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Create an additional knowledge base

Created On: 07/11/2015 in Account and billing Add and remove knowledge bases

Learn how to create a new knowledge base and, if necessary, add an additional knowledge base slot to your account.
Reader password security

Created On: 07/11/2015 in Security and permissions Reader management Reader security, passwords, and login options

Set up admin-managed or self-managed reader passwords, restrict to specific IPs, and set the number of failed login attempts allowed.
Display content only to specific readers

Created On: 07/11/2015 in Security and permissions Reader management Reader Groups

Use reader groups to display content to specific readers only. Learn how to use directly assigned reader groups and inherited reader groups.
Test reader group access

Created On: 07/11/2015 in Security and permissions Reader management Reader Groups

Use the Change Reader Groups option when viewing the KB as an admin to test what members of different reader groups will see.
Create a reader group

Created On: 07/11/2015 in Security and permissions Reader management Reader Groups

Learn how to create a reader group in Your Account > Readers.
Create a reader

Created On: 07/11/2015 in Security and permissions Reader management Readers and reader filters

Learn how to create a reader.
Pricing

Created On: 07/11/2015 in Account and billing Plans and trials FAQ

We try to keep our pricing as simple and transparent as possible. The price you pay is based on two things: Number of knowledge bases (sites) Number of authors (people who create and manage your content) All features are available for all cus...
30-day free trial

Created On: 07/11/2015 in Account and billing Plans and trials FAQ

You can start a 30-day free trial of any plan from our website . The trial version of the software is exactly the same as the paid version, so you have full access to all features, functionality, and support. If you choose to upgrade to a paid pl...
Can I pause or suspend my subscription?

Created On: 07/11/2015 in Account and billing Billing

We understand projects get put on hold. If you need to pause or suspend your account without cancelling, please contact us to let us know what you need. We are happy to help in any way we can! ...
Can I extend my trial?

Created On: 07/11/2015 in Account and billing Plans and trials FAQ

You can automatically extend your trial another 30 days when it runs out. If you've already extended your trial, contact us to let us know how much longer you need. When your trial expires, we will keep it for at least 6 months and then it will ...