Popular Articles

  1. Add a link to the upper right (top navigation)

    Learn how to add a link to the upper right of your knowledge base.
  2. July 19, 2017

    Feature Requests Automatically display new comments when automatically approved (no refresh required) Bug Fixes The image style (magic wand) option disappeared in the new editor. We brought it back. European date formats and published dates w...
  3. Article banners and thumbnails oh my!

    Learn about the new article thumbnail and banner fields and how to add them to your knowledge base layout. (Also learn about hidden category icons.)
  4. Purpose & audience

    Work through these questions to define and clarify your knowledge base's purpose, audience, and goals.
  5. June 16, 2017

    Feature Requests Someone ask for a "No Teams" filter in Manage? Owl ready if you want to check it out! Bug Fixes .ko-pdf-clickable-link {display: initial;} was not working in standard or custom PDFs. It is now. Articles with large...
  6. Reorder and move categories

  7. March 15, 2017

    New Editor Updates (highlights) Upload images when pasting from Word Enhanced Word and Excel Paste plugin Feature Requests Internal article titles Bug Fixes Restricted article titles were displaying in the updated articles widget Font Aw...
  8. Configure SMTP for reader emails

    Configure your reader emails to use your own or a third-party SMTP email server to ensure email delivery and recognition.
  9. Adding and editing knowledge bases

  10. May 27, 2017

    Feature Requests Subcategory display type merge codes for custom content categories [template(" content-list ")] The template content-list merge code will display subcategories in content list format. [template(" panel-list ")] The template pa...