New Articles

  1. Cancel my account

    Learn how to cancel your account.
  2. Where can I access my past receipts and invoices?

    Invoices and receipts are sent by email to the billing email address on file. We do not currently have a place to access them online. To request copies of past receipts or invoices, please contact us . We can resend receipt emails as well as att...
  3. How can I change the billing email address for my account?

    Receipts are automatically emailed to the current billing email address, and past receipts are available upon request.  You must be an account admin to change the billing email. If you aren't an account admin but do want to update the billing ema...
  4. How do I update my credit card?

    You can update your credit card in the application or over the telephone. Please do not send new credit card details by email. To update your credit card in the application: Click on your profile icon/name in the upper right. Select Billing...
  5. Install Zendesk App

    Install the app from the Zendesk Marketplace . To create a custom version of the app or look behind the scenes, download it from our Github repository . The KnowledgeOwl Zendesk App helps agents by... Suggesting relevant articles based on the...
  6. Use Google Custom Search Engine in KnowledgeOwl

    Google Custom Search Engine allows you to create a custom search engine for your knowledge base powered by Google. It's free, but you are required to show ads unless you are a non-profit or a school. If that's not a dealbreaker for you, you can also...