Popular Articles

  1. How do reader groups work?

    You can use reader groups to display different content to different readers. Learn the high-level overview of how this feature works.
  2. Widget Customize Text section

    Change the text labels or placeholders displayed in Widget 2.0.
  3. PDF look and feel

  4. Snippets Overhaul

    Snippets are finally getting the attention they deserve. Improvements include: UX redesign of the snippets list and snippet editor pages WYSIWYG or code editor Snippet descriptions Restrict snippets to reader groups Secure API merge code UX...
  5. May 9, 2017

    Feature Requests Ability to organize the file library using labels Add file labels in bulk Filter by labels Filter by file type Show 20, 50, or 100 files per page
  6. April 10, 2018

    Feature Request Ability to specify multiple URL redirects to an article New importer MadCap Flare (for internal use only - if you need help importing from Flare) ...
  7. Widget 2.0 option: when only one recommended article, open widget directly to that article

    When only one recommended article is set for a page, use this setting so that the widget opens directly to that article.
  8. Vulnerability Disclosure Policy

    Learn about our vulnerability disclosure program and check out our security researcher hall of fame.
  9. Open widget to a specific article or category

    Use the openArticle and openCategory methods to open the widget to a specific article or category in your knowledge base.
  10. Kinder, easier SSL certs with Let's Encrypt integration

    We're now integrated with Let's Encrypt to provide free, auto-renewing SSL certificates to all of our customers.