New Articles

  1. Reset article ratings

    You can now delete/reset all ratings for one article or all articles in your knowledge base.
  2. New internal note field for articles and categories!

    We've added an internal note field to articles and categories to capture internal editor notes.
  3. Widget 2.0 Chrome cookie fix

    We updated cookies to support Chrome’s new cross site cookie restrictions.
  4. Reset article ratings

    Reset individual article's or all articles' ratings in the Reporting Dashboard.
  5. Category titles no longer support hard-coded HTML

    Category titles now strip any direct HTML entered into them when you save the category, just as article titles do.
  6. SSO/SAML IdP URL bug fix: URL trim

    The IdP URL fields for configuring SAML/SSO now trim trailing spaces.
  7. Hide tags from Search Results

    Use the Visibility option to Hide tag from readers to keep some tags out of your search results.
  8. Tags in searches

    Learn how tags are displayed in search results and how to complete tag searches.
  9. Remove a tag from an article

    Use the X in a tag's card in the article and category editor to remove it from the content.
  10. Add an existing tag to an article

    Learn how to add existing tags to articles, even if you don't have permission to create new tags.