For customers with knowledge bases that require login, one of the most common questions we get asked in the analytics and reporting discussion is: can I see what individual readers are doing in my knowledge base? Currently, KnowledgeOwl doesn't off...
Some third-party tools can help provide more insight into what people are searching for either to find your knowledge base or within your knowledge base.
Learn more about how subscription notification emails are triggered and how you can retrigger a subscription for an article with an existing New/Updated callout.
We released upgrades to client-side code libraries we use to keep KnowledgeOwl running smoothly. None of them should impact your live knowledge base, but you may need to hard refresh in the app.
Deciding which features to use in your knowledge base can be one of the most exciting--and overwhelming--tasks. Here, we summarize the features we have available with links to more detailed instructions. If you can't figure out if something you want...
If your knowledge base is set up so that some or all readers must login to see content and you're using KnowledgeOwl reader accounts rather than an SSO integration , you can allow your readers to sign up for access. This can help reduce administrat...