Popular Articles

  1. May 9, 2017

    Feature Requests Ability to organize the file library using labels Add file labels in bulk Filter by labels Filter by file type Show 20, 50, or 100 files per page
  2. Customize your reader password reset emails

    Learn how to edit the template for your reader password reset emails.
  3. Contact form submission email delivery issues

    Learn how to identify and resolve contact form submission email issues.
  4. Conditional content based on tags

    Learn how to use a script to display snippet contents based on the tags added to an article. This requires some coding skills but can be a great add-on to your knowledge base.
  5.  How to update images & files (Nov. 30th)

    Learn several ways you can use features or processes to keep images and files in KnowledgeOwl up-to-date.
  6. Widget Customize Text section

    Change the text labels or placeholders displayed in Widget 2.0.
  7. Access the Required Reading page

    The Required Reading page is automatically created at /required-reading in your knowledge base. Learn more about how the page works.
  8. July 6, 2018

    Feature Requests We removed the character limit for category and article meta-descriptions. Bug Fixes Previously you could try to add multi-word synonyms even though they didn't save or work. Now there will be an alert if you try to set up a m...
  9. Remove a tag from an article

    Use the X in a tag's card in the article and category editor to remove it from the content.
  10. Open widget to a specific article or category

    Use the openArticle and openCategory methods to open the widget to a specific article or category in your knowledge base.