The shared content category allows you to pull in and sync the content from a category in a separate knowledge base. You must have access to both knowledge bases to set up this kind of category. This category type is useful when you are maintaining...
By default, KnowledgeOwl will hide child articles from search. Shared content articles and articles in synced categories are considered "child" articles if they're one of the shares or copies. To solve this issue, you can include child articles in ...
Have you ever wished you could exclude an entire category's contents from search, all at once? Maybe you have a category where you include content specific to particular customers, where you provide them a URL and otherwise hide that category from s...
You can exclude one category--and all of its contents--from search automatically using our Exclude category from search setting. You can also always exclude individual articles from search using the "Exclude from search results" checkbox in the...