Popular Articles

  1. Widget 2.0 and Hidden Categories

    Last Updated: 05/29/2024 in Release notes
    Widget 2.0 now properly hides hidden categories from breadcrumbs

  2. New: Merge tags

    Last Updated: 05/29/2024 in Release notes
    You can now merge duplicate tags together.

  3. Enable Required Reading

    Last Updated: 07/10/2024 in Features Required Reading Enable and configure Required Reading
    Follow these steps to fully configure and enable Required Reading.

  4. New bulk reader edit, approve, & deny options

    Last Updated: 05/29/2024 in Release notes
    We've added options to approve and deny pending requests and grant/remove access to knowledge bases and reader groups in bulk.

  5. Change in Insert Link to Article behavior

    Last Updated: 05/29/2024 in Release notes
    You can now set your own hyperlink title for Link to Article hyperlinks.

  6. Add glossary definitions in articles manually

    Last Updated: 03/04/2025 in Features Glossary Add Glossary definitions in articles
    Use the Add Glossary Term book icon in the editor to manually insert glossary terms and definitions into your articles.

  7. July 21, 2019

    Last Updated: 05/29/2024 in Release notes
    Bug Fixes: In certain circumstances, authors were unable to delete categories even though they had the correct permissions to do so Articles within the JS widget had errors in the way the HTML was returned

  8. Major changes: Category icon picker, homepage display with icons, and new KB theme

    Last Updated: 07/17/2024 in Release notes
    We're excited to announce a new homepage layout that displays category icons, a new category icon picker, and a new starting theme for new-from-scratch knowledge bases.

  9. Search for readers

    Last Updated: 05/29/2024 in Security and permissions Reader management Readers and reader filters
    You can search your Readers list using all or portions of the name, email address, or reader ID.

  10. Topic articles: Now in PDFs

    Last Updated: 05/29/2024 in Release notes
    We've added topic articles to some article PDF downloads--read on to see where and how your PDFs might be affected!
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