New Articles

  1. Remove "Made with KnowledgeOwl" statement from footer

    Follow these steps to remove the "Made with KnowledgeOwl" statement included in your knowledge base footer.
  2. Can multiple authors work on the same article?

    Multiple authors can view the same article. The editor will detect if multiple authors are editing it and will warn on-save so you can decide whose changes to keep or discard.
  3. URL redirect articles now get views tracked

    The Popular Articles report will start tracking and displaying Views for URL Redirect Articles, just no Quality Views or Quality Score.
  4. 🧀Nat'l Cheddar Day bugfixes

    These fixes address bugs with the article editor's righthand column and webhook endpoints.
  5. Maintain GDPR compliance with your own data

    Learn how to manage information stored in KnowledgeOwl that may contain PII or other classes of information impacted by GDPR.
  6. Purge deleted readers

    Use the Purge Deleted Readers option to permanently remove all information associated with deleted reader accounts. This is useful for GDPR or other privacy rights compliance.
  7. Introducing: ⚠️Warnings for email delivery issues!

    We now alert you when your contact form, reader, or author emails have errors that may prevent delivery and offer steps to help remediate them. You can also add a contact form back-up email.
  8. 🗑️New option: Purge deleted readers

    You can now purge all deleted readers from your account without contacting a support owl--a great choice for GDPR compliance or just to keep your Readers list tidy!
  9. Microsoft OAuth2 SMTP now supports Single Tenant apps

    We've updated our Microsoft OAuth2 SMTP configuration to support single tenant AND multi-tenant apps.
  10. Remove an unused knowledge base slot

    Don't need all the knowledge base slots you're paying for? Follow these instructions to downgrade your account.