Popular Articles

  1. May 28, 2018

    Feature Requests New setting to allow the indexing of large PDFs (greater than 100 pages). Previously we were not indexing large PDFs as they would show up in most searches. This is still the default but you can override it now under Settings >...
  2. June 21, 2018

    Bug Fixes The new articles widget and page were displaying articles with published dates before those without, leading to confusion. Sub-categories were losing their parent property in the API. Some articles weren't displaying in the applica...
  3. How can I tell multiple shared child articles apart?

    The messages for shared child content articles include the article name and the knowledge base name. This works great if your parent and child are in different knowledge bases; but what if you have multiple children in the same knowledge base, and t...
  4. July 21, 2018

    Feature Requests Added back the ability to have capital letters and periods in permalink redirect URLs. Added a new landing page for deleted/cancelled/non-existent knowledge base URLs. Bug Fixes Articles with hidden from search displayed in r...
  5. April 13, 2018

    Bug Fixes Duplicate reader warning was displaying when editing existing readers and preventing updates
  6. April 2, 2018 - Round One

    Bug Fixes First round of bug fixes for the new styles, including search/sort not working in the glossary, readers, or file library
  7. July 31, 2018

    Bug Fixes Files not caching properly (testing a change)
  8. July 16, 2018

    Bug Fixes Zendesk app was not properly encoding HTML when creating new articles. Created a support tool to clean up article links on deleted content.
  9. Add an existing tag to an article

    Creating a new tag is not always the same thing as adding a tag to an article. Our default Editor and Writer roles have permission to add existing tags to articles and to create new tags. If you're using a custom author role , that role ...
  10. Wisdom Wednesdays Overview

    Here's an overview of the Wisdom Wednesday format so you know what to expect!