 9, 2017

    Feature Requests The widget is owl the rage right now, and someone made the observation that you couldn't get to ours without clicking on Help > Contact Us. Well, we remedied that right up. Clicking Help now launches the widget, powered by Knowled...
  7. June 4, 2017

    New editor upgrades (highlights) New option to keep or clean Word formatting when pasting from Word Detect and convert email addresses to mailto links Bug Fixes Daily comment notifications emails were sometimes going to the wrong place. ...
  8. May 31, 2017

    Bug Fixes Widget search wasn't working properly when hitting enter/return In certain situations, restricted articles were incorrectly displaying in new and updated widgets Topic merge codes were displaying in article blurbs Snippets were displa...
  9. May 30, 2017

    Feature Requests Removed timezone from date created in reader exports so you can filter by date in Excel
  10. May 27, 2017

    Feature Requests Subcategory display type merge codes for custom content categories [template(" content-list ")] The template content-list merge code will display subcategories in content list format. [template(" panel-list ")] The template pa...