Popular Articles

  1. Feature beta: Customize Text Tool

    Last Updated: 05/29/2024 in Release notes
    Our first major new feature of 2023 (and our first formalized beta feedback process): the Customize Text Tool! Customize some of the default text strings displayed in your live knowledge base.

  2. Change in Insert Link to Article behavior

    Last Updated: 05/29/2024 in Release notes
    You can now set your own hyperlink title for Link to Article hyperlinks.

  3. Widget 2.0 + Snippet merge codes in titles

    Last Updated: 05/29/2024 in Release notes
    When snippet merge codes are used in article and category titles, Widget 2.0 properly replaces the merge code with the snippet's body.

  4. Add a new glossary term

    Last Updated: 07/03/2025 in Features Glossary Add terms to your Glossary
    Learn how to add new terms to your glossary.

  5. Reset article ratings

    Last Updated: 05/29/2024 in Release notes
    You can now delete/reset all ratings for one article or all articles in your knowledge base.

  6. New bulk reader edit, approve, & deny options

    Last Updated: 05/29/2024 in Release notes
    We've added options to approve and deny pending requests and grant/remove access to knowledge bases and reader groups in bulk.

  7. May 15, 2019

    Last Updated: 05/29/2024 in Release notes
    Feature Enhancements Added a "Backup From Email" field for the contact form. This was added for when "Use reader's email address as sender" is being used and the email fails due to a DMARC policy or something similar. Failed emails will be resent ...

  8. Edit authors and permissions

    Last Updated: 04/15/2025 in Security and permissions Author management Authors
    Learn how to edit authors and permissions in KnowledgeOwl.

  9. Feature enhancement for snippets: copy existing snippet

    Last Updated: 05/29/2024 in Release notes
    You can now create a new snippet by copying an existing one.

  10. New: Merge tags

    Last Updated: 05/29/2024 in Release notes
    You can now merge duplicate tags together.
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