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Set up contact form to send emails to one or more addresses

Created On: 07/12/2015 in Features Contact Form Set up your contact form

Set up the Contact Form to automatically email or create tickets when a reader reaches out.
Integrate contact form with Freshdesk

Created On: 07/12/2015 in Features Contact Form Set up your contact form

Learn how to set up your Contact Form to create tickets in Freshdesk.
Create Zendesk Tickets

Created On: 07/12/2015 in Integrations, API, and webhooks Integrations Zendesk

If you're already using Zendesk, set up your contact form and Contextual Help Widget (2.0) to automatically create tickets in your Zendesk account. The contact form will then create tickets via the API as your specified user and include some hel...
Delete a knowledge base

Created On: 07/11/2015 in Account and billing Add and remove knowledge bases

To delete a knowledge base you no longer need: Select the owl in the top left of the navigation bar or selecting the knowledge base dropdown and select Dashboard . Select the gear icon in the top right of the knowledge base you want to delete....
Copy a knowledge base

Created On: 07/11/2015 in Account and billing Add and remove knowledge bases

If you have room on your account, you can create a copy of an existing knowledge base for a variety of purposes: testing/troubleshooting, translating, new versions of software, and as a template. The following items won't copy: File...
Popular Articles list

Created On: 07/11/2015 in Look and feel Homepage look and feel

The Popular Articles list displays the top 10 most viewed articles in your knowledge base. Learn more about the list and what you can do with it.
Updated Articles list

Created On: 07/11/2015 in Look and feel Homepage look and feel

Learn how to configure your Updated Articles list.
New Articles list

Created On: 07/11/2015 in Look and feel Homepage look and feel

The New Articles list displays the 5-10 most recently created articles in your knowledge base. Learn how it works and how to configure it here.
Link to article or category

Created On: 07/11/2015 in Write your docs Articles Reuse, link, and recommend articles

Use the Link to Article or Category option in the editor to create an ID-based hyperlink to an article or category in your knowledge base.
Create an additional knowledge base

Created On: 07/11/2015 in Account and billing Add and remove knowledge bases

Learn how to create a new knowledge base and, if necessary, add an additional knowledge base slot to your account.