New Articles

  1. Widget Customize Text section

    Change the text labels or placeholders displayed in Widget 2.0.
  2. Open widget to specific tab

    Use the methods here to open the widget to a specific tab.
  3. September 12, 2019

    Feature Enhancements: Added a checkbox to the CSV export dropdown in manage to select / de-select all columns Added the ability to disable comments and feedback for custom content categories Bug Fixes: In Manage > Bulk Edit, selecting a reade...
  4. Introducing Version Notes

    Version Notes are now available for all published articles and versions! Version Notes give you a new internal article field that your readers will never see. How to use Version Notes Use Version Notes to: Add notes about what you've updated ...
  5. July 31, 2019

    Feature Enhancements Changing the category an article belongs to from within the article editor now allows you to search for categories that are only 2 letters long as opposed to the previous limit of 3 letters or more All newly created accounts ...
  6. July 25, 2019

    Bug Fixes: Removing a label from a file and saving it was not properly removing the label Bulk importing readers was causing login issues when the readers' email addresses were using capitol letters Using the "Exclude from search" setting in art...
  7. Hide tags from Search Results

    How to hide tags from your readers
  8. July 21, 2019

    Bug Fixes: In certain circumstances, authors were unable to delete categories even though they had the correct permissions to do so Articles within the JS widget had errors in the way the HTML was returned
  9. July 12, 2019

    Feature Enhancements: Improved screen reader accessibility for all form inputs in live knowledge bases
  10. June 28, 2019

    Bug Fixes: In certain cases, trying to add labels to files in bulk was not correctly applying the labels