New Articles

  1. Use the Audience filter New

    Learn about the pre-built audience filters available in Owl Analytics reports.
  2. Export data from Owl Analytics New

    Export most Owl Analytics reports to analyze in spreadsheets, business intelligence tools, or other analysis or visualization tools.
  3. 🥐 Nat'l Pastry Day bugfixes and improvements New

    These notes address bugfixes for our contextual help widget and article import tool, as well as improvements to bulk editing in Manage and data export in Owl Analytics.
  4. Questions from readers New

    Review your the AI Chatbot reporting Questions from users to see what your users are searching for and which articles are being used to generate answers. Identify content gaps or opportunities to dial in your language.
  5. Daily usage statistics New

    The daily usage statistics let you know how much the chatbot is being used on each day, if ratings on its performance were given, and whether it couldn't answer any questions.
  6. Fix the temporarily unavailable chatbot error New

    Learn how to resolve the "Something went wrong. Chatbot responses may be temporarily unavailable." AI chatbot error message.
  7. Disable video downloads New

    Don't want people downloading your videos? Use this script to disable the Download option and prevent right-click Save video as.
  8. 🎶 Nat'l Jukebox Day bugfixes New

    These fixes address bugs for Word imports, video playback with secure files, glossary styling, file references, and UI improvements.
  9. Use the Period filter

    The  Period dropdown in the Owl Analytics reports lets you filter the report by date. It includes these options: Current: Today The Today filter shows visits and views from today only. Current: This week The This week filter shows visits an...
  10. Search an Owl Analytics report

    Use the search function in certain Owl Analytics reports to search and filter the reports.