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URL redirect article

Last Updated: 05/29/2024 in Write your docs Articles Create a new article

Learn how to have an article in your knowledge base redirect to a URL outside of your knowledge base or to a file stored within your knowledge base.
File Library file updates: new caching behavior

Last Updated: 05/29/2024 in Release notes

We've changed our default cache expiration for files stored in File Library to ensure updates to those files populate quickly.
Payment card industry (PCI) compliance

Last Updated: 05/29/2024 in Security and permissions Security, privacy, and compliance

Learn more about how KnowledgeOwl maintains PCI-A compliance.
Choose your table of contents behavior

Last Updated: 07/17/2024 in Look and feel Overall look and feel Style your overall theme

Choose whether the table of contents is always open, closed on the homepage and open everywhere, or closed everywhere.
How to get the most from glossary (Oct.26th)

Last Updated: 05/29/2024 in Wisdom Wednesdays

Join us at 2pm EDT for a session on how to structure your glossary terms and definitions to get the most from glossary functionality.
Edit version notes

Last Updated: 01/09/2025 in Write your docs Articles Versioning and history Versions Version notes

Learn how to create, edit, and remove version notes.
Edit and update files

Last Updated: 05/29/2024 in Write your docs Files and images Add other files to articles

Got a new version of a PDF or other file? Learn how to rename and update files in your File Library without ever touching your articles.
New subcategory display option: Icon panels!

Last Updated: 05/29/2024 in Release notes

You can now set categories to display their subcategories with icon panels!
🥘 Nat'l Spanish Paella Day bugfixes

Last Updated: 05/29/2024 in Release notes

These fixes address bugs that came up since we updated our Article Editor.
Fix for bulk publishing of versions in ready for review state

Last Updated: 05/29/2024 in Release notes

We just recently announced the ability to use Manage > Bulk Edit to publish versions marked "ready for review." One of our customers testing the new feature noticed some glitches with the version notes field when articles were bulk published. In s...