Popular Articles

  1. Manage Articles update: Select all in filter + new progress bar

    We've added a "select all articles in current filter" option and a more detailed progress bar for large-scale bulk edits.
  2. Change the slideout Table of Contents' width (Minimalist Theme)

    The Minimalist theme uses a slideout Table of Contents, which is set to 360px by default. If you'd like to change the width of that Table of Contents: Go to Settings > Style . Below the preview pane, select Custom HTML . In the Custom HTML dr...
  3. Use your own SMTP provider for reader emails

    You can now set up your reader welcome emails and reader password reset emails to be sent through an SMTP provider.
  4. Nat'l Chocolate Chip Cookie Day bug fixes 🍪

    These fixes address bugs with glossary alternate titles, the custom content category editor toggle, and blog style categories in Widget 2.0.
  5. Add a new glossary term

    Learn how to add new terms to your glossary.
  6. New feature: Tags usage report 📄

    Learn about our new tags usage report so you can start auditing, removing unused tags, or merging similar tags together. Get rid of the tags that don't bring your content joy!
  7. April 2, 2019

    Bug Fixes After searching for an article in the widget and opening it, the "Open in Full Site" URL was sometimes malformed and would result in an article not found error
  8. Delete a category and its content

    Learn about deleting categories and content in KnowledgeOwl.
  9. April 18, 2019

    Bug Fixes URL redirect articles were not displaying correctly within default type categories that had the display in-line option chosen When KO authors who are restricted to reader groups logged in through a knowledge base reader login page inste...
  10. January 30, 2020

    Bug Fixes Knowledge base icons:  We had reports from a couple customers of occasional, intermittent missing icons in their knowledge bases. We load all default knowledge base icons through FontAwesome. Previously, we'd been using a CDN to load th...