New Articles

  1. Internal note

    Created On: 08/05/2020 in Write your docs Categories Edit a category
    Sometimes, you need a place to leave notes for other authors (or yourself) that isn't the Version Notes  field. This might include notes on who the subject matter expert is, or that if you update this article, you should also update another artic...

  2. Internal note

    Created On: 08/05/2020 in Write your docs Articles Article settings
    Sometimes, you need a place to leave notes for other authors (or yourself) that isn't the Version Notes  field. This might include notes on who the subject matter expert is, or that if you update this article, you should also update another artic...

  3. Reset article ratings

    Created On: 08/05/2020 in Release notes
    You can now delete/reset all ratings for one article or all articles in your knowledge base.

  4. New internal note field for articles and categories!

    Created On: 08/05/2020 in Release notes
    We've added an internal note field to articles and categories to capture internal editor notes.

  5. Widget 2.0 Chrome cookie fix

    Created On: 08/04/2020 in Release notes
    We updated cookies to support Chrome’s new cross site cookie restrictions.

  6. Reset article ratings

    Created On: 08/03/2020 in Features Ratings Ratings reports and resets
    Reset individual article's or all articles' ratings in the Reporting Dashboard.

  7. Category titles no longer support hard-coded HTML

    Created On: 08/03/2020 in Release notes
    Category titles now strip any direct HTML entered into them when you save the category, just as article titles do.

  8. SSO/SAML IdP URL bug fix: URL trim

    Created On: 08/03/2020 in Release notes
    The IdP URL fields for configuring SAML/SSO now trim trailing spaces.

  9. Hide tags from Search Results

    Created On: 07/30/2020 in Write your docs Tags
    Use the Visibility option to Hide tag from readers to keep some tags out of your search results.

  10. Tags in searches

    Created On: 07/30/2020 in Write your docs Tags
    Learn how tags are displayed in search results and how to complete tag searches.
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