Popular Articles

  1. File size limits

    Last Updated: 01/11/2025 in Write your docs Files and images
    Files uploaded to the File Library cannot be larger than 200MB.

  2. Feature beta: Customize Text Tool

    Last Updated: 05/29/2024 in Release notes
    Our first major new feature of 2023 (and our first formalized beta feedback process): the Customize Text Tool! Customize some of the default text strings displayed in your live knowledge base.

  3. Working with inline and side-by-side images

    Last Updated: 11/08/2023 in Video Library Wisdom Wednesday Archives
    Your browser does not support HTML5 video. ...

  4. New bulk reader edit, approve, & deny options

    Last Updated: 05/29/2024 in Release notes
    We've added options to approve and deny pending requests and grant/remove access to knowledge bases and reader groups in bulk.

  5. Add the Required Reading flag to your article template

    Last Updated: 05/29/2024 in Features Required Reading Enable and configure Required Reading
    Add the Required Reading flag merge code into your Custom HTML Article template wherever you'd like the flag to appear.

  6. Sharing files: embeds, links, URL redirects, oh my!

    Last Updated: 11/08/2023 in Video Library Wisdom Wednesday Archives
    Your browser does not support HTML5 video. ...

  7. May 15, 2019

    Last Updated: 05/29/2024 in Release notes
    Feature Enhancements Added a "Backup From Email" field for the contact form. This was added for when "Use reader's email address as sender" is being used and the email fails due to a DMARC policy or something similar. Failed emails will be resent ...

  8. Widget 2.0 + Snippet merge codes in titles

    Last Updated: 05/29/2024 in Release notes
    When snippet merge codes are used in article and category titles, Widget 2.0 properly replaces the merge code with the snippet's body.

  9. Edit authors and permissions

    Last Updated: 04/15/2025 in Security and permissions Author management Authors
    Learn how to edit authors and permissions in KnowledgeOwl.

  10. Feature enhancement for snippets: copy existing snippet

    Last Updated: 05/29/2024 in Release notes
    You can now create a new snippet by copying an existing one.
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