New Articles

  1. 🌶 National Chili Day bug fixes 🌶

    These fixes address bugs with New Articles caching; character encoding in contact form reporting, webhook query strings, and Account details; author team bulk deletes; and copying a KB.
  2. New feature: Archived Publishing Status 📁

    We've added an Archived publishing status to help you better classify unpublished content.
  3. Style the glossary snippet search results

    If you've enabled the option to display glossary snippets in your search results, see how you can style those search results.
  4. Add glossary terms to your search results

    You can choose to display glossary terms and their definitions at the top of relevant search results.
  5. Style the glossary snippet search results

    Learn how to style the search result glossary snippet box and text.
  6. Glossary snippets

    If you're using Glossary , you can choose to display glossary terms that match the search phrase at the top of search results. Here's how it works: If your reader searches a phrase that exactly matches a glossary term, the term and its definition...
  7. New feature: Show glossary terms in search results

    You can now opt to display matching glossary terms and their definitions in your search results!
  8. Article creation guide

    Learn more about the different create a new article options available within KnowledgeOwl.
  9. Create a new article from scratch

    Selecting this option during article creation gives you a blank article. Refer to the Article creation guide for step-by-step instructions. ...
  10. Copy an existing article

    You can copy an existing article from any of your knowledge bases, to use as a starting point for your article. Unlike the shared content article , copying an article does not create a link between the two articles. Any changes you make in the new ...