New Articles

  1. Edit and update files

    How to edit and update existing files in your File Library.
  2. Allow Google log in for readers

    Follow these steps to allow readers to sign up for and log in to your knowledge base with their Google account.
  3. August 10, 2017

    Feature Requests Version previews for custom content categories Ability to unlink shared articles in the editor Ability to copy articles on other author teams In-line display option for articles in category pages ...
  4. Shared content categories

    The shared content category allows you to pull in and sync the content from a category in a separate knowledge base. You must have access to both knowledge bases to set up this kind of category. This category type is useful when you are maintaining...
  5. Custom content categories

    Custom content categories allow you to create your category landing page from scratch, much like an article. Like an article, custom content categories are included in search results. A custom content category is both an article and a category. If ...
  6. Blog style categories

    The blog style category displays articles in a similar way to a blog - reverse chronological order and paginated. Example: Release Notes The blog style category: Can only contain articles Does not display its articles in the table of contents...
  7. Topic display categories

    Topic display categories display the full text of all articles they contain on a single page, like one very long article. Readers can view all the topic display category's articles on a single page, reading it like a book or choosing which articles ...
  8. Default categories

    The default category type is the most common choice for organizing and displaying content. You can create both subcategories and articles within a default category. The landing page for a default category automatically displays the following:...
  9. Tags versus search phrases

    One of our most frequently asked questions is what is the difference between tags and search phrases. While they appear similar, they perform different functions. Tags are like categories Categories and tags are used for organization and navigati...
  10. Why is a category not displaying to readers?

    Learn why a category or subcategory is not visible to readers in KnowledgeOwl.