The Search Activity section lets you see where searches and tickets are coming from, drill into the searches to see more details, and export a CSV containing the details for all searches in the selected Date Range. Use the Date Range dropdown...
The Contact Form Activity report is at the top of Reporting > Contact Form . It lets you know how well your knowledge base is deflecting support emails. Here's a quick guide to help you use this feature: Use the Date Range dropdown at the to...
These feature enhancements add a category column to Manage Articles, add search-less contact form submissions to Contact Form Reporting, and change the update times for the Popular Articles Report.
These fixes address bugs with knowledge base performance, shared/synced articles and categories, article editor copy/paste, Manage Articles filters, and the UI wording for editing synonyms.
Direct links to files stored in knowledge bases with Secure File Library storage enabled will now prompt end-users to login to the knowledge base instead of throwing an Access Denied error.
These fixes address bugs with HTML and PDF exports, author team deletions, Google SMTP relay settings, the contextual help widgets and shared content categories.