New Articles | Page 147 | KnowledgeOwl Support

What is a snippet?

Created On: 07/12/2015 in Write the docs Snippets

Learn what KnowledgeOwl snippets are and when to use them.
Create Tickets from Customers in your Help Desk or CRM

Created On: 07/12/2015 in Features Contact Form

Set up the Contact Form to automatically email or create tickets when a reader reaches out.
Create Freshdesk Tickets

Created On: 07/12/2015 in Features Contact Form

Learn how to set up your Contact Form to create tickets in Freshdesk.
Create Zendesk Tickets

Created On: 07/12/2015 in Integrations, API, and webhooks Integrations Zendesk

You can set up your contact form and Contextual Help Widget (2.0) to automatically create tickets in your Zendesk account. The contact form will then create tickets via the API as your specified user and include some helpful metadata in a privat...
Delete a knowledge base

Created On: 07/11/2015 in Account and billing Add and remove knowledge bases

You can delete a knowledge base you are no longer using. Select your profile icon/name in the upper right and select Knowledge Bases or click on the little owl in the top left of the navigation bar to go to your dashboard. Select the gear i...
Copy a knowledge base

Created On: 07/11/2015 in Account and billing Add and remove knowledge bases

If you have room on your account, you can create a copy of an existing knowledge base for a variety of purposes: testing/troubleshooting, translating, new versions of software, and as a template. The following items will NOT copy over: File...
Popular Articles list

Created On: 07/11/2015 in Look and feel Homepage look and feel

Learn how to configure your Popular Articles list
Updated Articles list

Created On: 07/11/2015 in Look and feel Homepage look and feel

Learn how to configure your Updated Articles list.
New Articles list

Created On: 07/11/2015 in Look and feel Homepage look and feel

The New Articles list displays the 5-10 most recently created articles in your knowledge base. Learn how it works and how to configure it here.
Link to article or category

Created On: 07/11/2015 in Write the docs Articles Reuse, link, and recommend articles

Use the Link to Article or Category option in the editor to create an ID-based hyperlink to an article or category in your knowledge base.