New Articles

  1. Search your knowledge base

    Learn how to conduct a keyword or tag search, what the difference is, and when to use which type.
  2. Search fields

    Control which article fields factor into your autosuggest and full search results.
  3. Fuzzy search

    Use the Fuzzy search and Fuzzy starting point controls to set how tolerant of typos your search results are.
  4. Fine tuning search overview

    Use Search's Fine tuning settings to refine how search works behind the scenes. The Fine tuning search settings are broken into four sections: Search modifiers : Use these settings to choose autosuggest and search fuzziness: Control whe...
  5. Set up search

    While you can change search settings at any time, if you're setting search up in a new knowledge base, we recommend following this approach: Edit the General settings . Edit any default text you'd like. Adjust the search Fine tuning . ...
  6. General settings overview

    Learn what each section of the Search > General settings page contains.
  7. Fine tuning search

  8. General search settings

    Set your primary search language, choose which search controls your readers can access, and set up your search results page.
  9. Search feature overview

    Get a quick introduction to how search works in your knowledge base.
  10. 🍻 Nat'l Beer Can Appreciation Day bugfixes

    These fixes address bugs within images in PDFs in secure file libraries, adding or removing a login link to your knowledge base, and some image alignment woes.