Popular Articles

  1. Add a link to the full PDF download to table of contents

    Learn how to add and remove the Full PDF download link from your table of contents.
  2. Document your knowledge base's setup

    Once you've finished setting up and configuring your knowledge base, use this template to document those decisions.
  3. 🎉Article Editor upgrade!

    Modern Editor now has an Insert Anchor tool, dropdowns to format your lists, table footers, more emojis, updated icons, and a cleaner look. Alert div styles have been replaced with paragraph styles.
  4. March 4, 2019

    Bug Fixes Brand new knowledge bases that never had basic settings changes were throwing an error when readers tried to subscribe to a category
  5. Manage Articles filters: now with Included and Excluded Tags filters

    In Manage Articles, we've renamed the existing Tags filter to "Included Tags" and added a new "Excluded Tags" filter. Learn more about these changes so you can start using them in your filters!
  6. Move articles between levels

    In Knowledge Base > Articles , in addition to reordering content inside the current level , you can also: Move articles and categories to the top category level Move articles and categories into other categories (note that some category ty...
  7. February 13, 2020

    Bug Fixes Ratings report - deleted articles : One of our sharp-eyed Reporting authors noticed that deleted articles and categories that had received ratings before they were deleted still sometimes showed up in the Article Ratings Report in t...
  8. Reorder articles

    Reorder categories or articles by rearranging their order in Knowledge Base > Articles .  Hover over the article or category you want to move. Click on the up and down arrow icon to the right of each category or article, and drag and drop the ...
  9. April 10, 2019

    Enhancements All new knowledge bases will now have the "Force SSL" option enabled by default When creating a copy of a knowledge base, a warning message with more information will be presented if the "Create a synced copy" option is checked Bug...
  10. Smarter login default for new KBs

    The login link on new knowledge bases is now more strongly tied to the "Add a reader login / logout link" Basic Setting.