Popular Articles

  1. Brand New Look

    It's been quite a while since we've updated the look of the application. With spring in the air (for those of us in the upper hemisphere at least), the time felt right for a fresh new style. Don't worry! We've left the application f...
  2. Who can access the files and images in my knowledge base?

    Learn who can access the files and images in your knowledge base
  3. October 28, 2017

    Feature Requests Added automatic email notifications for upcoming annual renewals and failed payments Bug Fixes Download to PDF wasn't working inside the widget and on widget URLs Fixed error when saving custom content category pages ...
  4. Purpose & audience

    Work through these questions to define and clarify your knowledge base's purpose, audience, and goals.
  5. November 11, 2017

    Bug Fixes Sub-categories with only 1 article or subcategory were not displaying contents in content list categories with the in-line display type
  6. Update your x509 certificate

    We upgraded our SAML signing cert from SHA1 to SHA256. For SAML SSO integrations enabled before 19 July 2022, we recommend you update to the new x509 certificate.
  7. KO News on your login dashboard!

    See our latest release notes and blog posts on your app dashboard whenever you log in to KnowledgeOwl!
  8. New feature: Show glossary terms in search results

    You can now opt to display matching glossary terms and their definitions in your search results!
  9. 🍯New spam protection option: Honeypot

    We've rolled out a homegrown alternative to Google reCAPTCHA. See if it might be a good choice for you!
  10. Who can view, approve, and delete comments?

    The default Writer and Editor roles have the power to view, approve, and delete comments. With custom roles , you can get more detailed and allow a role to do one or more of the following: Create new comments Approve submitted comments Delet...