New Articles

  1. 💃 International Dance Day Updates 💃

    These enhancements and fixes impact shared content articles, reader approvals, revision history, widget settings, and more!
  2. Updates to editor permissions framework

    We've released a rewrite of the permissions framework in Article Editor, Category Editor, and the Articles interface. These changes may impact customers using custom roles + custom content categories.
  3. National High Five Day bug fixes ✋

    These fixes address bugs with shared content articles, reader welcome emails for approved readers, and table of contents category-hiding logic.
  4. Widget 2.0 Contact Form: now with recaptcha!

    We've added reCAPTCHA V3 to the Contextual Help Widget 2.0 Contact tab. It's automatically added for customers with KO subdomains; those with private domains will need to add their own reCAPTCHA key.
  5. Search for readers

    You can search your Readers list using all or portions of the name, email address, or reader ID.
  6. Nat'l No Housework Day bug fixes 🐜

    These fixes address bugs with searching the Readers page, app login security tokens, and glossary definitions containing hyperlinks.
  7. Add the glossary page to your search results

    By default, your glossary page doesn't show up in search results. This means that if a reader types "glossary" in search, they won't get any results, or at least won't get the glossary page as a result. But you can set it so that someone searching ...
  8. Reorder and move articles

  9. Article settings

  10. Share articles between categories and knowledge bases

    You can use a single article in multiple categories and across knowledge bases. The content (body) of the article as well as all versions stay in sync across all shared articles. Each article can have its own title, restrictions, and callouts. These...