New Articles

  1. Get started with knowledge base SEO

    It’s important to optimize your knowledge base for SEO if you want it to be indexed by search engines.
  2. API calls in snippets

    Sometimes you might want to extend KnowledgeOwl's built in functionality by utilizing client side API calls in your knowledge base. Previously, this involved constructing an AJAX call that contains a KnowledgeOwl API key for authentication. However...
  3. Snippets Overhaul

    Snippets are finally getting the attention they deserve. Improvements include: UX redesign of the snippets list and snippet editor pages WYSIWYG or code editor Snippet descriptions Restrict snippets to reader groups Secure API merge code ...
  4. Webhooks

    We are excited to announce the addition of webhooks which can be used to receive notifications about activity in your account. Add and manage your webhooks by going to Your Account → Webhooks Webhooks for Slack Does your organization use Slack ...
  5. Glossary setup FAQs

    Answers to frequently asked questions about how to set up the glossary.
  6. Add search to the glossary page

    Use these steps to add a standalone search box to the Glossary page to allow readers to search the glossary page only.
  7. Customize how highlighted glossary terms and definitions look

    Learn how to change the default underlining treatment for glossary terms or the style for the glossary definition pop-up.
  8. Add glossary definitions in articles manually

    Use the Add Glossary Term book icon in the editor to manually insert glossary terms and definitions into your articles.
  9. Automatically highlight definitions in articles

    Automatically detect and provide on-hover definitions of glossary terms.
  10. View the glossary

    To view the glossary, select Glossary from your table of contents or go to your knowledge base homepage and add /glossary to the URL.