Popular Articles

  1. July 2023

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  2. New theme updates

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  3. Set more HTTP security headers

    In Settings > Security, you can now enable server side HTTP Response Headers to your knowledge base to improve security.
  4. Multiple email addresses supported in Widget 2.0 Contact Form

    Contextual Help Widget 2.0 now respects Contact Form multi email options and label (and we fixed a bug with the contact form subject line typeahead search, too!)
  5. Versions part two (review and activation)

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  6. File Library file updates: new caching behavior

    We've changed our default cache expiration for files stored in File Library to ensure updates to those files populate quickly.
  7. Add the Required Reading flag to your Right Column template

    If you're using a layout with the Right Column displayed, add the Required Reading flag merge code into your Right Column HTML template wherever you'd like the flag to appear.
  8. Internal title

    For each article, besides adding a short title to be used in the table of contents, you can also add an internal title. Internal titles are used only within app.knowledgeowl.com - they aren't things your readers see when viewing the knowledge base...
  9. Modern Slideout & Legacy Widget deprecation

    After nearly three years of running all three contextual help widgets in tandem, we've decided to sunset our Modern Slideout and Legacy Widgets.
  10. Modern Widget: no more duplicate suggested topic display + custom content categories

    No more duplicates of custom content or topic display categories in the Modern Widget's recommended for you section.