Popular Articles

  1. November 6, 2017

    Feature Requests Added select all/none option inside Change Reader Groups Bulk edit status now updates date modified so you can bulk edit articles out of Needs Review Content list categories now display sub-categories and articles in app order  ...
  2. Int'l Day for Universal Access to Information bug fixes

    These fixes address bugs with private domain reCAPTCHA, inherited restrictions, default login pages, and the Zendesk import.
  3. December 19, 2017

    Feature Requests Added option for reader groups to ignore SSO (ability to have KO managed reader groups while using SSO) Display date created and updated for reader groups Added webhook for newly published articles only ...
  4. What does merging tags do?

    Learn what happens when you merge two tags together.
  5. New feature: Show glossary terms in search results

    You can now opt to display matching glossary terms and their definitions in your search results!
  6. KO News on your login dashboard!

    See our latest release notes and blog posts on your app dashboard whenever you log in to KnowledgeOwl!
  7. March 18, 2018

    Feature Requests Added new classes to the reader login/logout button based on state Updated the new URL Redirect features name for clarify Added the ability for the contact form email fields to send to multiple emails using comma-separated lists...
  8. Update wording in the Contact Form

    Customize the wording in your Contact Form using Customize Default text and the Contact Form Text settings.
  9. Import from Zendesk

    If you or one of your teams has already been using Zendesk as a knowledge base solution, you may have a lot of content there you'd like to move over to KnowledgeOwl. You can import that content from a Zendesk knowledge base/help center directly ...
  10. April 12, 2018

    Feature Requests Warning when creating a new reader with the same username/email Bug Fixes Quotes in article titles were breaking PDFs Homepage preview wasn't working URL Redirect categories without content weren't visible to readers Dele...