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Customize your robots.txt New

Created On: 04/30/2026 in Look and feel Overall look and feel Configure default behavior

Learn how to customize your knowledge base's robots.txt file to prevent AI crawlers or other tools from scraping your content.
🐕 Nat'l Adopt a Shelter Pet Day release notes New

Created On: 04/29/2026 in Release notes

These releases include improvements to our AI Chatbot reporting, AI chatbot wildcard and multiple domain support, URL redirect improvements, and version activation via the API. And as a bonus: shelter pet photos from the KnowledgeOwl team.
🌿 Nat'l Haiku Day bugfixes and improvements New

Published On: 04/16/2026 in Release notes

These notes address AI chatbot fixes, new content imports from Helpjuice and Document360, glossary highlighting controls, and our new editor.
Disable highlighting for a glossary term New

Created On: 04/14/2026 in Features Glossary Add terms to your Glossary

Learn how to disable automatic highlighting for a specific glossary term and review examples for when this setting is most helpful.
How to optimize your content for the AI chatbot New

Created On: 03/09/2026 in Features AI chatbot AI chatbot troubleshooting

Learn best practices for structuring your knowledge base content to help your AI chatbot deliver accurate, helpful answers to reader questions.
🌯 Nat'l Burrito Day bugfixes New

Published On: 04/01/2026 in Release notes

These changes add special character support in glossaries, move the homepage merge code, and fix AI chatbot reader group restrictions.
How to run a replace

Created On: 04/30/2026 in Features Find and replace Replace content

Learn how to replace or delete matches found in your Find and replace search results.
What's in the find and replace change log?

Created On: 04/30/2026 in Features Find and replace Replace content

Learn what's contained in the replacement change log and why you should download it every time you run a replace job.
What content fields are replaced

Created On: 04/30/2026 in Features Find and replace Replace content

Learn which object fields are replaced during find and replace jobs and which aren't.
Perform a tag audit

Created On: 04/29/2026 in Write your docs Tags

Want to know how many times a tag's been used, get a list of all the tags in your knowledge base, or to determine if you have similarly-named tags that could be merged or deleted? In the Tags page, generate a Tags Usage Report to get a list o...