Popular Articles | Page 11 | KnowledgeOwl Support

Create an additional knowledge base

Last Updated: 05/29/2024 in Account and billing Add and remove knowledge bases

Learn how to create a new knowledge base and, if necessary, add an additional knowledge base slot to your account.
Copy a knowledge base

Last Updated: 05/29/2024 in Account and billing Add and remove knowledge bases

If you have room on your account, you can create a copy of an existing knowledge base for a variety of purposes: testing/troubleshooting, translating, new versions of software, and as a template. The following items will NOT copy over: File l...
Remote Authentication Instructions

Last Updated: 09/21/2022 in Security and permissions Single Sign-On (SSO)

Learn how to set up and use remote authentication in KnowledgeOwl.
Using your own domain

Last Updated: 11/29/2021 in Look and feel Overall look and feel
File Labels

Last Updated: 04/03/2024 in Write the docs

Use file labels to filter the files you've uploaded to KnowledgeOwl.
Contact form reporting

Last Updated: 08/08/2023 in Reporting
Add anchors within articles

Last Updated: 05/29/2024 in Write the docs Articles Edit an article

Learn how to create anchors within a single article to jump to different sections.
Body Merge Codes

Last Updated: 05/29/2024 in Look and feel Merge codes

Here are the available template merge codes for use in Settings > Style > Custom HTML > Body. All merge codes except "contents" will also work inside articles. Template Merge Code Description Example [t...
Using subscriptions

Last Updated: 04/03/2024 in Features Subscriptions

This section explains how subscriptions work in KnowledgeOwl and how to manage your subscriptions.
Enable and configure comments

Last Updated: 05/29/2024 in Features Comments

New knowledge bases have comments enabled by default, but you'll still want to configure them. Follow these instructions to make sure comments are set up in a way that makes sense for you!