New Articles

  1. Nat'l Eat your 🥬 Vegetables 🥕 Day bug fixes

    These fixes address bugs with custom content category versions, Widget 2.0 anchors, Standard PDF export, and copying knowledge bases.
  2. Page Breakdown

    The Contact Form Page Breakdown report lets you explore searches completed from a specific page.
  3. Search Activity

    The Search Activity section lets you see where searches and tickets are coming from, drill into the searches to see more details, and export a CSV containing the details for all searches in the selected Date Range. Use the Date Range dropdown...
  4. Contact Form Activity

    The Contact Form Activity report is at the top of Reporting > Contact Form .  It lets you know how well your knowledge base is deflecting support emails. Here's a quick guide to help you use this feature: Use the Date Range dropdown at the to...
  5. Feature enhancements for Manage and Reporting

    These feature enhancements add a category column to Manage Articles, add search-less contact form submissions to Contact Form Reporting, and change the update times for the Popular Articles Report.
  6. World Elder Abuse Awareness Day Bug Fixes

    These fixes address bugs with knowledge base performance, shared/synced articles and categories, article editor copy/paste, Manage Articles filters, and the UI wording for editing synonyms.
  7. Nat'l Iced Tea Day 🧊☕ bug fixes

    These fixes address bugs with reader groups, the Zendesk Contact Form integration, secure file library, Widget 2.0 snippets, and redirect articles.
  8. Secure file library: now with direct authentication for file URLs

    Direct links to files stored in knowledge bases with Secure File Library storage enabled will now prompt end-users to login to the knowledge base instead of throwing an Access Denied error.
  9. Feature enhancement: View & copy version URL from editor

    This change makes it easy to copy the URL or directly view a version that's been Made Visible to Groups.
  10. Nat'l Say Something Nice Day bug fixes

    These fixes address bugs with HTML and PDF exports, author team deletions, Google SMTP relay settings, the contextual help widgets and shared content categories.