New Articles

  1. Customize your reader welcome emails

    Learn how to edit the template for your reader welcome emails.
  2. Configure SMTP for reader emails

    Configure your reader emails to use your own or a third-party SMTP email server to ensure email delivery and recognition.
  3. Exclude category from search

    You can now completely exclude an entire category and all its content from search results.
  4. Use your own SMTP provider for reader emails

    You can now set up your reader welcome emails and reader password reset emails to be sent through an SMTP provider.
  5. Bulk reader import bug fix + new API snippet variable

    Two small changes for today: In the reader bulk importer , we discovered that if you had the same reader name twice, but one of the rows had trailing blank spaces, the bulk reader importer wouldn't identify them as duplicates. It would strip the t...
  6. Kinder, easier SSL certs with Let's Encrypt integration

    We're now integrated with Let's Encrypt to provide free, auto-renewing SSL certificates to all of our customers.
  7. Glossary formatting

    Learn how to format your glossary terms and definitions.
  8. When one glossary term contains another glossary term

    If you have one glossary term that contains another glossary term, the automatic highlighting can be inconsistent. Use manually-inserted terms to solve this problem.
  9. Fix for bulk publishing of versions in ready for review state

    We just recently announced the ability to use Manage > Bulk Edit to publish versions marked "ready for review." One of our customers testing the new feature noticed some glitches with the version notes field when articles were bulk published. In s...
  10. Internal category title

    For each category, you can add an internal title. Internal titles are used only within app.knowledgeowl.com - your readers do not see them when viewing the knowledge base. Internal titles can be useful when you have a lot of categories or subca...