Popular Articles

  1. September 16, 2017

    Bug Fixes Blog style category links in TOC were not clickable if they were inside another category Feature Requests New version of Zendesk app for agents
  2. April 20, 2018

    Feature Requests Pagination for API snippets Current kb variable for API snippets Learn more about API calls in snippets.
  3. November 6, 2017

    Feature Requests Added select all/none option inside Change Reader Groups Bulk edit status now updates date modified so you can bulk edit articles out of Needs Review Content list categories now display sub-categories and articles in app order  ...
  4. New feature: Archived Publishing Status 📁

    We've added an Archived publishing status to help you better classify unpublished content.
  5. Int'l Day for Universal Access to Information bug fixes

    These fixes address bugs with private domain reCAPTCHA, inherited restrictions, default login pages, and the Zendesk import.
  6. December 19, 2017

    Feature Requests Added option for reader groups to ignore SSO (ability to have KO managed reader groups while using SSO) Display date created and updated for reader groups Added webhook for newly published articles only ...
  7. New feature: Show glossary terms in search results

    You can now opt to display matching glossary terms and their definitions in your search results!
  8. Sync behavior in shared content categories

    The shared content category allows you to pull in and sync the content from a category in a separate knowledge base. You must have access to both knowledge bases to set up this kind of category. This category type is useful when you are maintaining...
  9. KO News on your login dashboard!

    See our latest release notes and blog posts on your app dashboard whenever you log in to KnowledgeOwl!
  10. Synced knowledge base

    When you create a copy of a knowledge base, you can choose to make that a synced copy. Selecting this option will: Create the new (child or clone) knowledge base. Create all the top-level categories of the original/parent knowledge base as Shar...