Popular Articles

  1. Hide Related Articles when there are none

    Last Updated: 05/29/2024 in Features Related Articles Configure Related Articles
    You can add some code to hide the Related Articles section when there are no Related Articles present. Go to Settings > Style . Click on the Custom HTML tab. Select Article from the dropdown. If your Related Articles section appears at ...

  2. Direct Reader Attribute Map

    Last Updated: 05/29/2024 in Security and permissions Single Sign-On (SSO) SAML SSO instructions
    Learn how to configure the Direct Reader Attribute map for SAML SSO integrations.

  3. April 5, 2017

    Last Updated: 05/29/2024 in Release notes
    Feature Requests POST to ticket form with 200 returned (Customer wanted to be able to post to our widget contact form and get a status 200 back instead of the current 300 redirect) Bug Fixes Article links were breaking in API calls after we ma...

  4. Reorder and move articles

    Last Updated: 12/27/2023 in Write the docs Articles

  5. Use thumbnails and banner images

    Last Updated: 05/29/2024 in Look and feel Article look and feel
    Learn how to add article thumbnail or banner images to your article layout template.

  6. May 30, 2017

    Last Updated: 05/29/2024 in Release notes
    Feature Requests Removed timezone from date created in reader exports so you can filter by date in Excel

  7. SAML SSO setup overview

    Last Updated: 05/29/2024 in Security and permissions Single Sign-On (SSO) SAML SSO instructions
    While specific individual steps vary based on your flavor of SAML Single Sign-On (SSO), at a high level, the overall process includes these steps: Add the KnowledgeOwl SP info to your SAML SSO provider. (SP entity ID, SP Login URL, and SP Logout U...

  8. April 18, 2017

    Last Updated: 05/29/2024 in Release notes
    Feature Requests Topic-based category type Topic-based authoring Update category types and options Bug Fixes Added space after inserted links in PDFs in the middle of a sentence. ...

  9. Create a public knowledge base

    Last Updated: 05/29/2024 in Security and permissions General security options
    Learn how to create a public knowledge base in KnowledgeOwl so that anyone with the link can access it.

  10. Add a link to the upper right (top navigation)

    Last Updated: 05/29/2024 in Look and feel Overall look and feel Style your overall theme
    Learn how to add a link to the upper right of your knowledge base.
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