New Articles

  1. Reorder or remove Related Articles

    Learn how to reorder and remove Related Articles from a specific article.
  2. Add Related Articles

    Manually add related article suggestions for the ultimate control of your Related Articles section.
  3. How Related Articles work

    Get a broad overview of how Related Articles work.
  4. Approve or delete comments

    Follow these steps to approve or delete new comments.
  5. What happens when I delete a comment?

    Deleted comments are stored in the Deleted filter of Comments Reporting.
  6. Who can view, approve, and delete comments?

    The default Writer and Editor roles have the power to view, approve, and delete comments. With custom roles , you can get more detailed and allow a role to do one or more of the following: Create new comments Approve submitted comments Delet...
  7. View comments pending approval

    The Reporting navigation displays a number and you'll receive emails when new comments are submitted, depending on your comments settings.
  8. Comments moderation overview

    Reporting > Comments displays all comments left on your knowledge base. Use the filter to select which comments to see and approve or delete pending comments.
  9. Comments reporting

  10. Reporting Dashboard