New Articles

  1. Customize your robots.txt New

    Learn how to customize your knowledge base's robots.txt file to prevent AI crawlers or other tools from scraping your content.
  2. 🐕 Nat'l Adopt a Shelter Pet Day release notes New

    These releases include improvements to our AI Chatbot reporting, AI chatbot wildcard and multiple domain support, URL redirect improvements, and version activation via the API. And as a bonus: shelter pet photos from the KnowledgeOwl team.
  3. 🌿 Nat'l Haiku Day bugfixes and improvements New

    These notes address AI chatbot fixes, new content imports from Helpjuice and Document360, glossary highlighting controls, and our new editor.
  4. Disable highlighting for a glossary term New

    Learn how to disable automatic highlighting for a specific glossary term and review examples for when this setting is most helpful.
  5. How to optimize your content for the AI chatbot New

    Learn best practices for structuring your knowledge base content to help your AI chatbot deliver accurate, helpful answers to reader questions.
  6. 🌯 Nat'l Burrito Day bugfixes New

    These changes add special character support in glossaries, move the homepage merge code, and fix AI chatbot reader group restrictions.
  7. Perform a tag audit

    Want to know how many times a tag's been used, get a list of all the tags in your knowledge base, or to determine if you have similarly-named tags that could be merged or deleted? In the Tags page, generate a Tags Usage Report to get a list o...
  8. Use tags in content

    Learn how to add and remove tags in articles and categories.
  9. Tags feature overview

    A tag is a word or short phrase that describes your article. The easiest way to think about tags is to consider them like filters you can use to create curated lists of articles. Add as many tags to your articles as you like, whether for your int...
  10. Add tags to multiple articles in bulk

    Use a custom Manage filter and a bulk edit to add tags to multiple articles at once.