New Articles | KnowledgeOwl Support

🌍 Nat'l Plan for a Vacation Day bugfixes New

Published On: 01/26/2026 in Release notes

These fixes address issues with related articles not working in private knowledge bases and the widget, along with broken links within custom content categories in the widget.
👋 Int'l Bye-Bye 2025 Day bugfixes New

Published On: 12/30/2025 in Release notes

End the year on a high note! These fixes address issues with widget contact forms and video playback issues, HTML exports, and improved how our AI Chatbot cites its sources.
Restore a deleted reader New

Created On: 12/30/2025 in Security and permissions Reader management Readers and reader filters

Learn how to recover improperly deleted readers to restore their access without recreating their account.
Hide article descriptions on default category landing pages New

Created On: 12/30/2025 in Look and feel Category look and feel

Use Custom CSS to hide article descriptions on default category landing pages.
Import from Helpjuice New

Created On: 12/29/2025 in Write your docs Import content

Learn how to import your Helpjuice content to a KnowledgeOwl knowledge base.
Add scripts to articles

Created On: 01/07/2026 in Write your docs Articles Edit an article

In most cases, creating a snippet to store your script or code is the best way to add it to your articles.
Unsupported search characters

Created On: 01/07/2026 in Search Search your knowledge base Keyword search

A list of characters that aren't supported in keyword search.
Sort tag search results

Created On: 12/30/2025 in Search Search your knowledge base Tag search

Learn what the different sorting options available in tag search are and how to use them.
Sort search results

Created On: 12/30/2025 in Search Search your knowledge base Keyword search

Learn what the different sorting options in search are and what they do.
Manage CSV export column list

Created On: 12/23/2025 in Features Manage articles Export Manage articles to CSV

View a complete list of the Manage CSV export columns, a description of the information they contain, and sample entries for how that information is formatted.