KnowledgeOwl offers several AI-powered features designed to enhance your authoring and reader experiences while keeping your data private and secure. This page outlines how our AI features work, what data is used, and how we protect your informati...
These release notes cover an Enterprise custom roles fix, Confluence and Word import improvements, top 100 article limits for analytics pages, and Owl Analytics audience filtering and timeout fixes.
Learn about the new Early Access features for KnowledgeOwl's AI chatbot & semantic search: external embedding, Reader Group controls, branding options, and authentication.
These updates include an enhanced Basic Auth for web crawlers and bugfixes for Reporting configuration errors, refined AI permissions, and Glossary Editor access.
Environment / Context
Any author with access to Reporting > Owl Analytics can export reports.
Resolution
You can export any Owl Analytics report to work with your data offline or in tools like Excel, Google Sheets, or BI d...
Use these methods and events to control the chatbot and respond to its state changes.
// Available API Methods
window.KnowledgeOwlChatbot.setAuthToken(token) // Set authentication token
window.KnowledgeOwlChatbot.setContext(co...
You can make your chatbot’s answers more relevant by passing custom data attributes with your embed code. These attributes are automatically included in the chatbot’s search for related articles.
Context attributes are extra details about whe...
To embed the AI chatbot on an external website or app: Go to KB settings > AI chatbot . The AI chatbot settings page opens. Under the External website embed section , enter your full website or app domain. Save your changes. Under the Em...
Semantic search goes beyond simple keyword matching to understand the meaning and intent behind a query, allowing users to search in natural, conversational language. It’s the same technology that powers our AI chatbot , enabling it to interpret qu...
Choose between the following options for who can see and use the AI chatbot in your knowledge base:
All readers: Everyone who can view your knowledge base will see and be able to use the chatbot. (Default setting) Authors only: The ch...