Popular Articles

  1. April 16, 2018 Round One

    Bug Fixes Fixed kb deletion process. Previously linked/synced articles were still displaying even if the kb was deleted. Now deleting kbs automatically unlinks content. Updated in-app text and links for  recent SAML SSO enhancements ...
  2. December 27, 2017

    Feature Requests Added support for author SSO (ability to restrict authors to SSO authentication via a kb) Option to use short titles in content categories Ability for admins to unlock locked out readers Bug Fixes User picture/icon upload no...
  3. April 9, 2018

    Bug Fixes JavaScript was being disabled in the modern editor. If you tried to save new JS or saved an article with existing JS, it was being escaped. You can now saved it properly again! Toggling between the WYSIWYG and code view was adding a str...
  4. October 14, 2017

    Bug Fixes Topic articles were temporarily not working Pages to recommend on were not saving properly Forgot password link wasn't working on the login page
  5. Remove a tag from an article

    Removing a tag from an article simply removes it from the article--it doesn't delete the tag from your knowledge base. If you'd like to delete a tag from your knowledge base completely, see Delete a tag . Our default Editor and Writer ...
  6. Edit and update files

    How to edit and update existing files in your File Library.
  7. July 22, 2018

    Feature Requests Added the ability to sign for a trial and subscribe to the Business plan.
  8. November 4, 2017

    Feature Requests Added option to restrict all file library links to authenticated readers Added file URLs in the library to make copying a URL easier Added a "View Article" link to the article editor
  9. Prepopulate Contact Form fields in the URL

    If you insert a link to your contact form, you can use URL parameters to prepopulate the subject, details, name, and email fields of the contact form.
  10. March 29, 2018

    Bug Fix Article tag merge codes in topic display category pages weren't rendering properly.