New articles

  1. Customize your robots.txt

    Learn how to customize your knowledge base's robots.txt file to prevent AI crawlers or other tools from scraping your content.
  2. How to run a replace

    Learn how to replace or delete matches found in your Find and replace search results.
  3. What's in the find and replace change log?

    Learn what's contained in the replacement change log and why you should download it every time you run a replace job.
  4. What content fields are replaced

    Learn which object fields are replaced during find and replace jobs and which aren't.
  5. Perform a tag audit

    Want to know how many times a tag's been used, get a list of all the tags in your knowledge base, or to determine if you have similarly-named tags that could be merged or deleted? In the Tags page, generate a Tags Usage Report to get a list o...
  6. Use tags in content

    Learn how to add and remove tags in articles and categories.
  7. Tags feature overview

    A tag is a word or short phrase that describes your article. The easiest way to think about tags is to consider them like filters you can use to create curated lists of articles. Add as many tags to your articles as you like, whether for your int...
  8. 🐕 Nat'l Adopt a Shelter Pet Day release notes

    These releases include improvements to our AI Chatbot reporting, AI chatbot wildcard and multiple domain support, URL redirect improvements, and version activation via the API. And as a bonus: shelter pet photos from the KnowledgeOwl team.
  9. Add tags to multiple articles in bulk

    Use a custom Manage filter and a bulk edit to add tags to multiple articles at once.
  10. Common HTTP status codes

    Learn a bit about the HTTP status codes you'll see in the URL checker links report and when you might want to ignore certain codes.