New Articles

  1. Glossary term callouts

    Add glossary term callouts to your search results so that readers who search a glossary term receive the term and its definition as part of their search results.
  2. New feature: Show glossary terms in search results

    You can now opt to display matching glossary terms and their definitions in your search results!
  3. Article creation guide

    Learn more about the different create a new article options available within KnowledgeOwl.
  4. Create a new article from scratch

    Selecting this option during article creation gives you a blank article. Refer to the Article creation guide for step-by-step instructions. ...
  5. Copy an existing article

    You can copy an existing article from any of your knowledge bases, to use as a starting point for your article. Unlike the shared content article , copying an article does not create a link between the two articles. Any changes you make in the new ...
  6. Mars Rover landing day 🚀 bug fixes

    These fixes address bugs with category landing pages with recovered articles, the New Articles page, shared content article messages with internal article titles, and editor callout behavior.
  7. Hide one of the Widget 2.0 tabs

    Use this custom CSS to hide one of the tabs in Widget 2.0.
  8. Search phrases

    Learn how to add search phrases to articles.
  9. How can I tell multiple shared child articles apart?

    The messages for shared child content articles include the article name and the knowledge base name. This works great if your parent and child are in different knowledge bases; but what if you have multiple children in the same knowledge base, and t...
  10. Advanced option: add the widget in your own div wrapper

    Learn how to define a custom div wrapper for your contextual help widget to better control the widget's height and overall placement.