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Default Manage Reader Subscriptions HTML

Created On: 06/17/2021 in Look and feel Default HTML and CSS Default HTML

Use this HTML to take your Manage Reader Subscriptions page back to its default state.
Revision history comparison: now with more detail and raw HTML!

Published On: 06/16/2021 in Release notes

We're proud to share a much more attractive and detailed article revision comparison display and updated documentation to go with it!
Nat'l Eat your 🥬 Vegetables 🥕 Day bug fixes

Created On: 06/17/2021 in Release notes

These fixes address bugs with custom content category versions, Widget 2.0 anchors, Standard PDF export, and copying knowledge bases.
Page Breakdown

Created On: 06/16/2021 in Reporting Contact form reporting

The Contact Form Page Breakdown report lets you explore searches completed from a specific page.
Search Activity

Created On: 06/16/2021 in Reporting Contact form reporting

The Search Activity section lets you see where searches and tickets are coming from, drill into the searches to see more details, and export a CSV containing the details for all searches in the selected Date Range. Use the Date Range dropdown...
Contact Form Activity

Created On: 06/16/2021 in Reporting Contact form reporting

The Contact Form Activity report is at the top of Reporting > Contact Form . It lets you know how well your knowledge base is deflecting support emails. Here's a quick guide to help you use this feature: Use the Date Range dropdown at the to...
Feature enhancements for Manage and Reporting

Published On: 06/15/2021 in Release notes

These feature enhancements add a category column to Manage Articles, add search-less contact form submissions to Contact Form Reporting, and change the update times for the Popular Articles Report.
World Elder Abuse Awareness Day Bug Fixes

Created On: 06/15/2021 in Release notes

These fixes address bugs with knowledge base performance, shared/synced articles and categories, article editor copy/paste, Manage Articles filters, and the UI wording for editing synonyms.
Nat'l Iced Tea Day 🧊☕ bug fixes

Created On: 06/10/2021 in Release notes

These fixes address bugs with reader groups, the Zendesk Contact Form integration, secure file library, Widget 2.0 snippets, and redirect articles.
Secure file library: now with direct authentication for file URLs

Created On: 06/02/2021 in Release notes

Direct links to files stored in knowledge bases with Secure File Library storage enabled will now prompt end-users to login to the knowledge base instead of throwing an Access Denied error.