New Articles

  1. New service available: Purge all deleted files

    Created On: 03/22/2023 in Release notes
    You can now request a full purge of all your deleted files from our support team.

  2. Widget reporting overview

    Created On: 03/16/2023 in Reporting Widget reporting
    If you're using one of our contextual help widgets ( Widget 2.0 , Modern, or Legacy ), you can access Reporting > Widget to see a breakdown of all of the page paths where the widget is recommending articles. You can also tweak the learned bias to...

  3. Contact form reporting overview

    Created On: 03/16/2023 in Reporting Contact form reporting
    If you're using the Contact Form , all contact form hits, searches, self serves/exits, submitted tickets, and search activity are tracked in Reporting > Contact Form . Sample Contact Form Reporting view The Report is broken into three m...

  4. Reporting Dashboard Overview

    Created On: 03/16/2023 in Reporting Reporting Dashboard
    Your Reporting Dashboard gives you a high-level view of your knowledge base, including your article ratings, views, unviewed articles, and searches with no results. ...

  5. Broken Links Report: Now with less noise

    Created On: 03/09/2023 in Release notes
    The Broken Links Report now ignores mailto: and javascript: links.

  6. Nat'l Get Over It Day bugfixes

    Created On: 03/09/2023 in Release notes
    These fixes address issues with search indexing, Exports access, snippet references, reader exports, the table of contents, and more.

  7. Three use cases for snippets (March 15th)

    Created On: 03/08/2023 in Wisdom Wednesdays
    Learn three ways you can use snippets with little to no coding experience: for messaging consistency, text variables, and script embeds. 😉

  8. Article Favorites: Now in the table of contents

    Created On: 02/27/2023 in Release notes
    You can now add Article Favorites to your table of contents by checking a box--no code or HTML required!

  9. Get the most from topic display categories (March 1)

    Created On: 02/27/2023 in Wisdom Wednesdays
    Review our March 1st recording to learn about recent and upcoming enhancements to topic display categories, as well as some tips & tricks for using these categories to their full extent!

  10. Hyperlinks in PDFs

    Created On: 02/23/2023 in Features PDFs
    Clickable hyperlinks should generate automatically in PDFs, but here are the limitations of hyperlinks within PDFs.
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