New editor upgrades (highlights)
- New option to keep or clean Word formatting when pasting from Word
- Detect and convert email addresses to mailto links
Bug Fixes
- Daily comment notifications emails were sometimes going to the wrong place.
-
-
-
-
-
- Add images and files to articles
- Edit and update files in articles
- Work with links to other websites
- Use action links with # or javascript:void(0)
- Edit permalinks
- Add anchors within articles
- Add code samples
- Add banners and thumbnails
- Change existing article to a URL redirect article
- Editor keyboard shortcuts
- Autosave
- Modern WYSIWYG editor vs legacy editor
- SCAYT Spell Check
- Sharing "draft" articles
-
-
- Full and short titles
- Internal note
- Internal title
- Publishing status
- Published date
- Schedule an article to be published
- Schedule an article to be archived
- Edit or remove an article's scheduled publication or archival
- Article callouts (New, Updated, and Video)
- Display Settings
- Automatically redirect when you update an article's URL
- Redirect old articles to a new permalink
- Search phrases
- Title tags
- Meta descriptions
-
-
-
-
- Supported file types
- File size limits
- Who can access the files and images in my knowledge base?
- Find a file's URL
-
- Add images to articles: Modern Editor
- Add images to articles: Legacy Editor
- Add alternative text to images
- Add image captions
- Adjust image width for all images
- Display images side-by-side
- Add files and images directly in your Files page
- Edit and update files
- Image upload errors
- Why are some screenshots blurry?
-
- Introduction to the Files page
- List View
- Which Files page view should I use?
- Add files and images directly in your Files page
- Edit and update files in the Files library
- Add a file description for alt text
- Find a file's URL
- File references
- Restoring deleted files
- Purge and fully remove files
- Manage files with file labels
- Use labels as filters
- Who can access the files stored in my knowledge base?
-
-
-
-
- Homepage overview
- Change the homepage welcome text
- Add a background image to my homepage
- Change the background image on my homepage
- Remove the homepage welcome text
- Change the color of the homepage welcome text
- Add category icons to your homepage category panels
- Article Lists
- New Articles list
- Updated Articles list
- Popular Articles list
- Recent Articles list
- Remove article lists from your homepage
- Create a custom homepage articles list
- Add a custom alert or banner to your homepage
- Add a custom icon and header link on your homepage
-
-
- Access the theme builder
- Choose your colors
- Color picker: Which colors control which parts of my theme?
- Choose your font
- Use a custom font
- Choose your logo
- Use the new Support theme
- Change your favicon
- Choose your table of contents behavior
- Set your knowledge base time zone, date, and language
- Customize style or layout with HTML/CSS
- Add a link to the upper right (top navigation)
- Undo changes to Customize > Style
- Breadcrumbs
- Access to the header via Custom Head
- Reset your theme
- Copy a knowledge base's theme
-
-
- Use your own syntax highlighter for code blocks
- Create an article table of contents (TOC) from headers
- Create expanding/collapsing sections in an article
- Adjust line spacing
- Format numbered list spacing and borders
- Customize nested numbered list styles
- Use thumbnails and banner images
- Update your article actions merge code
- Remove the PDF, print, or email icon from all articles
- Fix for article editor removing a script
- Conditional content based on tags
- Style image captions
- Style your table footer
-
-
-
- Default Homepage HTML
- Default Body HTML
- Default Top Navigation HTML
- Default Article HTML
- Default Article Version HTML
- Default Login HTML
- Default Manage Reader Subscriptions HTML
- Default 404 Error Page HTML
- Default Restricted Access Page HTML
- Default Right Column HTML
- Default Homepage Article HTML (deprecated)
-
-
-
- Overview
- Add or edit your own text string
- Reset a customized text string
- Section breakdown: Search
- Section breakdown: Table of Contents
- Section breakdown: Top Navigation
- Section breakdown: Reader Login
- Section breakdown: Article
- Section breakdown: Miscellaneous
- Section breakdown: Required Reading
- Section breakdown: Article Lists
- Section breakdown: Contact Form
- Update Style settings with Customize Text merge code
- Update Homepage with Customize Text merge code
-
-
-
-
- Turn on automatic Related Article suggestions
- Backward suggest Related Articles
- Set the number of Related Articles to automatically display
- Turn off automatically suggested Related Articles
- Display Related Articles only in specific articles
- Readd the Related Articles section to my articles
- Hide Related Articles section from a specific article
- Hide Related Articles when there are none
- Hide Related Articles when there is one or less
-
-
-
-
-
-
- Turn on favorites
- Display favorites in the table of contents
- Display favorites outside the table of contents
- Change the favorites star icon
- Change how many favorites are displayed in the Current reader's favorites article list
- Add a top navigation link to the Favorite Articles page
- Fix missing favorites icon
-
-
-
-
-
-
- Requirements to turn on subscriptions
- Set the subscription notification schedule and email subject
- Set up SMTP for subscriptions
- Set up public subscriptions
- Enable subscriptions
- Add Subscribe button to topic and custom content categories
- Style the Subscribe button differently
- Force readers to subscribe with their reader account email address
-
-
-
-
-
- Add spam protection to Widget 2.0 Contact Tab
- Open widget to specific tab
- Hide one of the Widget 2.0 tabs
- Custom Widget Javascript
- Open widget to a specific article or category
- Use Widget 2.0 on Single Page Applications
- Prepopulate Widget 2.0 Contact Form fields
- Widget methods and functions dictionary
- Display the widget in your own div wrapper
-
-
-
-
- Turn on Required Reading
- Add the required reading flag to your article template
- Add the required reading flag to your Right Column template
- Add the acknowledgements section to your article template
- Change the Required Reading text
- Add a Required Reading link to Table of Contents
- Add a Required Reading article list to your homepage
-
-
-
-
- How the widget works
- Installation
- Use the Modern Widget for Contextual Help: Recommend on Pages
- Modern Slideout Widget Authentication with OAuth2
- Use the Modern Slideout Widget on Single Page Applications
- Modern Widget + Zendesk Contact Form fix email address dropdown
- Deprecation of Modern & Legacy widget
-
-
-
-
-
-
- Why isn't my category showing up in search results?
- How do I add keywords to my article?
- Why doesn't search work for unhyphenated versions of hyphenated words?
- Can I exclude an entire category--and all its articles--from search?
- Why doesn't my shared content article show in search results?
- Use Google Custom Search Engine in KnowledgeOwl
-
-
-
-
-
- Create a public knowledge base
- Create a public knowledge base with some private content
- Create a private knowledge base
- Create a private knowledge base with different content for different readers
- Restrict content to logged in readers
- Restrict by IP address, shared passwords, reader logins, or a combination
- Convert a private knowledge base to mixed public and private
-
-
- What is an author?
- Author permissions
- Add an author
- Edit authors and permissions
- Reset an author password
- Author login type
- Default author roles
- Export a list of authors
- Delete an author
- What happens when I delete an author?
- Can authors share logins?
- Can multiple authors work on the same article?
- Author email delivery issues
- Why is this email address saying it's on a suppression list?
-
-
-
- Readers page overview
- What's the difference between an author and a reader?
- Enable reader logins
- Create a reader
- Create readers in bulk
- Search for readers
- Create a custom reader filter
- Edit a custom reader filter
- Delete a custom reader filter
- Edit readers in bulk
- Purge deleted readers
- How do reader groups work?
-
- Where can you set reader groups?
- How do reader groups work?
- Create a reader group
- Restrict content to logged in readers
- Test reader group access
- Auto-assign groups by email rules
- Checking if an article or category is restricted to reader groups
- Display different logos for different reader groups
- Delete a reader group
-
-
- Single sign-on (SSO) overview
- SSO options for different knowledge base setups
- SSO FAQs
- Update your x509 certificate
- Opening links to SSO knowledge bases from Microsoft Office
-
- SAML SSO setup overview
- Configure SAML SSO (generic instructions)
- Configure SSO with Active Directory Federation Services (AD FS)
- Configure SSO with Azure Active Directory (Azure AD)
- Configure SSO with Google Workspace
- SSO Advanced options
- SAML attribute map
- Custom attribute map rules
- Missing SSO ID mapping warning
- Auto-Assign Groups By Email Rules (SSO Edition)
-
- Consensus Assessments Initiative Questionnaire (CAIQ)
- Cookie declaration
- Privacy policy
- Data Processing Addendum (DPA)
- GDPR
- Maintain GDPR compliance with your own data
- HIPAA compliance
- List of Sub-processorsUpdated
- Knowledge base backup
- Payment card industry (PCI) compliance
- Required IP addresses
- Security and reliability
- Supported cipher suites
- Uptime SLAs
- Vulnerability Disclosure Policy
-
-
-
- How do I subscribe to KnowledgeOwl?
- Which features are available during my trial?
- How do I extend my trial?
- What happens when my trial expires?
- What are my pricing and plan options?
- How do I add more authors to my trial?
- How do I add more knowledge bases to my trial?
- How do I choose my plan?
- What happens when I subscribe to KnowledgeOwl?
- How do I cancel my trial?
- Why does my Security settings page prevent public access?
-
-
-
-
- Purpose & audience
- Create a Knowledge Base Brief
- Look & feel
- Set up your domain
- Configure your KB access
- Decide which features to use
- Determine your content hierarchy
- Author roles and permissions
- Version guidelines
- Reporting and analytics
- Content audit cycle
- Create a style or author's guide
- Document your knowledge base's setup
-
-
-
-
-
- Overview
- September 27th: SMTP changes and Microsoft OAuth2 SMTP
- Advanced Search walkthrough (Aug. 30th)
- Use the Customize Text tool to change your article template (July 5th)
- Version review and activation (June 7th)
- Versions & revisions (May 24th)
- Topic display category tabs layout (April 26th)
- Article Favorites (April 12th)
- Guest presentation on a reader Scavenger Hunt (March 29th)
- Three use cases for snippets (March 15th)
- Get the most from topic display categories (March 1)
- Give your knowledge base a makeover with icon panels subcategory display (Feb. 15th)
- Sharing files: embeds, links, and URL directs, oh my! (Feb. 1)
- Customize Text Tool (Jan. 18th)
- Intro to File References (Jan. 4th)
- New theme updates! (Dec. 14th)
- How to update images & files (Nov. 30th)
- Use tags + Manage filters for fast docs updates/audits (Nov. 16th)
- How to get the most from glossary (Oct.26th)
- In-line and side-by-side images (Oct. 19th)
- Get the most out of search (Oct. 12th)
- Broken Links Report (Oct. 5th)
-
-
- Owlcademy
Related Articles
Thank you for your feedback!
Thanks! Your comment will appear when it's approved :)
Copyright © 2015 – Silly Moose, LLC. All rights reserved.
Powered by KnowledgeOwl knowledge base software.
Powered by KnowledgeOwl knowledge base software.