New Articles

  1. ✍️ New: Customize your llms.txt file New

    Published On: 06/17/2026 in Release notes
    Create llms.txt in KnowledgeOwl to help AI understand your help content better. Set up this emerging standard for improved AI discoverability today.

  2. Brand your AI chatbot New

    Created On: 06/16/2026 in Features AI chatbot Set up AI chatbot
    Learn how to change the branding for your AI chatbot launcher button and the chatbot window itself.

  3. Create your llms.txt New

    Published On: 06/09/2026 in Look and feel Overall look and feel Set up your default behavior
    Add an llms.txt file to help AI tools understand your knowledge base's content and structure.

  4. 📲 AI chatbot improvement: Add custom response rules New

    Published On: 06/08/2026 in Release notes
    Set custom response rules for your AI Chatbot to route inquiries and automate responses. Control triggers, direct traffic, and improve customer experience.

  5. Add custom response rules New

    Created On: 05/25/2026 in Features AI chatbot Set up AI chatbot
    Set up custom response rules to trigger pre-written chatbot replies based on keywords or AI-detected intent. Route queries, handle troubleshooting, and manage out-of-scope questions efficiently.

  6. 🍦 Nat'l Rocky Road Ice Cream Day improvements New

    Created On: 06/02/2026 in Release notes
    New improvements released: Semantic search and AI chatbot are now available on all accounts, and you can now search within your CSS.

  7. Add Font Awesome icons into articles New

    Created On: 05/26/2026 in Look and feel Article look and feel
    Learn how to style Font Awesome icons and add them into your articles for that extra visual emphasis and delight.

  8. ⌯⌲ Nat'l Paper Airpane Day improvements and bugfixes New

    Published On: 05/25/2026 in Release notes
    These updates include further improvements to the URL checker and the AI chatbot and fixes for the HTML zip export and copy knowledge base functions.

  9. Homepage customization overview

    Created On: 06/19/2026 in Look and feel Homepage look and feel
    Learn about the two different places you can customize your homepage and get an overview of changes you can make.

  10. Author FAQs and troubleshooting

    Created On: 06/18/2026 in Security and permissions Author management
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