Popular Articles

  1. Article Table of Contents

    If you will be creating a table of contents inside your articles with links to different sections of content, you can save a bunch of time on setup by using a snippet. We have two snippets for you to use: one will create a table of contents using...
  2. Customising your domain

    Learn how to set up a custom domain for your KnowledgeOwl knowledge base.
  3. Article Object

    Field Overview Name Type Example Notes project_id String 559f118932131c6576ccb5be *Required unique identifier status String published *...
  4. Plans, pricing, and trials

  5. List Articles

    REST method : GET URL :   https://app.knowledgeowl.com/api/head/ article.json Request Name Type Required Notes project_id Knowledge Base ID True replaceSnippets Boolean False Use this parameter to repla...
  6. Widget Installation

    To install the widget in your site or application, you will need to have access to make updates to the HTML code. Once you have access, follow these steps to install the widget: In KnowledgeOwl go to Settings > Widget . Configure the widget...
  7. New, Updated, and Video Callouts

    Overview KnowledgeOwl gives you the option to tag your articles as New  or  Updated. This is great for letting your readers know about new content as well as any changes to existing content! You can even let your readers know if you...
  8. Create an Article

    REST Method : POST URL : https://app.knowledgeowl.com/api/head/ article .json Accepted Fields Name Type Required Notes project_id Knowledge Base ID True status String True Can be one of the following: 'ready&#...
  9. Troubleshooting software issues

    Having trouble with the software? Here are common troubleshooting techniques that often help.
  10. Publishing Status

    All articles have a Publishing Status . The six statuses available are: Draft (default status for newly created articles) Ready to Publish Rejected Draft Published Needs Review Deleted Draft An article in Draft status is not visible to...