New Articles

  1. Add or remove Home link in table of contents

    Learn how to add or remove the Home link in the top of your table of contents.
  2. Comments configuration overview

    New knowledge bases have comments enabled by default, but you'll still want to configure them. Follow these instructions to make sure comments are set up in a way that makes sense for you!
  3. Add videos to your articles

    Learn how to add videos to your content.
  4. Article Lists

    Learn which automatic article lists are available and how they work.
  5. Recommended Article Weights

    In the Recommended tab ( Widget 2.0 ) or the Suggested Articles section ( Modern and Legacy widgets ), the recommended/suggested articles are populated using the Pages to Recommend On setting. But how does the widget determine the order to display...
  6. Articles Viewed from Remote Pages

    This section displays the Page Paths of all pages where someone opened the widget and/or where recommended articles have been configured. You can then use the Recommended Article Weights link next to each URL to update the order. ...
  7. Custom PDF exports

    Learn how to create, edit, download, and regenerate custom PDFs.
  8. Standard PDF export (Full PDF Download)

    Learn how to generate a Standard PDF export of your entire knowledge base.
  9. Individual article PDFs

    Learn the options available to format and style your individual article PDFs.
  10. Create a new article from template

    Learn how to mark an article as a template so it can be used as a starting template for creating future articles.