Popular Articles

  1. Feature beta: Customize Text Tool

    Our first major new feature of 2023 (and our first formalized beta feedback process): the Customize Text Tool! Customize some of the default text strings displayed in your live knowledge base.
  2. Change in Insert Link to Article behavior

    You can now set your own hyperlink title for Link to Article hyperlinks.
  3. Widget 2.0 + Snippet merge codes in titles

    When snippet merge codes are used in article and category titles, Widget 2.0 properly replaces the merge code with the snippet's body.
  4. Add a new glossary term

    Learn how to add new terms to your glossary.
  5. Reset article ratings

    You can now delete/reset all ratings for one article or all articles in your knowledge base.
  6. New bulk reader edit, approve, & deny options

    We've added options to approve and deny pending requests and grant/remove access to knowledge bases and reader groups in bulk.
  7. May 15, 2019

    Feature Enhancements Added a "Backup From Email" field for the contact form. This was added for when "Use reader's email address as sender" is being used and the email fails due to a DMARC policy or something similar. Failed emails will be resent ...
  8. Edit authors and permissions

    Learn how to edit authors and permissions in KnowledgeOwl.
  9. Feature enhancement for snippets: copy existing snippet

    You can now create a new snippet by copying an existing one.
  10. New: Merge tags

    You can now merge duplicate tags together.