New Articles

  1. Widget 2.0 option: when only one recommended article, open widget directly to that article

    When only one recommended article is set for a page, use this setting so that the widget opens directly to that article.
  2. Glossary page alternate titles

    Alternate titles for glossary terms let you display a different title on the Glossary page from what is used for automatic highlighting, and supports parentheses.
  3. Widget 2.0 now supports explicit https:// and relative // URL protocols

    Widget 2.0 now supports explicit https:// and relative // URL protocols, in case you need to specify one or the other.
  4. Create a CNAME record on your DNS

    Have your webmaster create a CNAME entry on your DNS that points your private domain to your KnowledgeOwl subdomain.
  5. Add reCAPTCHA

    Learn how to add reCAPTCHA to your knowledge base.
  6. SSL cert troubleshooting: CAA policy does not allow

    Learn how to resolve the message about the CAA policy for your website not allowing Let's Encrypt SSL certificates.
  7. SSL cert troubleshooting: CNAME record has not fully synced

    Follow these troubleshooting steps if you receive an SSL cert error that your CNAME record has not fully synced.
  8. Set up your SSL cert

    Follow these instructions to set up an auto-renewing Let's Encrypt SSL cert for your private domain.
  9. Add a private domain

    Add a private domain in KB settings > Domain.
  10. API Keys: now with purpose (and editable)

    We've added a text field so you can track the purpose/use of your API keys, and edit existing keys' permissions.