New Articles

  1. Search Settings consolidation

    We've moved all search-related settings into Settings > Search and updated the wording to be clearer.
  2. Sync behavior in shared content categories

    The shared content category allows you to pull in and sync the content from a category in a separate knowledge base. You must have access to both knowledge bases to set up this kind of category. This category type is useful when you are maintaining...
  3. Shared content articles

    Learn how synced content works.
  4. Shared & synced content in Write the docs

    Learn about how shared content articles and synced categories work.
  5. Bypass contact form self-serve

    Use these steps to skip the contact form's initial search and self-serve prompts and take your readers straight to the final form to submit it.
  6. Widget 2.0 + Snippet merge codes in titles

    When snippet merge codes are used in article and category titles, Widget 2.0 properly replaces the merge code with the snippet's body.
  7. Exclude category

    The Exclude category search setting lets you fully exclude a single category and all of its content   from search results. When you use this option, it automatically excludes from search: The main category content, if it's a type indexed for sea...
  8. Can I exclude an entire category--and all its articles--from search?

    You can exclude an entire category and its contents from search in the KB settings > Search and synonyms > General settings tab.
  9. Customize your reader password reset emails

    Learn how to edit the template for your reader password reset emails.
  10. How custom SMTP from/reply impacts the email template from/reply to fields

    Learn how the SMTP from/reply to email address feels interact with the reader email template from/reply to fields.